I don't think anythingROXANNE H.
Customer Reviews for MPE Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICKEY D.
Customer did not leave a comment.Ted H.
Customer did not leave a comment.jimmy M.
Customer did not leave a comment.Todd P.
Was told i could rent from this place since they didnt have a large truck for me and i could teturn to a different local uhaul and they would credit some miles since i had to go to. different town to-pick up. i tried to do that but they were going-to charge me doubleSherry G.
Customer did not leave a comment.Brian C.
Nice people.Karen F.
Your website was misleading and not thorough allowing the customer to fully document what was needed and the outcomesDENNIS E.
Customer did not leave a comment.Donnie P.
Ordered a 10 foot truck weeks in advance, got there to be told they couldn't get any. Blamed it on Uhaul for making my reservation with them, when in fact I made the reservation with them online. With enough advance that if the truck I wanted wasn't there it would be. Never had an issue when David Reynolds was still running his shop. I get there to be told I'm getting a â€œ15 ft for sale truckâ€ at the same price. This truck was disgusting. My left foot was ate up by ants from the nest in the drivers door. The truck smelled of oil, cigarettes and food that was left in it. In the back was multiple U-Haul moving blankets that were wet and mildewed and made the cargo area and my property smell horrible. I will not rent from MPE ever again, I'd rather go to a different location and or competitor to get better service.Ryan T.
There were a couple of amber running lights out on this trailer.Benjamin A.
Make clear to the customer turn in expectations. Fuel guage level, mileage, vehicle condition, cleanliness. Ensure the customer has a copy of the contract in hand that has the fuel level indicated.Marty R.
The trailer came unhooked and messed my bumper upFred S.
Customer did not leave a comment.Lewis P.
Customer did not leave a comment.elva T.
Customer did not leave a comment.Rachel S.
Not sure, the process was really easy! And they were friendly as well.Chris V.
Customer did not leave a comment.Sarah E.
Customer did not leave a comment.Ross M.
Customer did not leave a comment.Leslie H.
Equipment was clean in truck bed but cab was not. It was mechanically questionable to myself. I started out and was glad I purchased the insurance just in case the truck failed. Previously the truck I rented was very nice and newer. The location and people were great it was only equipment issues. The truck made it but suspension was horrible.Donna T.
The workers were extremely helpful and courteous. Wonderful experience!Jerry W.
Customer did not leave a comment.Amanda P.
Customer did not leave a comment.Andrew N.
They charge me an extra day and I return the truck bf time it was due due to lack of communicationKatie B.
No problems. Excellent service. Highly recommended.Frederic H.
Customer did not leave a comment.CYNTHIA K.
Customer did not leave a comment.Kerri C.
Customer did not leave a comment.robert R.
Customer did not leave a comment.Ashley F.
The best location to rent from! I have rented from several locations to transport my merchandise for my store. Friendly professional staff goes the extra mile to help you.Donna T.
Nothing to add. Location and pickup as well as reservation and receipt all went very wellUnistar S.
Customer did not leave a comment.tiffany B.
Customer did not leave a comment.scott V.
The lot was gated off and I had to park on the side of the road. The number I was told to call rerouted to a fax machine.Helen N.
The 6'x12' enclosed trailer I rented had mud splattered on the front end, There was no jack attached. Myself and an elderly gentleman had to lift it on to the ball of my hitch. When I returned it, I had to lift it off the hitch and let it drop to the ground, hoping it didnt roll forward into my bumper. I inquired about renting an appliance dolly upon picking up the trailer, the owner snapped that I should have rented it online too. I was kind of taken back by what he said. I then opted to purchase a few large boxes to complete my packing. MPE charges $3.00 per box, verse the $1.99 UHAUL shows listed online. I will never rent any UHAUL equipment from MPE Inc again, next time I will travel to UHAUL location even if its out of my way. .Clifton C.
Customer did not leave a comment.lori O.
Customer did not leave a comment.JOHN G.
Great Service, Lady was very friendly and helpful!!!greg S.
Customer did not leave a comment.scott V.
Customer did not leave a comment.Kay D.
Customer did not leave a comment.vivian A.
Customer did not leave a comment.robert R.
Customer did not leave a comment.David B.
Easy to work with.Gary G.
They were most helpful in locating a trailer. I can not say enough good things about them. Thanks for an excellent experience.Joseph J.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Rebecca M.
After driving in the rain for 5 hours, when we got to our hotel and unloaded our belongings, we realized that everything was soaked from water getting in through the front of the uhaul that was previously damaged.LISA R.
