Customer Reviews for MTS Motors
(U-Haul Neighborhood Dealer)

23 reviews

1627 Hanover Ave   Allentown, PA 18109

(484) 929-2100

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(484) 929-2100

1627 Hanover Ave
Allentown, PA 18109

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff is very professional & friendly!!!!

Michele D. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Quick and amazing service. They let you know everything you need to know ahead of time and walk you through the process of seamlessly renting and returning a vehicle from them. Couldn't be happier.

john R. 
Rating:
3.0

couldn't use the email app to return equipment and by the time I was able to get through, I told the rep that I had returned it 2 hours before I was supposed to and I was charged $40 more than was originally quoted

Cindy M. 
Rating:
4.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Fantastic Staff

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
4.0

Customer did not leave a comment.

Melissa O. 
Rating:
2.0

I filled up the truck like it was when I took it and the company charged me for extra gas.

Renato P. 
Rating:
4.0

Great customer service

WILLIE H. 
Rating:
1.0

It was the worst ever experience. The van had mud all round and the driver side had mud on the seat and on the steering wheel on the passenger side there was old food a gallon of water. In the back was the worst; there were lots and lots of cigarettes buds a TV dirty clothes a lot of penny's a very bad smell. I took pictures and submit them to U-Haul and did a report. But I had to wait for the renting agent to come back from lunch 1 hour I waited for the agent and I showed him what he was renting me. I feel that I should not be charged for this but I did get charged and that was very wrong!!!!!

Miguel H. 
Rating:
5.0

Although the truck has seen many days I must say that Sterling made the process very easy and stress free. He is very professional, kind, knowledgeable and a great representative of this particular establishment. We would definitely do business with you again. Thanks Sterling!

Mariah S. 
Rating:
5.0

Easy to rent.

Sarah K. 
Rating:
5.0

The location was amazing. The app for pick up before the location opened left a lot to be desired. The process was cumbersome and confusing. You really need to work on you app. Nothing against the location though! The service I got there at drop off was fantastic!

Laura S. 
Rating:
5.0

I booked an appointment weeks ago at another location. I showed up and they couldn't find my reservation. I called the 800 number for U-Haul, and found another location that had a truck available. MTS was great, and Sterling was so accommodating.

MICHAEL W. 
Rating:
5.0

Another great experience with U Haul! A few weeks ago I rented from the U Haul off of Union Blvd in Bethlehem and the girl there was excellent! On New Years Eve I rented from MTS Motors on N. 16th in Allentown and once again I had a great experience! Sterling was efficient, had us on our way to and from pick up and drop off and he was extremely pleasant! I definitely recommend MTS in Allentown! You'll have a great experience so go see Sterling for your next move! Thanks Sterling! Happy New Year to Everyone!

Melanie S. 
Rating:
2.0

First of all, dealing with that app was awful! I needed 3 IDs, the lock box wouldn't open, and then when I took the truck back I had to deal with that sucky app again. It's easier to sneak in the US and get welfare than it is to rent a u-haul!

Shannon S. 
Rating:
1.0

I was double charged

Matheus C. 
Rating:
3.0

They didn't have the cargo van that I reserved. Also I got stuck then taking a box truck which was .20cents more a mile and then also on top of that they didn't put the utility dolley in that I reserved. Besides that the service was good and the truck was clean. But I was not given my 50$ for not having my reservation

Tiehesha M. 
Rating:
4.0

Customer did not leave a comment.

HUNG N. 
Rating:
5.0

Very friendly and made the move stress free.. will recommend

STEVEN R. 
Rating:
5.0

Was provided the best customer service from Sterling ( apologize if the spelling of his name is incorrect) but he truly went above and beyond for my recent rental experience. I won't go anywhere else, if I need any service again.

TATYANNA L. 
Rating:
5.0

Customer did not leave a comment.

ZIANA G. 
No reviews have been submitted for this location.

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