Although I changed my pick-up time, when I called the central office in Lafeyette, they assured me the location would be notified and equipment ready. When I got there, the equipment was not ready, the cab was dirty, and they did not have the Utility dolly that was part of my reservation. I prepaid for my order and still have not gotten the refund on the Utility dolly. This was not a good pick-up experience at all.Albert W.
Mudea Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jason N.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Tyler S.
Staff was friendly and helpful. But the U-hual smelled like cigarettes and was very dirty.Susana V.
The uhaul hand bug in it and cardboard left behind . I have to go to the family dollar down the road to buy item to clean it out . They would t answer the phone for me to report it to them . I was a on a intense time schedule so I had to take it as is. I will never pick up front there again !Taihja J.
This location provided excellent service and we appreciated it very much!Janelle H.
Customer did not leave a comment.ALEXIS A.
Customer did not leave a comment.CHRISTOPHER W.
Charged me for insurance without askingJennifer A.
Staff was super helpfulMichael C.
KEEP UP THE GOOD JOB!!!!LASHUNDA B.
Customer did not leave a comment.Mark D.
Mr. Clyde is so helpful! Extremely nice and patiently assisted us with the need in getting a flat fixed.Jamie A.
Customer did not leave a comment.tim N.
Customer did not leave a comment.Alysia D.
Customer did not leave a comment.Serge R.
The Gentleman that assisted me was professional and very helpful!Jose P.
My salesman was very kindChris C.
Equipment was faulty at pick-up. After 1.5 hours, I called roadside assistance to meet at my house instead of the rental site.Jasmine V.
Bad part of town - felt unsafe. My requested location was denied and moved to this location.Chad S.
Customer did not leave a comment.lionel W.
Very friendly and professional.jerold L.
Customer did not leave a comment.Shenelle S.
The place is poorly run. It was not open during business hours and we didn't receive part of the equipment we paid for. Go to another location if you can!!!Patrick D.
Customer did not leave a comment.Andy S.
Customer did not leave a comment.Craig M.
Customer service is about making the experience easy for the customer. Everything was great but I drop the trailer off at a location 20 minutes away when a Uhaul place was less then a mile down the street. The close one wasn't expecting drop offs. I would suggest letting customers drop them off and Uhaul Hire Drivers to move equipment within the company. I hated I had to drive 20 minutes after driving and unpacking.leetric W.
Representative Clyde was very professional and caring.William W.
Clyde was exceptionally helpful in the process. First class. Would definitely use this location again.Les H.
Customer did not leave a comment.Michelle T.
Owners are very polite.laswanake R.
Keep giving the "down home" courteous treatment. Everything went extremely well. No further recommendations.Mary T.
Clyde was extremely helpful. When my car couldn't make the trailer lights work, he changed a fuse for me and when that didn't work, he agreed to come back after hours so I could pick up the trailer when I had resolved my electrical problem. He really cared about helping me!!diann W.
Customer did not leave a comment.ANGEL W.
Customer did not leave a comment.KAYOSHI G.
Customer did not leave a comment.Stephanie P.
Clyde is a gem! Very awesome, caring man.Faith M.
Clyde was a good dude!Thomas W.
Customer did not leave a comment.Rhonda A.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Kathryn F.
We did not go inside of the location, just dropped the uhaul off and put the keys in a drop box. We spoke to personnel over the phone and they were helpful.Brian S.
The staff was very helpful and courteous! I will definitely use this location for future use.Gary T.
The mirror on the driver side was off track and they couldn't repair it. They should make sure all component are properly working.Marlon H.
Customer did not leave a comment.Craig C.
Friendly, and great customer serviceChandra T.
Customer did not leave a comment.kristie G.
Customer did not leave a comment.Brittany N.
Customer did not leave a comment.Erica S.
Very efficient and polite service men.Mike B.
Customer did not leave a comment.SHERRI N.
Customer did not leave a comment.dianne R.
Cab was not very clean and bed had some leftover trash. After hours check-in was more than I was told, which was drop off keys in the box. I did not know that I had to take a photo of the odometer so I dropped the keys in the box before had. However I did overestimate my mileage so it should be covered.Kerry M.