Customer did not leave a comment.RANDELL R.
I've rented from this location and dropped off trucks and trailers before. Ross (the owner) was great. I had reserved the truck in advance but didn't realize that I had to enter a confirmation number on the U-Haul website. I showed up the day before I was supposed to pick up the truck. Since Ross hadn't received the confirmation on my end he didn't have the truck at his shop. But he reassured me that he would have it first thing in the morning for me to pick up. Just as he had promised it was there and ready to go! Thanks Ross! I'm sure I'll be doing business with him again in the future!Tonia L.
Perfect size to move daughter back to college. Well worth the money. Being able to drop it off in the college town and not tow back, wonderful! Thanks!Hope E.
Customer did not leave a comment.LISA C.
Customer did not leave a comment.tim Y.
Customer did not leave a comment.Tim E.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.Amber W.
Customer did not leave a comment.terry P.
Customer did not leave a comment.SHARITA H.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.charles C.
Customer did not leave a comment.shawn H.
Customer did not leave a comment.drew Y.
Customer did not leave a comment.alicia C.
Customer did not leave a comment.chris C.
Mr. Mote was very helpful and kind. Thank you!George P.
Customer did not leave a comment.Joseph S.
MPE didn't have a truck 26' at their location but went out of their way to find us one and went and got it so we could pick it up there in Sheridan instead of Pine Bluff. We had to drive 2 hrs to get to Sheridan to pick up our stuff and didn't want to have to drive 45 more minutes to pick one up in Pine Bluff. I originally schedule this online and Pine Bluff was going to be the closest one to Sheridan. So I cancel that order cause customer service U-haul wouldn't help us at all but we call MPE Inc and they got us one in Sheridan. We really appreciated all their help in getting us one.james K.
Nothing I can recommend to make the experience any better this time. Thanks,bill F.
Customer did not leave a comment.William C.
Customer did not leave a comment.karen P.
Customer did not leave a comment.sherry C.
Terrible water damage problemslindsey D.
Customer did not leave a comment.Alisha S.
Ross Mote went above and beyond the call of duty to help me out.BROCK B.
Customer did not leave a comment.anthony J.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.James H.
Customer did not leave a comment.DAVID R.
Improve the after hours dropoff by placing a sign as to were to park the vehicles and equipmentPatrice S.
The customer service was fast and friendly. I even called to make changes to my reservation and they were very accommodating. In the future, this is where I will go to rent UHaul equipment and recommend to my friends.ERNEST D.
Customer did not leave a comment.james H.
I called a week prior to needing a truck to reserve the larger 25' size and an appliance dolly. I was given a 20' truck without a dolly the day I came in to sign which was the day before my move. I was told larger truck not available because it was already rented out. Tough situation to be in considering my moving day was on a Sunday. I had to make 2 trips instead of 1 so it cost me an additional $45+ that I didn't have. Not happy at all! I only had my appliances in the second load so I know everything would have fit without issue had I been given the truck size I reserved. Thankfully an old neighbor had an appliance dolly I used but hours had past before I could do what I needed to do. If things had gone as planned, we would have finished most of the move early before it got too hot but because of having to search to borrow a dolly, it was noon before we could get started.jennifer R.
They have a great selection of trailers and were very helpful. The trailer was very clean and I would definately go back to this location again.john W.
Customer did not leave a comment.Mitch M.
Customer did not leave a comment.Lynn C.
Customer did not leave a comment.Jerry B.
Rented enclosed trailer, was in good shape, new lights new tires, clean inside, worked perfect for moving son to apartment. Was priced right, pulled good, will use again if needed! Very convenient!JOHN A.
Customer did not leave a comment.MARILYN F.
Have the place of business open up on time. We were supposed to pick up at 8 - didn't get our trailer until 10. Trailer was full of ants and roaches. This put us way behind schedule. We were also charged wrong, which has confused everyone and a week later - I am still trying to get it straightened out.Tessa E.
Customer did not leave a comment.chris T.
Customer did not leave a comment.STEPHANIE W.
perfect, Rental Staff were GREAT!!!!Mike M.
Customer did not leave a comment.Gordon H.
Customer did not leave a comment.Dan B.
Rep had trouble with computer system. Don't think it was his problem, but he ended up having to have main office finish the contract and fax it to him.DAVID M.
Customer did not leave a comment.AUTO AND TRUCK P.
Customer did not leave a comment.james S.
Customer did not leave a comment.brenda C.