When the rental was picked up it had about a half tank more specific 5/8 of the tank, but the employee that helped us tried to say that it was at 3/4 when we corrected him he changed it in the computer, we watched him change it, but would not give a new receipt and after we left changed the fuel level AGAIN not to what it was supposed to be, not to 3/4 but to a full tank (15/16). We were already done with our move and turning in the truck before we were told of the change. Very unprofessional and petty. The single employee that was working the location had an attitude and I'm very displeased by everything that happened here.Edward A.
Customer Reviews for Move Self Storage Rodd Field
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle did not have functioning AC. This made the moving experience very uncomfortable.Justin B.
Customer did not leave a comment.Dirk D.
Customer did not leave a comment.Briana S.
I had difficulty booking my truck and movers on line. I called this guy, he said he could not help me, he was only a pickup/ dropoff location. When I made the reservation he had no pads. When I went to pickup the truck, he would not allow me to park my car on his property. I had to park 1/4 mile down the road at Sunoco, and walk back, same thing when I returned the truck. Also I filled everything out on line, had a confirmation, he said they did not receive my info. This location sucks!GLENN W.
Customer did not leave a comment.Magdalena G.
Customer did not leave a comment.Traci M.
Customer did not leave a comment.BRYAN L.
Customer did not leave a comment.Bernabe G.
I didn't know it was a UHaul until I went to the locked front door. There was one sticker in the door that said UHaul. I tried calling to see if I was in the right place. No other UHaul equipment in sight. I'm still not sure I parked in the right place, but no one was there to ask, and I couldn't get anyone on the phone.Janna W.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Tracy H.
The truck smelled like dog and there was dog hair all over the cab. It looked like there was no attempt to clean or sanitize the cab. The passenger side wiper blade was missing. We didn't notice until we were on the road in a rain storm. We tried to call roadside assistance twice and were on hold for over 45 minutes each time before giving up and finding an autozone to get one.ROBIN DANETT S.
Hard to find the drop off key box.Leonardo M.
Customer did not leave a comment.KRISTOFER B.
Staff always rude and lack customer service skillsKaleb S.
Customer did not leave a comment.LAURIE K.
Easy drop off.Matthew B.
Customer did not leave a comment.NANCY W.
Customer did not leave a comment.PABLO E.
Agent was nice, polite and very helpful.GREGORY TRENT D.
Customer did not leave a comment.Peter S.
Maybe tell the customer that there is a charge for after hours drop off instead of just charging there card without their knowledge....very unprofessional and disappointingAshley S.
Customer did not leave a comment.Katie H.
I just want to add that the rep Lisa Perry was absolutely amazing. This was my first time having to use a rental truck and Lisa was beyond patient with my millions of questions and made the ins and outs of the rental process such a breeze. I was so pleased with her help that I grabbed cards and hope others go that way for an easy rental experience!Elizabeth M.
Cup holders were dirty with spilt coffee in them.Tammie A.
Customer did not leave a comment.Samantha W.
Customer did not leave a comment.Jose F.
Staff was very friendly and helpful.SCOTT S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Andrew D.
The staff here was amazing friendly courteous and got me in and on my way proficiently and timely!Marissa F.
The lady that assisted me was very professional and kindDusty T.
Customer did not leave a comment.REYNALDO G.
Customer did not leave a comment.Peggy H.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Alanna N.
I was not pleased with the associate that helped me out, I rented the truck for 24hrs I put about 15 miles maybe 20 miles on the uhaul. The associate wanted to charge me 44 miles that I DID NOT!! Put. I was very upset, and not pleased either she was trying to over charge me or the company's uhaul mileage was messed up. If this incident occurs again I do not recommend the service to anyone.Jesse V.
Customer did not leave a comment.Randall M.
Great serviceAdelaido L.
Customer did not leave a comment.James C.
Customer did not leave a comment.Leaha H.
Stop with all your â€œpoliciesâ€ Requirement to purchase insurance Requirement of a specific padlock Requirement to check U-Haul truck in myself thru your app. All unnecessary costs passed onto customer. These Should ALL BE OPTIONAL NOT REQUIREMENTS Will go with Penske for future needs on moving trucks. U-Haul has lost touch with customers and needs to go back to who they were as a company.Josie R.
not a thing staff was warm and friendly took the ti.e to clean truck before i took it off lot. highly recommended all tent from this facility.michael O.
Nothing, everything was super simple. The drop off after hours web checkout was beyond easy.Sarah T.
Good Job! ThanksChuck T.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.Shawn G.
