Customer Reviews for Mystik Gas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mystik Gas

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mariana J.
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Customer did not leave a comment.

Scott C.
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Employees were very nice and helpful.

Edward H.
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Friendly and efficient staff. Always good.

JUAN O.
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Customer did not leave a comment.

Gerald S.
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Customer did not leave a comment.

CHARLENEL M.
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I WAS RIP OFF..... WILL NEVER EVER GO BACK TO THIS LOCATION NOR WILL I EVER RECOMMEND ANYONE NOT EVEN TO GET GAS AND I WILL POST THIS LOCATION AND MY STORY ON EVERY SOCIAL MEDIA FOR THE NEXT 12 MONTHS #THEFT #BOOTLEG #HORRIBLE CUSTOMER SERVICE 🤬🤬🤬🤬

GARYANTONIO L.
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This location cancelled my reservation and rented the equipment to another customer because I did not pick it up at the reserved rental time. If I have a 24hr reservation, how can it be cancelled without a call to confirm. Then the clerk was of no help in trying to fulfill the rental without the district office becoming involved.

Suzanne R.
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Customer did not leave a comment.

CATHERINEMARY M.
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I had it set up for 6am pickup and they never put the items I was renting in the truck and the key in the box. It forced me to miss my slot to get loaded up and I had to rent for a second day and travel a lot farther than planned. I am still waiting for the $50 credit.

Rosa C.
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Horrible. Asked me to clean the van when it was filthy when I received it.

ROBERTANTHONY F.
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Everything went smoothly. Equipment was clean Truck was comfortable to ride in. Will definitely use again..

MARSHALL L.
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Customer did not leave a comment.

Kevin B.
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Customer did not leave a comment.

JOSEPHRENE P.
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Customer did not leave a comment.

fernando A.
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Customer did not leave a comment.

THOMASE S.
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Staff was so helpful and professional. Always try to use this location

Michael K.
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Customer did not leave a comment.

Herberth E.
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Customer did not leave a comment.

Javier C.
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Truck was dirt inside. Needed bad wheel alignment or front end work. Truck over heated on me twice. I called uhaul and was on hold forever. Truck cooled off I made it to my destination but over heated again on way back to return truck. I explained this to the agent when I returned it. Don't think it was worth the 500 plus I payed just to get stuck

Tina P.
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I never could get a receipt for my bill And it went up in price but I wasn't showed any paperwork yi see why I had to pay more. Very unprofessional,

Justin M.
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Be upfront about pricing - somehow it went from $0.19/miles to $0.69/mile

Dougals M.
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Very nice experience. The tow dolly was ready when I walked in for pick up. Owner even helped me dropping off dolly too.

nayda B.
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I would never do business with this company again. I had to drive two hours to get my truck. Changed my location and truck last minute.

Moses R.
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the owner and operator was very rude and unprofessional. His employee was very courteous and professional.

PETERJOSEPH V.
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Great location, open late and parking area to leave your car.

JOHN C.
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Customer services was not pleasant. Pickup was time consuming, as he stopped to assist me to help someone else with lotto. Upon drop off the new clerk started inspecting my truck while I was pumping gas and had some personal belongings in the back. He continue to make comments and demands, while I haven't even Relinquish custody of the truck and/or finish pumping gas. Overall the experience was not good and not satisfactory customer service.

GREGORY W.
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Customer did not leave a comment.

Larry F.
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Customer did not leave a comment.

Robert B.
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both attendants were kind and helpful.

Kaylie S.
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Extremely rude guy, yelled at me when trying to explain. Pick up location was superior in service and cleanliness.

Alan R.
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add more trucks - I did not need a 20' truck, I needed a 10' truck

PAUL A.
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Customer did not leave a comment.

Muhammad I.
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She refused to help when I ask her while she demonded extra money if I want help to hookup the trailer

Alan F.
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Customer did not leave a comment.

william E.
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everything was fine.

Gomes I.
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No improvements needed. Our experience was excellent in every way.

PAULMICHAEL A.
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The equipment was available at the correct time, in good condition. The attendant was pleasant, and knowledgeable, the check in and check out procedure was quick. .

JENNIFERANN B.
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Worker could improve attitude towards women. If working with customer don't stop to ring people up. Clean store and truck. Don't tell me it's my job to bring sanitizer to clean truck. Don't add services without consent. You are free to call me to discuss problems that occurred. Åš

John S.
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Customer did not leave a comment.

Alexander K.
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Customer did not leave a comment.

Ryan G.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

DEREKT H.
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Customer did not leave a comment.

John E.
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Customer did not leave a comment.

SEAN P.
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It took 20 minutes to sign the truck out. Everything I did online to reserve it was for naught. Had to reinput my address and phone number, rescan my license... I chose no insurance (my car policy covers the rental vehicle and the property damage portion covers any damage to the box of the truck) when I got home I realized they added insurance. When I returned the truck it took almost 20 minutes again (mostly while they undid the insurance upgrade) Both attendants were very nice and hospitable, but seemed to be overburdened with the needs of the gas station and cigarette buyers.

Christian P.
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Don't cheat customers.

Rebecca B.
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Customer did not leave a comment.

Jose A M.
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Lost 3 hours of my move because the location didn't activate the 24 hr pickup so I could not pick up at 7 as planned. Had to wait for the counter person to arrive at 9:20... just a bad system.

ASHLEYF B.
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Customer did not leave a comment.

THEODORE T.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

elizabeth O.
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Customer did not leave a comment.

