Customer Reviews for Murphy Heavy Duty LLC
(U-Haul Neighborhood Dealer)

226 reviews

3269 US Hwy 90 E   Defuniak Springs, FL 32433

(850) 307-5664

Hours

  • Mon–Fri
    7 am–4 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(850) 307-5664

3269 US Hwy 90 E
Defuniak Springs, FL 32433

Services at this Location:

Hours

  • Mon–Fri
    7 am–4 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dawn W. 
Rating:
5.0

It was grate they just keep doing what they are doing.

Eddie C. 
Rating:
3.0

Fuck Uhaul as a company you suck.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

PHIL N. 
Rating:
4.0

It was hard to call in with out a long waiting time

Raymond R. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Kathrine D. 
Rating:
2.0

The 7 pin plug worked only for hazards.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY C D. 
Rating:
5.0

Truly , thankful for the employees that work there they are very help an treated me with the same Respect that I gave them ! Thanks Again

Waymond R. 
Rating:
4.0

Customer did not leave a comment.

steven G. 
Rating:
5.0

Very Satisfied with the rental.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Aloysious R. 
Rating:
5.0

Very organized and easy to maneuver a truck or trailer on the property. Customer service was great & I was back on my way quickly.

Tara C. 
Rating:
2.0

The truck was out of balance have mechanical problems.

William B. 
Rating:
5.0

Everyone and everything was great, I was able to get what I needed right away Thank you

Theresa V. 
Rating:
5.0

Inside of windows could be a lot cleaner.

gregory E. 
Rating:
5.0

Joey is always a great help every time I have rented. He always has what you need and is quick and courteous.

ERIC S. 
Rating:
3.0

They did a grate job in helping me do my drop off.

Eddie C. 
Rating:
4.0

Customer did not leave a comment.

Harvey J. 
Rating:
4.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

NOEL M. 
Rating:
5.0

You guys are awesome!

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

shawn H. 
Rating:
5.0

Customer did not leave a comment.

Luz R. 
Rating:
5.0

Nothing I like what they are doing. The even gave me a ride home!

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Professional and Friendly

Robb P. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

GUS P. 
Rating:
5.0

old trailer should be retired from service

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

DARRYL W. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

CLARA S. 
Rating:
1.0

First of all my rental location got changed and i wasnt even informed. I didnt even use the truck it was shaking, would not drive past 30 mph..i was scared to drive it . the back wasnt even closed. The truck was dirty. I've rented from Uhaul plenty of times and never had this bizarre experience. It was a whole day wasted and waa supposed to be issued a refund and i still got charged . I will be calling corporate again for the 4th time since yesterday until I get this resolved . Will not be paying for it.

Denise T. 
Rating:
3.0

Did not show me anything about the truck.

Sonda M. 
Rating:
1.0

I was charged an additional fee after telling them I was not returning the car dolly. I was never told just charged this is completely unacceptable and yet I can do nothing

Heather H. 
Rating:
4.0

No problems at this location just didn't have a place to put the truck and trailer.

Alec S. 
Rating:
5.0

Both of the gentleman was fast , courteous, an very Informative about the uhaul an , they ensured that the uhaul was not only ready, but their attitude was Verrrrrrrrry Grate. Thanks Waymond' Roulhac

Waymond R. 
Rating:
4.0

The only issue was that it seemed to be just as far for me to go to this dealer as it would have to travel to Crestview, Florida to drop off on my way home.

James G. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

THis was not supposed to be my return location but I got a call from the Regional Manager 2 days before the return and was told that I had to take the truck to a different location. The new location was more than 6 miles further away. That was a problem because I was going to be finishing the unload and taking the truck back by myself. I would then walk back to the original location to my personal truck.I told the regional manager that changing the location presented real difficulties and his response was that they were giving me plenty of notice and that I had to sort this out. I was not impressed with this very poor customer service approach. Very disappointed in this interaction.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Kristian M. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
3.0

We were charged for a dolly that we never received. I called uhaul for a refund and told they'd take care of it. It should of been 43.00 refund but was only refunded 7.49 and tried to call again but the wait time was ridiculous after getting transferred 2x.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ricky W. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

They are super and helped me hook up trailer!!!!!