Had major issues in turn in location changes during the return trip not being a 24 hour location. Went through 24 hour clerks, who had no overnight authority to change location- one site J&R min storage had no space at all outside gates with limited hours. Need to be able to turn in after hours to reduce work hours loss o a one way move. Clerks need to have 24 hour site always available. Resulted in turn in at a third site, tired and sweaty from a 450 mile run plus two hour offload, then turn in site runaround two more hours before resolving on day two, a Sunday.either software cut me off twiice, or operators did, unnamed, and Grace. Got solution advice from Jennifer, but promised notes on our phone all did not make into system for turn in record. Had to repeat all with customer service rep Joyce, given right info and completed the on line turn in. Have not received confirm (after Cob first workday after, that turn in was successful with no additional cost Not happy on the turn in process for a one way.Robert S.
Customer did not leave a comment.ALLEN W.
Customer did not leave a comment.Jennifer C.
Very courtesy and knowledgeIsabel F.
Customer did not leave a comment.Hugh F.
N/A, I received great customer service.EFRAIN P.
Asked what an extra day for the rental would cost. Got charged for it turned it in on the original return date and the returning location rep failed to turn it in and got charged for a day I didn't want or use.Gator W.
The person referring the vehicle to ME would NOT accept my cash and made me use my card well first off THEY charged me the correct amount of $140 and stone change THEN when i dropped the vehicle off THAT lady gave me a receipt of $63 and done change well they actually charged MY card $263and some change.... I NEVER wanted to use the card in the first place BUT I was forced to.... Now i know why.... The lady at the kingsville location is robbing people by using fake receipts....kristina Q.
Customer did not leave a comment.GARY M.
Exceptional service!Dorothy B.
great and quick customer service scotty was awesome!Jamie O.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Lissa G.
All went well. Cassie was a pure delight. Great customer service. The truck was just that, a truck. Nothing fancy.Harold H.
Customer did not leave a comment.Monty B.
Customer did not leave a comment.Mckynzie R.
Customer did not leave a comment.JAMES K.
Thanks Scott ! You made this part of the move easyCindi A.
Customer Service is why I would choose this location because a uhaul truck is a uhaul truck, but the service here was top notchBrian C.
Customer did not leave a comment.Joe C.
Very easy and quick rental. Will definitely use again if needed!Roxana S.
Customer did not leave a comment.Jasper N.
Keep on with the great vibes and positive energy, scotts' the best, great gentleman to have the experience to come across. Real professional, courteous and very welcoming. Will definitely recommend this location and scott!! Keep up the awesomely great job scott!!Richard G.
Customer service at this location was awesome. However customer service at 1800gouhaul was not. Set up a truck pick up at a different location at 11 and drove from out of town to pick up the truck and they did not have one for us. No explanation just call 1800#. Was told that she rejected it and no one called me to say it had changed. Took an hour and a half to get the truck. From travel and poor internet service. And I did the express check in. And the rubber around the windshield was ripped off and slapping loudly on the roof of the cab for 200 miles. Horrible experienceMlissa K.
Customer did not leave a comment.martin A.
The representative was very friendly and knowledgeable.Steven J.
Customer did not leave a comment.IRENE M.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.Boyd F.
waiting on call back from uhaul manager regarding my reimbursement I was given wrong uhaul truck size and equipment sent to wrong location and time. very bad experience.ZURI L.
Customer did not leave a comment.Rabih Z.
Customer did not leave a comment.GINA H.
Customer did not leave a comment.Yarille A.
All goodPat F.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.PHILIPPE D.
The staff, specifically Scott, are what make this location great. Patient, helpful, understanding.Brenda J.
Thank You! Very Knowledgeable !SCOTT M.
Customer did not leave a comment.Kelly B.
Customer did not leave a comment.Wiliam G.
Customer did not leave a comment.James R.
excellent truck, nice ride, good service on both endsClifford H.
This location never contacted me. I spent an hour chasing down my uhaul. This was a huge inconvenience because I had movers scheduled.Ashley S.
Customer did not leave a comment.CINDY C.
I was very unhappy that the drop off location was completely out of my way and not convenient when there was a uhaul about a mile from my destinationJoseph M.
Very Knowledgeable and professional staffSCOTT M.
Customer did not leave a comment.GERARDO C.
Make sure your equipment is not gonna kill someone when they drive off the lot the brakes were out and this could of caused me to die.Teresa P.
Customer did not leave a comment.BRUCE M.
This store and the other two I went to were great. Unfortunately the national "traffic," system was horrible and gave me completely false information twice, forcing me to spend hours waiting and driving all over town.Matthew C.
Excellent customer service! !! Professional yet very friendly!Rose L.