Customer Reviews for Move It Storage - Spring
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great Service!!

Rating:

1.0

I reserved a cargo va - they put me in a 26 foot truck The 26 foot truck did not have the appliance dolly in it. I had to go through the backs of multiple trucks to find the equipment I needed, and then utilized customer service via phone to get moved into a smaller truck. I understand that with the hokidays, the last thing anyone in this office wanted to do was be On-Site but this was ridiculous. It ate enough of my time fixing their mistakes, that I didn't have time to stop and fill up the tank on the way back, so there is another fee for the 4 gallons of gas I used. And I was charged .89 per mile, which is the rate for a truck, when my original reservation was for a van, and I was put in a truck because they didn't have a van available. Ive used Uhaul for every move since 2017 (and for corporate moves prior). This has to be the single worst experience I have ever had with your company.

Rating:

5.0

Nothing. The young lady that worked at the location was excellent!!!

Rating:

3.0

The drop-off location. And if an employee is the one to drop the truck off, the employee needs to do so.

Rating:

5.0

Wifi wasn't the best but I got the return completed

Rating:

1.0

Trash experience all around

Rating:

5.0

Tammy was awesome

Rating:

3.0

Called and left message for Tammy to call me back and called 3xs .

Rating:

5.0

n/a

Rating:

5.0

Diane was excellent and her 2 sons were a great help to me thankyou

Rating:

3.0

The windows of the van were very dirty and we had to clean them. Disappointed in being charged a $20 after hours fee due to dropping the van off Saturday evening. No work on the part of UHaul rep when I picked it up on Friday--she didn't even come out to the van with me. And I did all the work in dropping off the van Saturday evening to record mileage, etc. Feel is this is an unfair charge for the rental.

Rating:

5.0

The customer service here is the best.

Rating:

5.0

I had to add 1 quart of oil and forgot to get reimbursed

Rating:

1.0

Maintenance of vehicles. Two vehicles we rented both had engine light on and problems. Customer service NEVER responded to email or calls. All kinds of problems with not having vehicle day of agreement. Having us travel 75 plus miles to pick up different vehicle that was supposed to be running but again had engine light on. Not putting our fillies we rented in 2nd rental we had to go get bc of engine problems. Basically did not care took thousands of dollars and told to screw off. Complete rip off. Cost me days at work and hire ppl to move large furniture washer dryer bc No dollies, emailed several times called they did nothing. Will NEVER rent from uhaul again.

Rating:

5.0

The manager was very respectful and nice good experience

Rating:

1.0

You guys cost me more money on not move for not having a truck ready for me. Not happy with you guys.

Rating:

3.0

We requested a furniture dolly and when we arrived, the receptionist told us since they were not a true UHaul, they did not have those types of items. I believe add-ons should only be offered if they’re actually available. We also wish someone would have at least called us after we made our reservation to let us know we would not be receiving one, rather than showing up the day of our move and being told we would not receive one.

Rating:

1.0

Mucho dinero cobraron por solo 6 horas que use una van

Rating:

5.0

U-Haul is the absolute worst. I gave 5 stars because the location was great. The ladies that run it were helpful... BUT every part of my interaction with any U-Haul products or services was a terrible, terrible experience. I have moved over 30 times as a military member and the shit I had to go through to get this U-Haul this time was so absurd. I will never use your app, software, or systems ever again. I will work with the locations, because they are actually people that give a fuck, unlike U-Haul corporate.

Rating:

3.0

Allow customers to fill in review info later. This should just be a simple mobile drop. “Here’s your key, here’s a pic of where I parked it. Thanks” After a long day of moving, nobody wants to stand there and fill out review questionnaires. We like doing such things on our own time. Thank you.

Rating:

2.0

If the store is open during specific hours and I return the truck during those hours and you close shop for what ever reason during operating hours I should not be charged an extra 20 dollars for it. I did t do the virtual check in because I brought it back before the office closed. I received a phone call 20 mins later and said that I will be charged if I do t come back to do a in person check in. That’s ridiculous.

Rating:

4.0

Only had one issue. At the time of returning the truck the place was closed. Manager has to run between two stores. Had to wait for them to come back and finish the returned process.

Rating:

5.0

Very accommodating. I needed and appreciated the service of late night drop off

Rating:

3.0

The uhaul I reserved had half a tank of gas .. it took to long to obtain it even after choosing mobile phone check in

Rating:

5.0

Angel helped make it a great experience. TY

Rating:

5.0

Nothing at all. Everything was great!

Rating:

5.0

This guy was very nice. Everything went very well. Nothing to add

Rating:

3.0

Truck steering was dangerously in need of service.

Rating:

2.0

The truck was old and dirty. Looked like it had not been cleaned in a long time.

Rating:

5.0

Staff were extremely polite and helpful.

Rating:

5.0

I think whatever issue caused me to be unable to update my drop-off location to the correct place & upload the pictures I took needs to be looked at. If someone had drained the fuel or broke into the truck while it sat there all Sunday afternoon at the drop-off location in Spring, TX, until Monday morning, it might have been held against me, which is scary to think about.

Rating:

1.0

Yall over charged me and I dont even know if the uhaul was sanitized when I picked it up.

Rating:

5.0

Maintain the same standards you displayed to us first time customers.

Rating:

5.0

Outstanding experienceq

Rating:

4.0

Nothing you can do about it, but better weather would be nice… :)

Rating:

5.0

Staff was very helpful and professional.

Rating:

5.0

Great people!!!!!!!

Rating:

3.0

Truck need to be aligned and smelled like cigarette smoke

Rating:

5.0

Nothing to improve. Very prompt and good customer service overall, will definitely do more business with this location.

Rating:

5.0

Excellent customer service!