Samantha A.
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Customer did not leave a comment.

Christopher J.
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The check engine light was on in the truck (last time I rented from there different truck same deal) . The back of the truck smelled like gasoline. In the cab was a used face mask, and it smelled terrible. I used a bunch of Lysol wipes to wipe down the seats, dash and floor. The cab smelled like smoke. I told the guy when I dropped it off. He said maybe there was a leaf blower in the back to explain the gas smell.

Christopher Z.
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Pick-up order was not available at reservation time. I called and spoke to a representative who directed me to a pick up at another location multiple miles away. When I got to that location, I was told the vehicle had not been staged and I could not do my mobile pick-up. Went back to the original location when they opened and was told they did not have any vehicles available.

Roger A.
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Customer did not leave a comment.

Steven H.
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Could not find the cell phone charger in van.

Elizabeth M.
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Umaar was very efficient and courteous. When I stated I was there to pick up a vehicle, he greeted me by name. He was professional and responsive. The rental process with him was very quick and pleasant. He is the reason I would rent from uhaul at this location again.

Andres S.
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Customer did not leave a comment.

Heather F.
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Customer did not leave a comment.

Steven Z.
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I'm still waiting for a receipt. I still have no idea what the final bill was. When will I get a receipt? It's already been a week ...

PAUL J.
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Customer did not leave a comment.

Richard G.
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Customer did not leave a comment.

Christopher C.
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Personnel were helpful and expedited my checkout. Very convenient.

Jason M.
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Customer did not leave a comment.

Jacek R.
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Customer did not leave a comment.

Robyn S.
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Customer did not leave a comment.

Rob B.
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I saw and spoke to nobody. I did everything myself. This was not the convenient drop off location that I requested but apparently had no choice in where I brought the truck back. I will never use U-Haul again. It was a terrible experience caused by technology that doesn't work and human incompetence. I would pay double and drive twice as far to rent from another company.

Harry G.
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Check in and Check out were quick and uneventful. Ever thing went nice and smooth and the attendant was very pleasant and helpful.

GIDEON T.
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The guy told me he didn't have space for it but there was plenty of space I stayed until he excepted my U-Haul. Terrible service

Pascal M.
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Customer did not leave a comment.

Matthew P.
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The u-haul representative was very knowledgeable and helpful.

SURY P.
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Friendly customer service. Hassle free drop-off and signing off with confirmation on everything being as expected to be.

Anastasiya L.
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Customer did not leave a comment.

Max C.
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Hello, Understandably, these are difficult times and I'm happy the U-Haul office was open for business. However, and if I had to nitpick, be ready, i.e. have the equipment and accessories ready for pick up (it wasn't). Don't close earlier than the hours listed on the website. Have designated parking for the U-Haul customer (not the general auto-body garage). Take Covid measures seriously - vehicle should be cleaned regularly and employees should wear masks. Thank you.

Zachary F.
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The guy running the place was not very nice considering what's going on in the world, he made me move the truck and items in it myself. He didn't issue me a refund for the boxes I brought back. He also didn't even give me a receipt and couldn't seem to find my reservation at all. It was an unpleasant experience.

william R.
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Customer did not leave a comment.

Joseph R.
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Customer did not leave a comment.

Ethan M.
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I signed up to do the mobile-pick up at this location and the mobile set-up did not work properly. Luckily, the gas station employee was really helpful and walked us through the process, however with COVID-19, I wish that the mobile pick up option had worked as it was supposed to. Disappointed with the mobile pick up experience, but grateful for the service provided in person by the location attendant.

Adam W.
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...

Zachary F.
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No problems with the drop off

James W.
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Customer did not leave a comment.

Dennis N.
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Two different workers from pickup and drop off first worker was nice asked if I wanted him to sweep out the truck I said no that's alright and went over everything well. The second worker when dropping off the vehicle tried charging me $25 to sweep out the box truck and also said the gas gauge was not correct when he clearly did not know how to read measurements and fractions of the gauge I would not use them just because of how unpleasant the second worker was. And clearly was trying to make a quick extra buck off of me.

Lorene H.
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Nothing. Everything was great. Omar was very helpful!

Brendan H.
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They did a great job accommodating my last min change to when I picked up the truck.

Elizabeth S.
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The women who helped me was very friendly and inviting

Joseph N.
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Customer did not leave a comment.

Susan H.
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The inside of the box was very dirty. Otherwise, the truck ran well and got the job done.

Shari S.
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Poor customer service and attitude

Lila J.
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your mileage policy should be reconsidered for the future but other than that It was a good experience.

Matthew K.
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Vehicle was not ready for automated pickup.

Kevin D.
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Customer did not leave a comment.

Hubert V.
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Great experience

Oneil G.
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the owner was extremely helpful and pleasant

Edward H.
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They do all they can. Good place.

Hector D.
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Customer did not leave a comment.

Yvonne H.
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Everything went very smooth. Thank you

Denise D.
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This is our third time renting from this location and it was as always a great experience. The agent helping us was wonderful- very polite, personable and efficient. The van was in great shape, nice and new. We will definitely be back if we ever need a moving van again.

JHON G.
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Fast courteous service. Interior of vehicle needed a cleaning. Dusty dash, cat hair on the seats. Otherwise in very good condition, well maintained.

Eric P.
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Truck was clean, ran well and stopped well. Headlights are horribly anemic. Needs windshield wipers replaced. Mirrors were mostly rusted in one position and were nearly impposible to adjust. Cargo floor needs paint.

No reviews have been submitted for this location.

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