Used self-drop off with the UHaul phone app. It worked great and was helpful for a non-business hours return of the truck. Thanks!Jonathan E.
Customer Reviews for Mufflers West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment not available at original location or on the date confirmed....it screwed up my entire move completely. I wasn't offered any discount for the two day delay debacle.David W.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.GERALD M.
Customer did not leave a comment.NICHOLAS B.
Very helpful.fast servicemarcos G.
Everything was great! Convenient location and helpful staff!Jessica S.
Customer did not leave a comment.Michael N.
Chris was very helpful and friendly. Great service!Roberto C.
I picked my truck up on a bright and beautiful Saturday morning, the company was closed. When I got in the truck the fuel gauge was below "E". I had to drive straight to the nearest gas station (.2 miles ONLY)). Halfway to the gas station the truck runs out. I then walked, bought a gas can, got 1 gallon of gas in my overpriced small California compliant gas can, walked my happy ass back to the truck. I then drove back to the gas station like a wierdo to fill up. Called your customer service and the women that answered didnt give a shit, the attitude and lazy voice was a give away. I'm disappointed in u haul and I'll be sure to share my experience with the world. Bye Felicia...Christopher P.
The location was closed and they charge me extra $20 fee for dropping off â€œafter hoursâ€Tchaidor D.
Customer did not leave a comment.Nichole H.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.Bruce B.
My overall experience was extremely terrible. I made my reservation for a car hauler 42 days before moving from California to South Carolina. The DAY BEFORE PICKING UP trailer my location was changed and pick up time was changed from early morning 8am to 130pm which caused a whole delay in leaving California. After picking up trailer and reassured the trailer was in EXCELLENT working condition I discovered while going down a steep grade (with car on car hauler ) the brakes were not responding correctly to help slow me down. Actually after a few hard braking situations the brakes felt as if they went from not working to sticking or dragging while going up making my truck work twice as hard. I contacted customer service after hours and the only advice I got was, "you are welcome to stop at a service location near you so we can inspect trailer but you would need to off load any equipment as we can not be responsible for it." This is AFter I was already told that the trailer had been thoroughly inspected before I picked it up. From the Texas to Kentucky I didnt have any issues because there were no steep hills or mountains. Once I hit Tennessee I started having issues again with the brakes not engaging going down hills and sticking or dragging going uphill. Other issues with the trailer include ratchet straps mechanism to cinch down over tires were worn out and slipped severely. As if the trip wasnt bad enough, once arriving at my destination, I called the drop off location before I left my home to return trailer only to find out that specific location would not accept the trailer because they were full and directed me to drop off trailer over an hour away to a Savannah location. Dropping at this location was over an hour away in one direction. I hope the next customer will decide to find some other company that is more honest and more reliable. BECAUSE UHAUL IS NOT. For all my headaches and stress caused by uhaul I got 50 dollar credit and have a nice lifr.Matthew S.
windshield was dirty. the person who rented it adamant that i download a picture of license. i told him it said optional. it seemed he did not want to rent the truck since i didn't download the license. on the counter it said he could do it. he seemed inconvenienced and then charged me more than the web reserv of $144. and a few months ago i rented and paid $122 from Hemet to SAn Diego which is actually further than my trip todayJoanne S M.
Customer did not leave a comment.Harry C.
Customer did not leave a comment.Gerald M.
I returned the equipment after hours and found little to no information on the U-Haul Web Site regarding process instructions to return. I waited on hold the standard 20 minutes to speak with a representative to obtain instructions. That being said, Hillary A. was fantastic in describing the process and confirmed by e-mail when my photos were received. Hillary saved the day! Thanks!DEANE B.
Wonderful experience! I would recommend. Thank you:)Alicia B.
Customer did not leave a comment.Ian J.
A little far from home,, but great servicemargie A.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.Lorenzo A.
Would be great to drop off at the nearest location, not the farthest locationChristy D.
