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Thomas W
Customer Reviews for Move It Storage Cimarron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My return time for truck was at 9:49am and the drop off location didnt open till 10am so they charged me $20.00. What should I have done, played the late return fee or drop off at time I was instructed to. No win situation for me.
Benjamin PThe whole experience was horrible.
Peter DExcellent service! The lady at the UHAUL station at Cimmaron in Corpus Christi, TX was SUPERB!!!!
Manuel NThe lady at the front desk was fuck as hell!!!!!! She was obviously upset because the systems were down and instead of saying hello and explaining we walked in and right away she says “we can’t take your payment” and states we have to do everything on our own online that we should have gotten an email. This was a horrible experience she was in a hurry to lock up and leave!!!!! I have used Uhal for all my moves and have never had an issue and I understand it’s not her fault the systems were down but she could have been nice about it not rude as hell!!!!!
Juan GThe directions for remote pick up were not very clear. The video used different terminology than the app. Ex. The lock code was “READ” but the directions called it something completely unexpected (other than ‘lock code’ or ‘combination’). The app was extremely sluggish. I had to close and reopen to advance to the next step. Good idea, needs work.
Stephen IGreat experience,friendly staff ,office was very clean and smelt great inside,super impressed would definitely recommend!!
Tarrant MThe renting and pick up of the truck was easy. The manager in the office was friendly and attentive to my needs. But…the website need’s to be more clear about online reserving/renting of storage units. If we had known that we had to speak to someone in the office before entering our unit, we would’ve used another company. It was important that we had access on the day of (Sunday)
thomas wMiss Shelly was very attentive to my needs.
Frances MYes very good service with Manager Shelly. Tks.
tony gBrandon was great! I requested a 1 person crew and 2 hours, but Brandon was able to go above and beyond with helping! We were able to load all the furniture and unload it within a hour! I was extremely grateful for Brandon’s guidance on how to help lift the furniture. First time I’ve used a moving service definitely will become my main choice and will recommend to friends! Thank you Ray and Brandon!
Liliana DDropped off car carrier after hours.
Isaac LMy drop off location was changed at the last minute from this location to another, but the attendant went out of her way to accept the 20ft truck by calling the other location and accepting the truck…bravo for her initiative!!
Isaac LNobody was at the store on a normal work day when I was scheduled to pick up the truck. I called the number on the door but nobody answered. A week later the store called asking where the keys were despite the fact that I never received them.
NICHOLAS MGood job
rene lPlease keep the availability of the rental items available at each location up to date. I requested to rent an appliance dolly and upon arrival I was informed they did not have any. As I absolutely needed one for my move and my move needed to occur that day, this was incredibly inconvenient and challenging.
Jackie RThe truck had check engine light on? I was not given correct pick-up directions for the app to pick up the truck early or the app was not working properly. Also the App i filled out was very confusing as to what to do when picking up the truck before the store opened. All around the app was nonsense!!!
Robert BTok 40 mind to checknin and get uhaul! So ridiculous! I've rent many times! Never again!
Felisha MThe customer service at this location was excellent! Moving is difficult and the gentlemen that helped us was very personable.
Aarika GSlightly more organization. A couple points of confusion when actually picking up the reservation, and then I recieved some messages after picking up my reservation about not picking up my reservation and a cancelation.
Timothe LNot sure, customer service was great…very friendly. Had no issues with the truck. Keep up the excellent service
Jorge CNever got my copy of
JACKSON YExcellent store owner. Extremely nice. Helpful. Professional.
JAMES WThey never answered the phone or were in the office when it was time to pick up and drop off vehicle
Mercedes GNothing thanks.
Dale RClerk in moving center was over the top excellent and helpful.
JAMES WAll was wonderful and rep was simply amazing at location
Ivey YRepresentative was friendly and very professional. Explaining everything clearly and carefully. The front line people who welcome customers is the most important. I worked in a call center for 15 years so this is something I can easily observe. She certainly is a keeper. I’d suggest giving her a raise. Diana Booth
Diana BGreat service at this lication.
Jose CManager was very friendly and professional.
Kristin EAc in the truck not cold
Olivia S