Good serviceMARTA R.
Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
agent was professional and knowable about pricing.Roque R.
The uhaul I was given did not have A/C. I tried to call uhaul on 3 different occasions to speak to someone and I was on hold for more than 30 min even when the automated recording said the wait time was 5 min. I had to make a 2.5 hr drive in over 100 degree weather with no ac.Lorrie L.
Just dropped off after hours and got my email the next day with everything being fine.NANCY JEAN S.
The Manager Cody was helpful and courteous. Superior customer service.Luis H.
The gentleman that helped was very helpful and willing to go the extra mile to help me. Very satisfied with his customer service.Ramiro M.
Customer did not leave a comment.Hernan G.
Customer did not leave a comment.Rachel H.
Some of our boxes got wet plus our reservation was a messraymond A.
Check windshield wipers and replace if needed.Agustin V.
Customer did not leave a comment.Pedro M.
This is the SECOND time I have been charged by this location for equipment that was not provided, or used. This time I even called uhaul the day before returning the equipment in order to not be charged. In BOTH cases I disputed the charges via the mobile return, and in BOTH cases my charge was processed without calling me first. This is best case scenario complete apathy, worst case scenario fraud and theft. I will be contacting the BBB.Matthew K.
Very friendly and knowledgeable sales associateGuadalupe Z.
Customer did not leave a comment.Mikel S.
When I returned the truck, your website was down as were your phone lines so, it made the return a little challenging but, that is no fault of this location.Anthony D.
Customer did not leave a comment.Key P.
Customer did not leave a comment.Edgar E.
Customer did not leave a comment.Damian S.
Customer did not leave a comment.estevan E.
Customer did not leave a comment.DANIELLE S.
The guy was so very helpful! I feel bad because I cant remember his name, but I would like to thank him again! Top notch customer service! No need for improvement, Y'all were great! My family and I have rented from this location many times over the years and will continue to! Keep up the good work!Terrence C.
The place was closed when we went to pick up the trailer even though their store hours said they should be open. Then we were directed via customer service to another location that was closed when we got there. We finally got to another place that was opened and luckily had a trailer we needed.Jean T.
Location was closed when we went to drop off trailerrenee B.
Customer did not leave a comment.EUGENE V.
Again don't ask us yo drop off at a different site then charge us extra for DC oing so. I hope I get reimbursed before the year is over.Israel C.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.Kristen R.
Customer did not leave a comment.Monica G.
Customer did not leave a comment.Jay H.
Customer did not leave a comment.Tommy W.
I ordered a dolly and did not get it...went back and they were closed for lunch so I will Wasn't able to get it. When I turned in the trailer they charged me for the dollyI never got. I spoke to the original person and he said he would credit me for it but still have not seen the credit.Sherri R.
Customer did not leave a comment.Oralia G.
Great service and helpful!BELINDA M.
Customer did not leave a comment.JOSE P.
Customer did not leave a comment.Lee W.
It was pouring cats and dogs when we arrived to drop off. The employees were still cheerful and made quick work of unhooking the trailer and getting us on our way.MARIA L.
No improvements necessary. It pulled nicely, no problems at allCarol D.
The windshield was covered in bugs. The dealer was very accommodating and friendly though. Maybe when the butterflies are migrating consider more frequent washes.Kathryn W.
Customer did not leave a comment.Thomas S.
Gentleman even cut his lunch break short to assist usThomas S.
Trailer was dirty but only trailer available at the location. Had no problem on trip, 1200miles, towed very nicely.Darrell L.
I was only dropping off at this location but the staff was still inviting and helpful.Aaron G.
Customer did not leave a comment.Christopher N.
I did notice that while breaking on the loaned van there was a bit of squeakiness and a bit of roughness; I believe it is normal since the van is parked for long periods of time, but its just something I wanted to comment about. Other than that it was a great experience, being my first time to loan a van from u-haul or any other company.Victor O.
Customer did not leave a comment.Brett B.
Customer did not leave a comment.DANIEL A.
Customer did not leave a comment.WONJAE Y.
The truck needs a checkup as I experience a lot of turbulence with driving the vehicle.Quinneta H.
Customer did not leave a comment.Maria F.
Customer did not leave a comment.Linzy T.
great customer serviceFernando M.
Customer did not leave a comment.Audley H.
Continue your excellent customer service, cleanliness, friendliness and above all...awesomeness?ðŸ˜ŽSonia Y.
Great service!Arlene C.
Good customer service. No issues with the equipment or the checkout/Å™eturn process. I would rent again from this location.PEDRO M.
Excellent customer serviceâââââSonia Y.
Customer did not leave a comment.Jennifer Z.
Excellent service, No problem experience!Russell S.
Customer did not leave a comment.Michael S.
Great customer service. Thanks, Richard!Michael C.
Customer did not leave a comment.Lorena A.
Customer did not leave a comment.Judith S.
Customer did not leave a comment.david C.
Nothing, excellent service.RICHARD M.
Customer did not leave a comment.Robert E.
good place..very professionalNOEL G.
Costumer service 1800UHAUL PECIMO NO TIENEN BUENOS OPERADORES EN ESPAÃ‘OL PARA AYUDAR EN LA SUCURSAL EL EMPLEDO FUE MUY AMABLE PERO SU OPERADORES PESISMO SERVICIO NO SABEN QUE ASER SI HAY UN PROBLEMAWALFRED G.
Cuando venÃamos en Texas nos agarro una tormenta y se entrÃ³ el agua porque se me mojÃ³ el comedorSilvano G.
Service was cordial and efficient. Moving is always tough but I honestly loved my experience working with y'all. Thank you.Andrea D.
Customer did not leave a comment.Raul C.
Customer did not leave a comment.Roy Christian H.
Customer did not leave a comment.Colene B.
The man at the McAllen location is especially good at his job, making sure I understood the walk-around, made sure I understood how to connect and reconnect the trailer. I would rent from that location every time.Laura N.
This place was great. The only reason I didn't give them full stars was because after our 8 hour drive, we found out the safety chains were not connected to our car from the tow dolly.Jared D.
Customer did not leave a comment.sernando R.
Customer did not leave a comment.John B.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Ricardo S.
Customer did not leave a comment.Abraham M.
Customer did not leave a comment.Letty S.
Customer did not leave a comment.Ralph R.
Customer did not leave a comment.Steven B.
I returned the trailer that I had rented, just as the employees that worked there were leaving, they still took the time to help me disconnect the trailer and do the return paperwork. So kudos for great customer service.Roger M.
I use this location whenever I need a rental. Great service!Josephine E.
Customer did not leave a comment.Fadi T.
Customer did not leave a comment.peggy W.
equipment was very oldIsaac T.
Richard is excellentLarry L.
Customer did not leave a comment.Diantha L.
Very nice experience. Manager was very helpful. Thanks for making an unpleasant task more bearable.Carrie L.
None nowMACAULAY O.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Benito A.
Customer did not leave a comment.STEVE M.
Customer did not leave a comment.Jorge C.
Customer did not leave a comment.Heather D.
Customer did not leave a comment.Dean D.
Customer did not leave a comment.Julio V.