Operation needed a Customer Service Audit. U-Haul representatives not available to attend desk. Store opened during business hrs while dropping of rental. No customers in store. I was told by someone in store to Unhook Dolly and to put back â€œExactly where I found itâ€. I left store with out receipt. No inspection of dally leaving me vulnerable to acts of nature. Spent my Saturday morning on U-Haul Customers Service explaining my self why it is not acceptable to not get receipt during business hrs.MARTIN J.
Customer did not leave a comment.Kevin S.
Clean the steering wheelFRANK S.
The clerk ran our credit card and said it was declined. I gave him mine. We found out that he ran the 1st credit card twice, therefore, freezing the account. We are still waiting for our refund 2 weeks laterKolet P.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.cooki W.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.anna V.
Thank you for your service and excellent??lilyan J.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.nakail M.
Customer did not leave a comment.Rosa W.
Customer did not leave a comment.PAUL N.
Not a thing needs improvement. Great experience.Jeffrey S.
Great and easy. Will recommend this location.steven B.
Customer did not leave a comment.Florin D.
Customer did not leave a comment.bill B.
Just dropped truck at night. They were closed.Stacey T.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.SONGCHAE Y.
Very goodRene A.
Billing accuracy needs to improve. I received a receipt for $440.86, yet $557.02 has been debited from my account for the rental. A discrepancy of $116.16 is substantial.Adrian F.
Chris at Mufflers West in Temecula, CA was great to work with! Indirectly turned out to be a client of our business. He has purchased Popeye Energy drinks from the Matco truck that came through his shop. He helped with mounting the trailer to my truck and overall has great customer service. Thank you so very much! Warmest regards, Jeremy Todd CEO Popeye Energy GotPopeye.comJeremy D.
Customer did not leave a comment.KEN H.
Great staff response, even with evening drop off. Great facility!John H.
Customer did not leave a comment.Earl J.
Customer did not leave a comment.kenneth H.
Everything went very smoothly!David G.
Same as before, the trucks are not well maintained and they will eventuality cause an accident because they need to have the engines serviced. When i communicated the issues at the drop off location, he stated that he was aware of the issues with the truck throwing passengers into the dashboard due to the way the truck downshiftsWesley L.
Very nice personnel and helped me instantly.John G.
Customer did not leave a comment.Joy G.
No problems with the truck, it was just dirty. Previous renters had left food scraps, water bottles etc.phil B.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Guy B.
Customer did not leave a comment.Robert M.
lower pricesVERNON J.
Customer did not leave a comment.LONNIE S.
Customer did not leave a comment.diana C.
The personnel was very helpful and friendly and took good care of me quickly.BENJAMIN D.
Customer did not leave a comment.Julie q M.
The owner Chris was awesome and very helpful. I would definitely recommend to a friend. There have been other locations that I refuse to use for lack of customer service, but this one is great.David D.
Have better customer serviceARIEL R.
Remove all items of trash in truck.WAYNE O.
The ABS Light came on the dash board 300 miles into my 1600 plus mile driveGERALD W.
Customer did not leave a comment.CRUZ C.
The staff was very helpful and the overall experience was excellent.William P.
Customer did not leave a comment.TERRY V.
Customer did not leave a comment.JERRY S.
Make sure you do the all through and check the equipment better.BRENDA W.
even though this is a small shop that does other work, they did a fabulous job. thanks!ANTHONY N.
Customer did not leave a comment.Kathie G.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.STEPHANIE S.
Customer did not leave a comment.STEPHANIE S.
Customer did not leave a comment.DAN M.
Not a Uhaul dealer. Could not return unused items.JOE P.
the guy who helped me did not know how to hook up the trailer so I had to do it my self. One of the safety chains looked like it had been dragged down the road. the wire that connects to my truck was only 5 inches long which required me to purchase an extension.CHARLES M.
Best Service !!!Young L.
Customer did not leave a comment.ARTHUR E.
Customer did not leave a comment.KATHLEEN C.
Typed in zip code and this is the location that popped up as closest. It was not the nearest one but the location had great customer service.Carl M.