Customer Reviews for Muy Grande

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Muy Grande

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fernando P.
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Thx

Herb P.
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Customer did not leave a comment.

Alfred H.
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Some signage stating the return process. This was a third party site so there wasn't a clear process for returning like there is at a full U-Haul site. This will help future customers.

juan V.
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It was a bad experience dropping the equipment, I only drove that far because I was given a discount. If I should've known how the personnel was, I would've drop it in Laredo. The lady in charge doesn't go on the weekend, the clerks at the store didn't knew what to do. I waited 45min to drop the equipment and that's because I called U-Haul myself to asked how I could drop in that location. Like I mentioned worst service I have received from U-Haul.

Courtney M.
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Customer did not leave a comment.

Jordan M.
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Customer did not leave a comment.

HERBY R.
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Customer did not leave a comment.

IRMA G.
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Customer did not leave a comment.

John A.
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Customer did not leave a comment.

juan S.
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None,

Rogelio S.
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Customer did not leave a comment.

john A.
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Customer did not leave a comment.

kenneth F.
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easy on and off at a great price made for a great day

Greg C.
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All was great!

timothy D.
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I had to give the clerk behind counter the rental contract, she told me there was no one there to inspect the rental trailer on Sunday's

Irene B.
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Employee was not sure what to do when I went to return the uhaul. I did leave the key then followed up with another employee. A few days later I received a call asking what I did with the key. I let the lady know I left it with one of the workers. She said she would call and ask him about it.

Mike K.
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Great customer service.

David Z.
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Convenient location.

GERARDO G.
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Keep your great service the way it is !!!!

Paul C.
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Customer did not leave a comment.

FRED G.
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Good experience again with the folks at Muy Grande. Thanks! FG

DavidDavid B.
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Customer did not leave a comment.

FRED G.
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Kenneth Sharber was extremely helpful, and made things easy. Thanks, Fred

Juanita R.
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Thank you service its great

MICHAEL V.
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No communication between u haul and this establishment. Two days later I received a call from u haul staff asking if I had dropped off the vehicle.

RANDALL J.
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Customer did not leave a comment.

Joanna C.
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Customer did not leave a comment.

George G.
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Erica R.
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DEBRA W.
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Nothing. The owner was fantastic!!

BRENDA B.
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Customer did not leave a comment.

ROBERT S.
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Balance the tires

Lisa W.
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Not many choices in that area, but easy to get to and drop off the trailer

Lucas M.
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I reserved a trailer 2 weeks in advance. One the morning of my pickuo, the *only * person who knew how to deal with u haul rentals was out of town. It took me over an hour to pick up my trailer through phone customer service. I was told to try another location 35 miles away multiple times before I got a manager on the phone to handle the transaction. I was then charged an extra day for my rental after turning it in on time. This was my worst rental experience after having rented many trailers from uhaul in the past.

Marivel A.
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Customer did not leave a comment.

James V.
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Turned in uhaul with the same amount of fuel I picked it up with and got charged.

MYRA F.
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Customer did not leave a comment.

anita D.
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The girl did not give me a receipt that i had brought it back . i ask her to sign my receipt . i forgot the dolly at home so had to take it to them , they did not know i had not brought it!

Wence R.
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I had a great experience and will recommend uhaul to others..

MIGUEL V.
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Very friendly and helpful folks. Made me feel very comfortable. This was my first time to ever rent equipment from UHaul. Great job Muy Grande, the store was an attraction itself, lots to look at.

BISHARI S.
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My pick up time was 8am no one could help me until 9am and when he arrrived I still had to wait another 30 min for him to do somwthing else before helping me. He was nice but service was terrible.

JOHN W.
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nothing I can think of

mark C.
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Customer did not leave a comment.

TEX C.
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The owner of Muy Grande was excellent ... big help

Paula R.
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Was very upset that I cancelled my materials and I still got them sent out even though I had canceled them. They got my money and I would like a refund .

joe P.
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Customer did not leave a comment.

JAKE H.
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Customer did not leave a comment.

Pete C.
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Customer did not leave a comment.

jeffrey C.
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Customer did not leave a comment.

ROSS W.
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Customer did not leave a comment.

VALERIE T.
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Customer did not leave a comment.

BRENDA A.
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Customer did not leave a comment.

ROSS W.
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Customer did not leave a comment.

JUSTINE M.
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Customer did not leave a comment.

DINAH F.
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Customer did not leave a comment.

HECTOR G.
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Customer did not leave a comment.

CHARLES O.
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Customer did not leave a comment.

ROBERTO JOSEPH D.
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THEY HELP TOO

roberto joseph D.
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Customer did not leave a comment.

RUTHIE L.
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Customer did not leave a comment.

DANIEL C.
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Deodorize trucks that have been smoked in. Have someone at the dropoff location during the posted business hours.

CHARLES S.
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Customer did not leave a comment.

Horatio Y.
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Customer did not leave a comment.

MICHAEL L.
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Customer did not leave a comment.

ADRIAN O.
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I'm sorry that I didn't return it on the day it was suppose to had a lot too move thanks uhaul

VERONICA C.
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bigger then the 5by 8 in ur lotsi0. I wanted a 8x10...

FRED G.
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Customer did not leave a comment.

FRED G.
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Customer did not leave a comment.

LEON H.
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Customer did not leave a comment.

OSCAR G.
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Customer did not leave a comment.

Scott A.
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I had to wait an hour for the only person to do the uhaul paperwork to get back from lunch and internet says 8am - 5pm. And I had an appointment with this person. Also, on the trailers, I wish you could update them. Better tie downs. Those little wooden rails won't accept regular type strapping hooks. You can only use string. Also, I got the $7 handtrucks and the lady at Tx charged me for the $10 ones. I selected $10 on my reservation because I didn't know there were $7 handtrucks. The $10 were too big.

JONATHAN W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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