Customer Reviews for Mr Stor It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mr Stor It

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pam B. on

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Maintenance on truck. Loud and vibrated. Might be missing catalytic converter. The rental gentleman was informative and kind. The truck did meet our short-term objective.

David S. on

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Give Andy a pay raise. He was very professional and a good man. Very accommodating and explained it all clearly. We will go back again.

Major R. on

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Customer did not leave a comment.

Karin M. on

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Andy was extremely helpful and made the Uhaul rental process a breeze. I will definitely be using this location service's again & highly recommend.

TYRONE L. on

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no improvent nessasary,and the gentalman andy was extremely helpful, professional, and very polite.

richard O. on

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David B. on

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David F. on

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Service was great. Thank you.

Kurt T. on

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Checking in was a long and arduous process. When I reserved it I was sent four emails - each with instructions...one email included a tutorial video explaining how to check in online - this is not a simple process...I had to take multiple photos, etc. I was also advised (after I got started) not to use the app as it has issues. The attendant at the facility got snippy with me when I told her the check in process shouldn't take 30 minutes

Gretchen C. on

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Order a hand dolly, that was not included, but still charged for it... also air conditioner did not work

Lacey K. on

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Mobile check in is terrible. The site does not give good directions. Its very ambiguous. Ended up having to do a live chat just to get it right. And this was with a real person standing in front of me. Please go back to signing a piece of paper. I can guarantee I won't rent from uhaul again as long as I have to use the app for mobile check in.

Antonio V. on

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There was a hick-up earlier, but they were able to resolve it and help me very quickly.

Carol S. on

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Lois O. on

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Tell the front desk lady not to be rude, and to actually know what the fuel situation in each truck is.

John K. on

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Louise A. on

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The lady working the uhaul in Mr Stor It was very pleasant and knowledgeable. It was all ready with what I ordered in it. Very nicely done!!! I will always rent my vans from here!!!

Ione O. on

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The service and equipment and price was totally awesome! My phone could not open the attachments for the receipt for payment. So, for me, an improvement would be a written receipt (old fashion) at the time of return.

Kevin F. on

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$20 turned into $70, no information was given regarding fuel and that i would be charged if returned with less gas than the van initially had. Renting the van at Home Depot would be a cheaper option from now on.

Lashanda C. on

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Cathy S. on

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Thomas E. on

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Ashleigh T. on

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Ronald R. on

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At this point I don't have any suggestions for improvement. I am very pleased with the service and the van I rented. Keep up the good work!

jay F. on

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Keep up the good work

Linda B. on

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DAVID H. on

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william D. on

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women was very helpful, very good experience

Robert H. on

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Great! The owner was very friendly and attentive to detail. She made sure the van was in excellent condition.

jennifer E. on

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Friendly, prompt service. Van was very clean inside and the A/C worked very well.

Christopher N. on

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Customer did not leave a comment.

Phillis G. on

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My overall experience at this location was a fast,easy and pleasant. The customer service representative Tracy was very nice and thorough. She made the process hassle free and simple. The vehicle/Van was in excellent condition. Will definitely refer others and use them again for my future projects and moves. Thanks

Shawn C. on

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Great job and service

Eric H. on

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The nine foot van was perfect for my job. The vehicle was immaculate, handled well, and was reasonable as far as costs were concerned.

James C. on

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All good

RANDY M. on

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Customer did not leave a comment.

Robert S. on

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Excellent in every way.

linda W. on

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Cindy H. on

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the van was wrecked and was told it just had one scratch on it, lucky for me I checked it or it would have been blamed on me. The glass was cracked and had a scrape from begining to end of the van

MARGARET M. on

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Tracy, the customer service person, was extremely helpful and friendly.

Robert P. on

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Friendly customer service. Rented equipment performed as expected. Good experience

Fran K. on

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Excellent service. Convenient location. Thank you!

Sara G. on

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Not a thing. Great service. I reserved via website and picked up within hour.

LAWRENCE D. on

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Nothing I can think of - it was a great experience!

MARY H. on

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MARY H. on

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TAMMI B. on

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No changes necessary. The service I received was outstanding! It was last minute and I will definitely use this service again. I'm an interior designer and needed it to move furniture. I will always contact Barbara for future rentals. Thank you!

THOMAS K. on

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I couldn't ask for a more helpful person at Uhaul, thanks.