Customer Reviews for Mr Storage Midland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mr Storage Midland

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LORI L. on

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Only place we use! Beat customer service ever!!!

louise A. on

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John was very very helpful. Very concerned with customer satisfaction

Patricia P. on

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I have rented from here several times in the past and have always been pleased. This time I did clmobile pickup. I also needed an appliance dolly and there was not one in the truck. Since location was closed I was stuck without a dolly. This caused me to have to run additional miles on the truck to go borrow one from a friend. The truck was not in good mechanical order and if i hadn't been just running local i wouldnt have even taken it. After check in it was said that I 2ould be contacted about the missing dolly as I paid for it, but I haven't heard from anyone. Normally I get great service from both Uhaul and Mr. Storage so a little dismayed that I haven't heard back.

SHEILA S. on

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This office was closed so it was a simple drop-off

Emily C. on

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Location was moved last minute about 45 mins away.

William R. on

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Customer did not leave a comment.

AL C. on

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keep photos of drivers license available to owners at facilitys dont have to waste time re getting DLicense pics and info over and over

Valerie P. on

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Nothing great people to do business with

Jessica B. on

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Customer did not leave a comment.

Sharon H. on

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I would highly recommend if you're reserving to pick up on Sat that you understand the full pickup process. Meaning that you will be going thru the pick up and return via your cellphone and the account you have set up. When your phone ask if you allow or block your location when you're on there site make sure you select "allow". I selected block and it took 45 minutes on two different calls to get the right person that could assist with providing us with the combination of the pickup/drop off to retrieve the keys to the truck. Otherwise no issues.

James Eric R. on

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We rented online the day before.We were at the gate at 9am when it shows the company opens on Saturdays in Midland, just to find out it's really not open on Saturdays and we had to wait 45 minutes to find someone to give us a code to get in to the lot. If you are going to do online rental, the code should be sent back to the customer immediately. Also the price is higher than I had calculated it would be. I will not use Midland again. Will go back to Oakboro.

david R. on

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Customer did not leave a comment.

Ron G. on

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I was not able to use the car dolly on my 2005 BMW Z4 because the tire wheels were too deep and would have seriously damaged my front air dam if I had loaded the car onto the dolly. The dolly did appear to be very well made.

clint A. on

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Provide a discount when people run into certain situations like mine that are out of my control where someone has to keep the truck longer than expected between houses and the truck sat parked for 98% of the time. Just not fair to get charged what I did for using the truck 4 hours out of 17 days. I did rate everything as excellent because I do not want this to reflect on the person that did their best to help me out. I will find a different solution next time.

Salome H. on

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Great experience thank you!

WENDY P. on

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Very well maintained and private no need to worry about your belongs this facility is off road a bit. Friendly staff and 24hr. Access. Will def rent again in future

Tiffany P. on

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Tiffany P. on

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Tracy C. on

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The gentleman that works the desk there was great both of the times we dropped a truck off there. Very inviting and friendly! I would definitely recommend this location to anyone.

Tiffany P. on

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Donna K. on

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John is the very best!

Tiffany P. on

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Customer service is exceptional - John is always very helpful! Rentals are always clean and ready for pick up on time.

Tracy C. on

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Nona H. on

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John was BEYOND AMAZING!!! After the customer service that I received over the phone; John CALLED ME BACK and was able to put my mind at ease! In honesty, he should run the company with his professionalism, outstanding customer service, and his expertise on the company’s policy and products.

Sonya T. on

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Kirby B. on

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Jessica G. on

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Very easy/painless process. Super friendly and great customer service!

James C. on

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Tiffany P. on

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Service is GREAT! Very courteous and helpful with all of my rentals!

Kathleen K. on

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Office personnel worked with us in order to pick up after hours.

Steven B. on

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The young man that runs the facility is knowledgeable and easy to work with. He does a great job.

Michael S. on

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Your over the phone customer experience is abysmal. 35 min waits for a 2 second conversation is ridiculous. You have lost a customer because of it.

RON H. on

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Burton C. on

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John couldn’t have been more pleasant and helpful, great experience. Thanks JOHN

Diane M. on

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CHRYSTAL B. on

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Best customer experience I've ever had!! Thank you John!!

Dana P. on

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John was exceptionally helpful and worked after hours to assure we had everything we needed. The outstanding friendly service is greatly appreciated. This was our second experience renting trucks at this location. Both times we were pleased with the service. John makes this process easy and accommodates the costumer’s schedule even if he has to work late to do so. I highly recommend Mr. Storage to anyone who asks.

Larry N. on

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Uhaul wanted me to pickup 35miles from where I could pickup 5 miles from our house, then when in IL they wanted us to take trailer 30 miles from my house again, when nearer one was 8 miles from my house, when we picked up, after paper work, hooked up to my pickup, and door would not close. Then he hooked us up to another one , and did not change the number of trailer, never checked lights, got on road ,right lights do not work, burned out light bulbs, first and last time for u haul, very poor in there office, and on computer, was very bad, poor management all the way around.

Timothy A. on

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The dealer - Mr. Storage - was great, extremely helpful and informative. The location was very convenient and the rental priceless than I thought it would be. I would recommend Mr. Storage without hesitation. Renting from him was quick and easy, at a very reasonable cost.

serge S. on

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Awesome customer service.

Tara W. on

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Service was great! Thank you so much for being so helpful and kind considering it is such a stressful time for us!

Ryan S. on

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Using a U Haul made our move so much easier! We got everything in one trip.

JIMMY B. on

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Friendly excellent service. Best in Metro Charlotte

Todd B. on

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Keep up the great service you provided me.

billy C. on

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I would recomend a U-Haul sign to acompany the Mr Storage ,I drove past it and had do a u turn.It's not a deal breaker,it's just me.

