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Kit C
Customer Reviews for Ms Kittys Country Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A secure, u haul marked drop box should be available. No drop box for key. We went to the office and heard yelling and a child came out to tell us they were not open until noon and to just leave the key on the desk!
Sean KThis place was a disgrace to UHaul. No one was there to help, there were dogs roaming around, we could hear people in the building that appeared to be having a fight. Really awful experience.
Jennifer SMiss Kitty's inn was very nice and helpful
Angela DAfter driving across country, through every kind of weather imaginable, it was such a bonus to be greeted so kindly at Ms Kitty's.
Marcia GThis was not a professional environment or experience. I received a truck with a check engine light so had to make an emergency swap with the Durango location. She hardly ever answered the phone and was still in her jammies and slippers at noon when we arrived.
Jennifer AMs Kitty's is a place to visit! Loads of personality. In a world of corporate greed and trickery, Ms Kitty's is an honest step back in time to real customer experience.
David SThe facility was poorly maintained, appeared junky with very limited drive in access due to lack of snow removal.
Dan CGet there 2:00. PM!!! Still in her PJ’s. Drive was an off-road course through 2 feet of snow from days ago. I had to shovel out the trailer. And unload it by hand into another trailer 30’ away through the snow. If I wasn’t desperate I would never have paid to rent the uhaul. Not only did I pay I had to work to get it.
Dan MNothing
Sally NBut not a 24/7 drop change that and give me back my money.
Patricia FTook 4 hours to get the keys to the truck.
Anthony CIt would help to have some gravel and the ground leveled for the field where the trailers are being parked.
darrell sEasy rental experience, great customer service
Michael CU-Haul central needs better picture of actual equipment at actual locations
Philip AQuick and convenient
PATRICK PMs Kitty's is fine. Uhaul is HORRENDOUS to deal with. I rent trucks 4x a month for work and I have never had my truck available, hassle-free, no matter how far in advance I make my reservations or how many people confirm my rental. I have been told each and every time AT THE LAST MINUTE that my truck is not available. There are 4 rental locations in my area and I still can't count on a vehicle. The system is totally screwed up and unreliable. If I didn't desperately need these trucks for work, I would never ever use uhaul again.
suzanne SArrived at 9:00 a.m., the advertised opening time. On one was around and the whole entrance area looked like a pig sty. At 9:10 a.m., I finally called the 1-800 number and was told to go ahead and drop the trailer off. When I received my U-Haul receipt, a $20.00 "After Hours Service Fee" has been added. WHAT A RIP-OFF!!! This place needs to be shut down and the equipment transferred to a reputable dealer!!
Steven BGood experience all around. Friendly folks.
SCOTT MAll went well.
Virgil FNeed a lift on front of trailer. To heavy for people to lift tongue
Peter EThe young man was very inexperienced but intent on doing a good job Just needs experience
Robert DVery unprofessional Had to wake operator up she said she had a rough night!
Karl SI recommend Ms Kitty to all my friends and clients. Many have stayed at her motel and several have had her help finding just the right uHaul to rent and when they need help with scheduling the reservation to fit into their moving schedule, Kit gets it done! She is very helpful.
Sherry RWe discovered a broken brake lite wire which we replaced and a rubber chain securing strap that we had to take off of other equipment.
Ronald DVery convenient location. Staff was welcoming and helpful.
Larry JKit was extremely friendly and helpful when renting a trailer!
katheryne FAbsolutely nothing. Incredible service with a well maintained fleet.
Taylor PMy only issue was not being able to find the key. I opened the lockbox as instructed and no key was placed in it. I tried to go to the office but no one was present. I did find it on the passenger seat after checking the truck cab. I was only delayed for a few moments, and they did make the truck, and key lockbox easy to access and find. They were friendly on the phone when I called to confirm.
Haley MThe computer equipment the dealership had was sub par at best. I ended up standing there trying to rent the trailer for an hour. I've rented u-haul before and it takes like 15/20 minutes, I almost just left frustrated.
Christopher RCredit card payment system at location was cumbersome
Eileen CSocial distancing and masks
Philip BHave equiptment checked in correctly, confirm clean and contents. Facilitate customers hooking up and dropping off. Maintain the dirt lot. Leave room to hookup to trailors. Hire professional staff, be professional.
Jason MGreat customer service! They always make it smooth.
Sandra HGreat Customer Service. Would highly recommend.
michael pI really appreciate the help in returning my uhaul truck to this location. I was supposed to return it to a different location, but found this one much closer to me and open on Sunday. It was a relief to get the truck turned in so quickly.
Georgian WThe guy that answered the door was less then helpful. But the gal that came out was very friendly and extremely helpful.
Dan MKit is welcoming and friendly! She did inform us that we drove all the way with the wrong trailer tires, which obviously isn’t our fault, but I’m glad she noticed and made note of it so it can be corrected! That kind of attention to detail is commendable! She also welcomed us to town, gave us some tips on local spots to check out, and some gardening advice! We also really appreciated the way she had the trailers parked. It made pulling ours in to drop it off easy and safe!
Jennifer MKitty was kind and communicative. I was concerned that they would not be able to repair the broken strap on the auto transport. Did that mean the next customer would deal with the unsafe same short strap as I had to deal with?
Katie MGood Service Very Helpful
Ralph PWell done!
BILL BDriver's door wouldn't shut without slamming it four times and they were aware of it when they rented it to me, but didn't tell me. Told me it had a ramp, it didn't. After using it, I washed it, cleaned the cab, swept the floor and filled the tank until the pump wouldn't pump any more gas into it and they still charged me 7.50 for "fuel". When i left the truck, the fuel line was above full. I drove it 4 miles and put $10 gas in, and they still charged me.
Cindy SThis location was very confusing trying to figure out where to park/pick up my rental key. I completed the online check-in (due to Covid-19 precautions) but there wasn't a box to pick up my key; the online check instructed me to go to a key box. The woman that worked at the office seemed confused as to why I was there, even though it was during my scheduled appointment time. She also mentioned that key box wasn't on 24/7, but I thought that was the point in having the self check in? She was very nice, but things did not go very efficiently. Even with checking in online, it still took me a total of 30 minutes to obtain my key. Returning was quick and easy though. Given the circumstances of the current pandemic, I feel like that is why my experience was only average. But the location would benefit from more signage though.
Stephanie RThe guy working the office ambled out, looked in the trailer, told me where to park it, and left me to handle the return online. Basically zero service.
Doug MThe U-Haul website (I have a screen shot) said that this location was a 24 hour return. I saw the contract had a note to phone when we got into Durango, so I did. No answer. I went through the procedures to return the truck (after a long day) and started to search for a drop box. There was none. I phoned the return number and left a message. No answer. I phoned UHaul. I was on hold for 35 minutes. They figured out there was no drop box. We could not wait for the location to open in the morning to return as we had to be at the airport. They finally figured out there was no drop box on site. After an extended discussion, UHaul did send me an email that I was authorized to leave the key in the truck with one door unlocked. Make sure the details of the locations (24 hour access) is correct. I had a problem after the next to last step in the return. How about a priority for answering those calls or more people trained to deal with the issue.
Susan E