CINDY L. 
Rating:
4.0

Customer did not leave a comment.

RANDY P. 
Rating:
5.0

Excellent service. Thank you for making a stressful time less stressful. I highly recommend getting a uhaul from this shop to anyone in need.

ASHLEY H. 
Rating:
5.0

Every thing worked good Good friendly service. Easy return

Mike L. 
Rating:
5.0

Tjanks

CLAYTON T. 
Rating:
5.0

Why did Uhaul take my reservation for a 6x12 covered trailer at this location when they did not have it? I had to rent a 6x12 open trailer instead…..not a good customer experience. The guy at this location apologized for the problem and gave me a $5 discount on the open trailer. I was very happy with the service of this location……very friendly and helpful.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

DARRELL F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
3.0

The over all cost of the U-Haul is to expensive.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

JACE C. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LOUIS V. 
Rating:
3.0

We spend a lot of gas, because the transmission it's not working properly, before we rent a haul truck we make a long distance and we don't spend to much on gas , and the air conditioner it's not working properly too!

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

Stan H. 
Rating:
5.0

Great service, lots of rentals available.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Mell S. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE B. 
Rating:
1.0

I dropped off my uhaul trailer in Birmingham Alabama. I got a storage unit and unloaded the trailer and drop it off with the attendee in at the Uptown Uhaul center. Not in Florida. I am now being charged for another trip to Florida and also a 5 day late fee. I will be disputing these charges.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

DENISE R. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Service was excellent.

CLYDE C. 
Rating:
5.0

Guys were a big help getting me hooked up properly!!

GEORGE S. 
Rating:
5.0

Not much to improve They were excellent customer service and willing to help and available.

CARLA M. 
Rating:
5.0

This U Haul location is a good place to rent. Second time renting at this location, and they are very helpful. They get you on your way. They are an asset to the U Haul brand.

DONALD R. 
Rating:
5.0

Very Friendly and knowledgeable individuals

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

AMIE C. 
Rating:
5.0

Customer did not leave a comment.

Marcia B. 
Rating:
5.0

The attendant was great were good people

JOSEPH M. 
Rating:
5.0

Very polite and friendly for our return.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
5.0

Great customer service!!

LAKEISHA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

U haul personnel was extremely helpful

HECTOR A. 
Rating:
5.0

Joey is amazing. So helpful and professional. Great location and the team there is the best!

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

MELVIN H. 
Rating:
5.0

Remove the Cobbs from turn in list they were rude and didn't want to take trailer

Sondra R. 
Rating:
5.0

Friendly and helpful!

MARCEL W. 
Rating:
5.0

Joey was great. Took care of installing a new 2" ball on my hitch and hooking up and checking the trailer before I pulled out. Great 👍 customer service!

Candace R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Nothing from my experience. Joey was extremely helpful and professional as they come.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Super!

MARCEL W. 
Rating:
4.0

Customer did not leave a comment.

Carolyn J. 
Rating:
4.0

drop off location was good, have used them before. I am very upset I was charged 30.00 dollars for drop off that I was not told about up front. I was told drop off at any U haul location, called as instructed since they were not open and yet see 29.95 on my cc without approval. I'll use budget next time

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DANNY L. 
Rating:
5.0

Murphy HD is a clean and well-run local business. They have a good inventory of U-Haul units and I always use them for my local rental needs.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

The trailer rentals would be better if the trailers had a tongue lift jack to lift the tongue up. It was very difficult to hitch and de-hitch the trailer.

John T. 
Rating:
5.0

Associate exceptional

Thomas K. 
No reviews have been submitted for this location.

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