Loretta S. on

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Nothing, it was an excellent visit. John was great! Thank you!

paul S. on

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Carlos D. on

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A dumster por costumers trash.

Brian H. on

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Nothing, John was a pleasure to work with!!!! Very satisfied with everything.

Ricardo W. on

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My customer service experience was excellent. Thank you to my new friends in Midland who went out his way to help me out. I really appreciate all of your efforts!

BRYAN M. on

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Angela B. on

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James M. on

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Robert O. on

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John did an ex excellent job

amy C. on

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Barry S. on

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richard I. on

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JEROEN S. on

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MARIA D. on

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JEROEN S. on

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TIM F. on

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Great customer service and a pleasure to work with.

Amber S. on

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John's customer service was phenomenal!! He was incredibly friendly and helpful. He even helped us find a local place to eat. We were originally scheduled to pick-up in another location but the friendliness during our transaction more than made up for an unexpected drive. Great experience at this location!!

randy N. on

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very please..specially with the gentleman who leased me the truk ..JOHN

DAVIS K. on

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Staff was awesome!!!

Dean L. on

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John was friendly and helpful. The truck was clean and in good condition.

Carla S. on

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Mr. Tom was very professional and nice. He displayed excellent customer service. He ensured that the size truck that we needed was available. He thoroughly explained the guidelines. I will rent from him again and refer him to others.

TINA D. on

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I have used UHaul several times and this was the best experience I've had thus far. The customer service at the Midland location was top notch. No hiccups what so ever. I will definitely use and recommend this location for a UHaul rental location.

Jennifer W. on

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jim S. on

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ALEX H. on

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Mr storage is always awesome. I needed an auto transport and they rented the last two out so they contacted a uhaul close by but the lady there was so rude i just said nevermind and would rather drive to another mr storage 30 mins away then deal with whoever that was i spoke with over the phone who never even told me her name. Mr Storage will continue to get my business in Midland and Concord. They are awesome.

David M. on

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Customer did not leave a comment.

Deborah R. on

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John was very helpful. He got us just what we needed. Hooked us up gave us some helpful hints with hauling and we were on our way. Definitely a good experience. Thank you, John.

Lorene T. on

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Absolutely and completely happy with John at Mr. Storage in Midland, NC

Leo C. on

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Customer did not leave a comment.

James P. on

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We called multiple times when trying to locate the store and no one ever answered. Also, the owner buys Uhaul boxes, but thrn sells them to customers via the business and will NOT let them return unused boxes. That totally sucks. The rep who helped us was great though.

Leo C. on

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open earlier

david G. on

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Took 5 min to check in. Did not waste my time.

CLAUDE O. on

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Be there during posted business hours.

Brianna H. on

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Customer did not leave a comment.

alan S. on

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EARL H. on

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Office person was really nice and had Great personality! Will recommend to all.

Charles S. on

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Outstanding service

ANDY C. on

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Hours of operation are useless. 2pm-6pm

mitchell H. on

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lita P. on

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Dropped never saw anyone

THOMAS D. on

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HOMER P. on

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Basil B. on

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STEVEN D. on

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Sandra and jon were very helpful.

HOMER P. on

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ANNA L. on

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Olivia P. on

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However, Quote was not clear. Told 134 and that it included mileage and everything but it didn't included tax so was really 160 plus an additional 32 for mileage and gas that I wasn't aware of. So that hurt my overall experience.

RONNIE T. on

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First we booked a truck for Oakboro and the day before rental, we were told there were no trucks. Then, the truck I book on line was a total of 69 dollars, this place charged us 99 and then added an extra 48 after we took it back early and full of gas. Very disappointed in the whole process.

TONY P. on

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We called in the morning to reserve a truck for 2:00pm. We had someone take us up there at 2:00 and no one was there. After waiting a few mins my husband went outside to see if anyone was around. There was a gentleman working on a car (this is also a used car dealership) and he said the lady had run to pick up a car and gave my husband her cell # to call her. My husband called twice with no reply. We were waiting in the office because it was hot outside. The gentleman came in to see what was happening and we told him we did not get an answer and he told us that we needed to leave and come back in 45 mins to an hour because it was not proper for us to be in the office without anyone in there. We told him that we had an appointment to pick up a truck at 2:00 and it was 2:15. He then called the ladies cell and she answered for him. She told him she would be another 10 mins and that we could wait in the office. 20 mins later her daughter came. She said her mother had broken down and she would help us, but that something was wrong with the computer system so she wasn't sure exactly how to do it. She called someone to walk her through it and we got everything settled. Then when we went to get the truck it was parked in a drive way between the building and a row of cars. There was a trailer parked along the sidewalk of the building. There was no place to turn around so we had to back the large box truck through the narrow drive while weaving around the trailer. It took a person on each side guiding and a lot of turning and pulling up, backing a little, turning and puling up again to finally get it out. It ended up being 3:00 pm before we were able to leave. The strange thing was that nobody seemed to be apologetic that this was happening. I got the impression that this was the normal routine. Also, the fact that a dog was tied with a leash to a yard swing where she couldn't get completely in the shade of the swing was a little disturbing. She had no water and it was hot. I wish that I had at least had a bottle of water with me. All of that being said there was one good thing about the experience. The lady has the cutest grandson. Watching him play while his mother helped us was adorable. He took the edge off of my frustration. The next time I need to rent a truck I will use another location.

KAREN C. on

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Donald J. on

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TIMOTHY H. on

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DEAN L. on

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Norman R. on

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BRENT T. on

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RAIFOIRD H. on

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