Customer Reviews for Mr Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mr Self Storage

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Ramon C. on

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Kevin B. on

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Karen R. on

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I had to cross a very busy road to get to the vehicle.

Demetria N. on

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Kenneth M. on

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Just trucks across street and hard to cross six lane avenue

Erik R. on

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Kimberley H. on

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Although the office was a bit hard to find the parking lot was across street so had easy access. The guy was very helpful due to my contract having wrong information on it and stress of finding out just what to do and where to go

Luis M. on

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Mary B. on

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Nothing the whole experience was awesome

karen G. on

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the vehicle was located across a busy highway from the office which i had to cross

Robert B. on

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Robert K. on

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Great serviice just a little difficult to go across 5 lanes of a busy road to do the paperwork then go hook up, then unhook and cross over to complete the paperwork

Sylvester W. on

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This is my go to location and I only deviate if my need can't be fulfilled because this location is closed for pick up ie Sundays :-) Thanks,

sean W. on

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Love everything. Nice, easy and convenient!!

Litteasha J. on

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The man who handled us was very friendly and got us out in literally a minute. Wish I had picked up from this location and if I need to rent again I’m 100% going here.

dennis C. on

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Can't think of anything! This location (and no other) answered the phone immediately, had what I needed, and treated me in a friendly manner.

William H. on

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Luis M. on

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Hoke W. on

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Very friendly and helpful!

DAN S. on

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Luis M. on

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Emmanuel T. on

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Lucylaine O. on

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Joseph L. on

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Douglas V. on

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Susan S. on

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The manager here--I did not get his name--was gracious when I pulled in across the street (where the trailers are actually parked) instead of pulling into the office area. Again, great customer service.

Larry W. on

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nothing

VICTOR H. on

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I reserved a 20 ft truck confirmation # 28976952 for pick up at 9 AM I made the reservation on line and picked the location that was suggested. Was at the location at 9AM and no one there, called the number listed and would not answer phones and would not return calls. I waited for 30 minutes and had to go to another location and could only get a 15 ft truck. I had to make two trips and was charged extra for extra miles. I am very unhappy with Uhaul. I use Uhaul for my business as well. I expect a full refund as it was your web site that directed me to make the reservation at a place that does represent Uhaul very well , rather badly I would say. I would like to hear back from someone.

ROBERT W. on

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TOO many text and emails,several are duplicates all sent at same time very annoying and a waste of my time. one email there were duplicates sent at the same time. the thank you was sent when within two blocks of renting very unnecessary and could cause an accident

FLOYD B. on

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Straps broke when I picked it up. Didn’t notice until too late. Had to trade trailer. Then I paid cash and gave 75 dollars for deposit. When I dropped off trailer after done had to battle with u haul to get it back. Waited an hour for it

Heather M. on

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We had a difficult situation with this transaction. The truck had a bug infestation, we turned it in roughly an hour into having the truck and got a new truck, however we were not given a full refund because of "travel/mileage" that was put on the truck, which was less than 10 miles and for the insurance. It was very frustrating, and honestly we should have been refunded the FULL amount and not a portion, due to the hassle of getting the truck and needing to return it. I'm not very happy, and I will more than likely not use this location again.

Wanda N. on

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Move the pick up and drop off area. Very inconvenient.

ANGEL H. on

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The lady at the front desk was sweet as could be and explained everything very clearly. Upon move in, everything went fine. My code worked to get into the gate and the building was nice and cool.