My pickup location was changed to this location the night before we were to pick up a truck and appliance dolly. This site didn't open until 10 am instead of 9 am at the original location putting us on already short time even shorter. The truck was fine however there was no appliance dolly as requested. The person running this location told us to call someone else about. He informed us he didn't work for u-haul. He gave us another number and we got about the same response from them. NOT HAPPY AT ALL.
Paul L
Customer Reviews for Move It Storage Airline
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Closed when I dropped the truck off on 7/1
Brian BFriendly and knowledgeable staff.
Anna CSuper nice guy at the desk but NO AC!!!
John DUpfront billing. Have reliable rentals. Issue some credit for customers with relevant issues. No military discounts offered. During my last rental with Penske, they wee less expensive had better customer service and offered me a military discount. Had I found one with them, I would have used them. I will plan better next time. Penske, I will be back!
Marvalee MKeep up the great work! Such friendly staff.
Katherine DBest there is
stanley gI never got my receipt to know how much I was charge. They sent a blank on the email attachment. The uhual was smelly and had trash and questionable mess in it.had to make a trip back to get the dolly that I rented because it wasn’t in it. The worker was wonderful, he was amazing and kind
Dayana JGreat in explaining and taking care of customers needs and questions
Felix jI called for a reservation however when I came there was no reservation due to it being canceled. I was told by the worker it was for one day and not the day I called. Fortunately someone from spid uhaul found me one. I was coming 1 hour away, I was pretty pissed
Marissa RLocal representative could be better informed about all the contract stuff. Some of the stuff on the rental agreement gave me questions the local guy could not answer. Such as, information on how to operate the equipment. Yes, I read the online stuff, but there was very little in the way of actual instruction on operation of the truck. Nice guy, but without much in the way of instructional backup.
Brian OI did not realize that my info was not entered correctly so ran into a problem when tried to contact customer service. , Also the back lights did not work out us in a safety hazard.The CC rep did not check the U-Haul with us to ensure everything was correct including milage.
Jimmy B