Make sure the trucks are in working condition. The door would not close after it was opened because the cable on the passenger side had come off of the coil and was caught.
Lucas P
Customer Reviews for Muffler Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck and requested additional equipment was all ready as ordered. The check in was easy and efficient.
Ed EThe ratchet strap ratchets on this unit are old and have never seen a drop of lube in their 100-year corroded life. They're incredibly difficult to ratchet. I've used ratchet straps all my life, so it isn't me.
Gary SI had an issue with the link sent to me from U-Haul, I could not get it to open to use it at the drop site. Besides that everything was great.
Robert EIt was a wonderful experience, from the representative on the phone, to the person who completed the paperwork of the dealership.
Murray BThe van smelled slightly of dog. Maybe deodorize between. The key lockboxes were hard to find.
Teresa DSuper-easy to use your website and this location!
Martha WI still haven’t received my refund of $69
Niklas MThey promised the trailer I requested and came through exactly as promised
john pThere should be a brief session with a person familiar with the vehicle acquainting the renter with the knobs and controls.
Donald GScot not sure if there was a second T forgive me. Scot made things exceptionally fast and friendly for pick up and drop off. The van was easier to handle than I expected. Fast and frienly customer service for sure.
Terra MThe service was great. The customer service beyond what I expected
NICHOLE ON/A
Lauryn CVery friendly staff and excellent service!
Mathilda RI experienced Professional, courteous and fast service.
tim sEverything went well here.
Lara MVery satisfied
Richard NVery friendly
Richard MNeed better labeling for where the drop box is located from the parking lot
William hThe drop off process was smooth and hassle free. They even offered to help un-hitch the trailer, which I really appreciated.
Shawn VIt was very easy to obtain the vehicle from this location. The vehicle itself was very clean. It made an obscene amount of noise each time we first started driving the vehicle down the road, but that could just be that I'm not used to driving a large van. All in all, it made our move much simpler than it would have been without this service. We will definitely use UHaul anytime we need to move large items in the future!
Susan DI would have liked an hourly rate over a day one.
Jamie LThe equipment was well maintained BUT not clean, there was crumbs, trash, a receipt from the last driver, someone’s old bag and even a vape pen in the vehicle when I got it.
Juan RNo improvements required. But to note. My husband is over road truck driver so pre-inspection showed 1 tire with questionable wear. He brought it to the attention of Muffler Bros and the gentleman came out to check, agreed and changed it without question.
Stephen PI was charged for a full day rental, even though we had it for 6 of the 12hours we were supposed too. So instead of $19.95 I got charged $89.99 for a 1 day rental. We didn't even use the uhaul but for 6 hours. We got charged almost triple. Never ever again. I will recommend penske. At least they don't steal your money.
Christopher GNot enough parking
scott gThere wasn't an actual side cabinet for online key pickup, so I felt a bit like I was cutting in line. But otherwise it was great and I will never rent a van from Penske/home Depot again
John SMy reservation was given to someone else.
Danny GAbsolutely everything about this location is terrible. Uhaul needs to retrain and reprimand all of the muffler brothers uhaul representatives. My first truck was full of trash garbage and empty vapes. this was disgusting. I also got a truck that didn't even come with ramps when i told the rep i was transporting a motorcycle. They also charged me 113$ before i ever saw the truck and then told me to go check out the truck alone. i found all the garbage brought it back inside and didn't even receive an apology for the absolute terrible service. I then had to return my first truck because it did not have ramps, and the rep charged me another 10$ even though it was his fault i had the wrong truck in the first place. after all of this upon returning the truck in the morning i was notified i went over the mileage and didn't fill the gas enough. I have picture proof this is absolutely NOT true and i do not appreciate grown men lying about me and trying to charge me more for their mistakes. I will never use this location again and will publicly shame and boycott this location at any and all costs. If you are a customer reading this GO TO SHAMROCK STORAGE, they are twice the location muffler brothers will ever be and the reps actually understand their job and they show you the truck and follow protocol. This is my second report/ complaint of the muffler brothers location and i want a call from a uhaul higher up immediately. this was unacceptable and i refuse to allow someone else to be treated the way i was by this terrible location.
Peyton DThey did not have the proper truck I needed at the Holland location so they sent me out of my way to BG. Then proceeded to give me the wrong pick up address for the truck. Had to wait 5-10 minutes for the truck because they were in the back screwing around- no other customers in the store. Picked it up and was not clean at all, had less than 3/4 of a tank when the paper said it had 3/4 a tank. Was all dented and not cleaned from prior use.
Natalie AWas given a U-Haul with a low air in the tire when asked if they will fill it I got told there's a gas station down the road. Then was told I returned with less gas then what there was in it.
Kalena KCharged me $11.50 for gas when the when it was a fraction closer to the line then when I got. I put gas back into the tank before dropping it off.
Justin MThe truck I rented had zero heat in the cabin, the trucks transmission was slipping causing it to accelerate through stop signs and red lights. When calling to report the issues I've gotten nothing but a hassle and called a liar to my face multiple times. Will NEVER use UHaul again. And unfortunately looking into having to charge back from my bank since I was not given a functional truck.
Jack HFloors in cab dirty. Steering and tires need work.
Jason GThe trailer rented was a 5 feet by 9 feet trailer, but only measured 51.8" wide. When renting, I thought it would be 60" wide, as that is 5 feet. The item I was moving was larger than 51.8" wide and so the trailer rental was unusable to me. Beware aware when renting to confirm the actual size of the trailer.
Mallory SVery good customer service. Rental was ready to go when I arrived.
Jeff NI requested 10 moving blankets. There were none. I had to use clothing as moving blankets. Alert customer sooner than pickup that you don't have something required for a move so they can plan accordingly.
Jillian HAwesome experience as always, thanks!!!
Jim AMake the key pick up boxes and drop off slot more visible. I found them, but brighter colors or additional signage would make it quicker to locate. Thanks!
Adam DMirror was loose and kept moving out of place, truck had a tire pressure issue. Doors wouldn’t close. Truck kept coming out of gear.
Shawn BThe truck was still unsafe. Headlights were not aligned anywhere close to reasonableness, wipers barely cleared window, truck body leaked significantly in rain, and truck needed an alignment as it shook significantly reaching 50 mph. It should be taken off the road.
Jay SNo fuss, renter was friendly, smooth ride. Would totally use them again
Thomas FHalf the furniture pads were wet.
Aaron BI was charged for equipment that was not even in the truck and I was quoted $85 and paid $85 but it charged my card $115. Not happy at all and will never use this service again.
Melanie BWas quick and painless
Christopher B