Customer did not leave a comment.Lawrence D.
Started on fri a rep messed up my scheduling, I feel as tho I should be credited in some kind of way for the inconvenience.TRAY J.
Customer did not leave a comment.Laurie L.
The truck killed 4 times while on the road. The location pick up was not on site when arrived for pick up and took forever to get in touch with / come.Keyonna M.
Truck was dirty bout outside and inside. Smell like smoke and had ashes in the ashtray. Horrible U-Haul services I received never again.John B.
Customer did not leave a comment.Micah P.
Customer did not leave a comment.Luz B.
I had a reservation for pickup at 10:00. No one was there to assist until after 10:30. I was the first customer to arrive. I was served second. The owner was apologetic and worked quickly to get us out of the door, but myself and the people served before we were on schedules that we were no longer able to keep. The drop off went seamlessly. I believe this morning was a rarity, but it still left a bad impression on me.Gavin B.
Customer did not leave a comment.Lashan B.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.MELISSA D.
The staff was friendly and very efficient. The trailer was clean, in excellent condition, and ready for pickup..Charles D.
Nice people. Great service.Wayne A.
They were unprofessional and don't inform u on the charges they apply .. they also tried to scam me out of an whole extra day Nd charge me fees to add up to an 200 dollar rental for only a hour Nd literally no gas burned or miles added ...johnny H.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Cheryl S.
Were very nice and pleasant to deal with!Alex A.
Customer did not leave a comment.Vershell T.
Seedy neighborhood...just a drop off location with lockbox on a SundayTheron F.
Truck was not clean when I picked it up. Additionally, the truck was running rough when I left. The Check Engine light came on (and stayed on) when I was only 20 miles down the road. Fortunately I made it to my destination.Michael C.
Customer did not leave a comment.Ryan H.
I've used UHAUL before and NEVER had an issue until now... this is the 1st time I used a UHAUL truck and it was in horrible condition. It was not clean when I picked it up ( Inside or out) It ran badly, the engine was noisy like a tractor.. a few times I thought it would stop on me. it was very embarrassing - I was very disappointed that UHAUL would keep such a vehicle in service. As stated before, in the past I've never encountered issues like this before when renting from your company. Hope this helps!Linda H.
Customer did not leave a comment.Venus A.
The location is horrible. It's combined with an unprofessional car dealership and lacks cleanliness. It's very difficult to determine it's a UHAUL location. I'd prefer to never use this location again.Tamiara W.
Customer did not leave a comment.umut M.
Thx youstacy H.
Customer did not leave a comment.Brettanesha G.
Customer did not leave a comment.Walter M.
Customer did not leave a comment.gerry P.
Customer did not leave a comment.Conchitta C.
Customer did not leave a comment.Paula J.
Customer did not leave a comment.Kendra R.
Customer did not leave a comment.ian G.
There isn't anything to improve on everything went perfect. Staff was friendly and courteous. I reccomend u haul because of the fair and affordable prices!!!Lacey C.
Customer did not leave a comment.ian G.
Bad customer service and play for moneyLakia H.
Customer did not leave a comment.Dek T.
Customer did not leave a comment.Beulah T.
Customer did not leave a comment.Kelsey C.
Customer did not leave a comment.kowanda G.
Customer did not leave a comment.Tiffany D.
Quick. Easy. Efficient. And Fast Service. Even had a follow up call. I was surprised. Great job Mudeia!!monque L.
Customer did not leave a comment.dongsheng Z.
At pick up there were 3 other parties that had been waiting. Manager said entire Uhaul computer system was down so couldn't print contracts so couldn't take truck. Told us he'd call us. We left and called 800#. They were not aware of any issues. Returned to lot and guy was just hanging out. Said system back up. He'd taken care of everyone else but he had not called us to let us know. Told him 800# didn't know of any system issues and he said â€œthey didn't know what they were talking aboutâ€Brian T.
It took 2.5 hours of waiting at this location to get the truck. The order was not processed the night before for 8:00 am lockbox pickup as promised. The store clerk did not arrive until 9:30 am and then it took another hour for him to process the order.Katie Z.