Customer Reviews for Move It Storage Austin 620
(U-Haul Neighborhood Dealer)

63 reviews

9311 N FM 620   Austin, TX 78726

(512) 879-9427

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 879-9427

9311 N FM 620
Austin, TX 78726

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Locked in with reservation (paid) talked to them to confirm but was sent to another location 15 miles further away and .20 more a mile???? Cost me an extra 50 bucks! Never again.

WAYNE H. 
Rating:
3.0

Customer did not leave a comment.

Charlotte D. 
Rating:
3.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

sergio G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Customer did not leave a comment.

Son L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Amanda really makes her customers feel that they are valued and insures they are taken care of as clients.

ALFRED H. 
Rating:
5.0

Rear door difficult to open/close.

CARMINE M. 
Rating:
1.0

Charged a $25 cleaning fee for a truck that was driven from Houston to Austin and used a total of 9 hours. The truck was clean.

MILTON C. 
Rating:
5.0

In and out without issue. Makes it easy when a project is stressful on its own. I didn't understand however, why my rental was only for 6 hours although I paid for a day.

Marjorie C. 
Rating:
5.0

Lady at location very efficient. Mr Gorman in customer service helped me work out a billing question immediately and satisfactorily. He is an excellent representative.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
1.0

The uhaul website told me that my totally would be a little over $75 and they charged me nearly $200. I would have just hired movers. I am very disappointed.

MARET M. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
2.0

I just don't like this company anymore. There are so many fees and so expensive but the trucks are not up to date.

Whitney H. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
3.0

The location was closed

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Jonas S. 
Rating:
4.0

After hours pick up and drop off was great.

David H. 
Rating:
5.0

Friendly and convenient

David B. 
Rating:
5.0

Nothing, everything was perfect and professional. Customer service excellent, best experience ever. Outstanding representative working for your company.

DAVID W. 
Rating:
1.0

Fix the system. It's too hard to drop off and pick up any of your products. There will be a tech firm that comes along and does this better and leave you in the dust. I should know as I work for Google.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

I asked a question before go to pickup.. I wanted to park my car to that location during my UHAUL rental.. But I couldn't get an answer. So I had to walk under Texas sun 1 mile.. (It's not a good distance to call an UBER or LYFT so need to walk) But if I can leave my car to the location it'd be perfect

Mustafa H. 
Rating:
5.0

Safety maintenance is required. Unsatisfactory service. No appropriate response. I will never rent from U-Haul or recommend U-Haul again. Almost cost my family's life in an accident.

Jovan M. 
Rating:
5.0

Safety maintenance is required. Unsatisfactory service. No appropriate response. I will never rent from U-Haul or recommend U-Haul again. Almost cost my family's life in an accident.

JOVAN M. 
Rating:
5.0

Customer did not leave a comment.

Federico M. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

I was charged extra for miles that would have been included.

RENE E. 
Rating:
5.0

Customer did not leave a comment.

Alexis S. 
Rating:
5.0

Friendly customer service

JORGEW G. 
Rating:
4.0

Customer did not leave a comment.

BALAJI C. 
Rating:
5.0

Customer did not leave a comment.

JASON E. 
Rating:
4.0

The passenger seat belt didn't work. If you go 70 miles per hour the wheel starts to stake. Didn't really feel safe the whole trip.

JUMOKE O. 
Rating:
5.0

Tedious check in process

JuMoke O. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

cedric D. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

The attached equipment was not secured properly and left me at risk to have a very bad accident. When I called to speak to the manager about it, his response was "I did not know" and that left a very bad taste in my mouth.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

LETICIA S. 
Rating:
5.0

Customer did not leave a comment.

SANDEEP D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

UHaul did not provide the blankets I ordered and did not provide a key to the lock. Also, since I went through the app there was NO ONE to talk to - no CHAT, no phone number. Since I was leaving immediately I had to improvise. In addition, going through the app required me to provide 2 different people and phone numbers - for them to call very early in the morning. None of this was disclosed in advance. It took over 30 minutes to get someone to call these 2 individuals to validate - wasting their time and mine. Never again!

Janna M. 
Rating:
1.0

You all screwed me on the fuel end of it. I started with less than half a tank and when I returned it with way more than half you wouldn't reimburse me for the difference

Kenny F. 
Rating:
5.0

Customer did not leave a comment.

SEABORN S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

We were tired last night when we finally finished moving and we were returning the U-Haul. Then we were asked to take pictures, get mileage, etc. Maybe all those things are necessary, if not, would it be possible to streamline the process a little bit ? We were so tired by that time. Sign me exhausted after a long day of moving. Thank you for our great experience.

Eleanor F. 
Rating:
5.0

Make the return process easier

TYLER R. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Quick to assist and helpful. Rental went smooth.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Pricilla O. 
Rating:
4.0

They didn't have a dolly or trailer so I had to drive to another city to get the equipment.

Daphne A. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

This site fixed my dropoff back to my original booking.

ROBERT K. 
Rating:
1.0

Most of the staff seemed to be new and unclear about whow to do what was required

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
3.0

Customer did not leave a comment.

SIRQUALON J SOLO R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top