The truck was not cleaned out well from the last occupant. It was sticky and contained ashes.
Chanin B
Customer Reviews for Mystik Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic experience!!!
Phyllis HI want to point out a big dissatisfaction when I arranged for returning the trailer. I called the UHaul number as instructed on the contract. The person answered the phone was so unprofessional. First, he told me to return the equipment to a location farther away. When I asked why can’t I return the equipment in my area, and not go all away agent is in another state. He almost cut me off and said “do you want to file a complaint I can transfer you to the customer service department. I said the location you want me to take the trailer to is in another State; there is one only a few miles from where I am, and is in town and in NY State. So he gave me another location, in the same county, but further away; and Hung Up on me before I could say anything. Isn’t this the after service corporate culture. Anyway I took the trailer to the local near me where I wanted to return it to. The local agent took the trailer. No hustle! So I give the local agents 4 stars. The company overall a One Star.
HENRY CSuch a smooth transaction with pleasant people. I have used this place in the past and continue to use this place. Recommended.
Paul DNo problem Quick return
Arnold YGood experience… had everything I needed… paid exactly what I expected to pay… thanks!
Edward VThe employee was rude on the phone. Kept hanging up. In person he wasn’t too friendly either. The truck was fine.
Laura CSwift, courteous service - an excellent rental experience
SCOTT DFeedback for U-Haul, not the location: I booked online for a 24/7 truck share and was instructed by U-Haul to download the app in order to access my truck from my mobile phone. When I arrived, I was not able to access the truck from my mobile and had to call U-Haul assistance for help. They informed me that the location did not have mobile access and that I had to wait until the location opened. Luckily, the location was open and was very helpful in getting my truck. U-Haul should not allow me to reserve a truck at a time outside of the location hours if that is what is needed to rent the truck. Again, the location was great. This is a U-Haul website/service concern that I fee should be addressed.
Kyle AEverything was fine. I would go back to them if I needed a truck. Very nice.
Bruce FZee was very helpful about providing an excellent U-Haul rental Experian from his location, a Valero gas station on State Route 22 in Brewster, NY. It’s very convenient to have the longer open hours of the gas station, which also allows for an easy fill-up at the end of your rental period. Thanks for the great service!
Jeff MLower prices on one way trucks.
Edward HWhen picking up the truck, I received a fuel alarm for 46 miles left until the truck ran out of gas. The front desk employee had informed me the tank was half full. I walked back inside with a picture of the tank a few minutes later and he marked the fuel line to be less than 1/8th of a tank full and had me sign it. Whenever I dropped the truck off it was nearly half of a tank full, or approximately 15 gallons more than when I picked it up. I was charged $28 extra for low fuel. Uhaul should technically owe me around $60 for leaving the tank in better condition than I picked it up. Instead, I am net $88 behind. I submitted a ticket with photo evidence of the pickup fuel amount, the form marked by the front desk employee in Brewster, and the dropoff fuel amount. Fortunately, I recorded all of this on video, if this needs to go to small claims court.
Brian GVery professional.
Kimberly KThank you for your service and support.
Pedro RThis location is perfect for my truck needs. Thanks
EDWARD HThe woman working when I arrived was supper helpful and made my checkin a breeze! Very accommodating and went above and beyond to assist me. When I returned the truck , the man working saw me drive in and came to assist me with the return without me even going inside. He too was very helpful. I made another reservation for later at this same location and am glad I did after this exceptional service. Not many places have much in the way of "service" these days. Wish I noted their names. But thanks again to them both.
HAROLD CEverything was great
Michael EGood staff. Everything is always great.
Edward Hi had an allergic reaction to the amount of ashes in the truck
paul gThis location made the drop off quick and easy.
Joseph GThis place is a gas station not a U-Haul center. They’re not professionals in this area, the prices are misleading, and was very disappointed in the overall experience.
Rudy GExcellent service!!!
lope cI’ve been renting from U-Haul for over 20 years and across over a dozen states. This location is by far the absolute best in every way! Open 7 days a week with early morning and late evening hours, rental models + supplies always available, and a convenient location. All team members are always polite, professional, and friendly. Dawn has always been a pleasure to work with, and I’ll keep referring people to this location only! 5 stars !
JOURDAN HVehicle was not there when I arrived even though I asked ahead of time to confirm it would be there.
Ervin RDawn has and always is a pleasure to work with. She is always friendly, knowledgeable, and professional. A true pleasure, and the reason why we have kept coming back and renting for years, as well as always telling our friends and family to go here. They’re open 7 days a week, and we can go before or after work with their great hours. And, there has never been a time that we can’t book any type of equipment regardless of what kind. So, selection is always available also.
JOURDAN HThe owner was not very nice…
NANCYD HGentleman who rented it out was super nice, van ran well and was well maintained. Highly recommend
John SThe radio was useless. No matter what my wife and I did we could not get any reception at all regardless of the area and different stations. This was both a.m. and FM. We had to use our phone to listen to music. We had a long trip and we were counting on the radio to listen for news, weather, and traffic. To do this we had to use our phone which we really did not want to do. Now I'm just
Fernando FI was completely overcharged and treated terribly by the manager. He overcharged me for the rental. He charged me for 2 days when I had it less than 24 hours and he didn't convert the mileage rate after 100 miles.
Jamie MNice people, windshield past dirty and no windshield wiper fluid
Jason HDawn was awesome and very helpful. Would return here for another uhaul any time.
Susan HVery helpful attendant. Would be nice if there was a poster explaining all the rates, fees and charges
Thomas Rcounter person was very helpful
Dennis HThe staff are always so friendly and very helpful. Dawn and Z are always on top of it all.
Alexander RLower your prices
Daniel IStaff was friendly and knowledgeable , equipment was clean and ready for use
Eugene MVery friendly and professional
Kaitlyn MENCLOSED DOUBLE AXLE 6X12 HAD NO TONGUE JACK TO RAISE OR LOWER TRAILER,VERY HEAVY TO BE DONE BY HAND,EVERYTHING ELSE WAS PERFECT
Alexander GThe trailer was locked and the attendant had to go to a hardware store to buy bolt cutters. ( very courteous and helpful), but meant a 15 minute delay. There was laundry detergent spilled in the back and there was no broom to sweep it out.(10 minute delay) Who checked this trailer in??
Oliver SI would recommend only because it's local and you get what you need.
Christine MThe place where I picked up was not very friendly.
Paola MVery freindly and helpful staff . Thank you
Paul PNothing. Everything went very smoothly.
Stephen Nplace i finally picked up is always great. However your customer service on phone from corporate uhaul is terrible. your rep called me up the night before the move to tell me my truck was not available and gave me another location. when i asked for info about the location she told me to call myself when i insisted she find out she put me to a superviser who nastily told me to call myself and then hung up on me while i was talking very unprofessional your coorprate customer service is i need of training I am considering going somewhere else next time. the only thing thaat might change that . your mystic.brewster location,where they are always great
ANTHONY RGreat Service In person and on phone.
Anthony KGreat people and a easy process. Will certainly recommend them to others
Paul DOriginally getting trailer from pawling ny the guy never showed up the place was still closed at 10:45 am after calling uhaul was sent to Brewster where I picked up the trailer all of this put me hours behind for my car pick up.I’m not happy with uhaul
Fred SThe service was great but the truck started making a loud horn noise for fifteen minutes while driving which was unnerving and scary. I thought I was going to die. I even called I haul roadside bc I didn’t understand why that sound was going on and why it wouldn’t go off.
maya lThe man Zee that works there was very helpful and kind
perry aThe app, while designed very well, failed to function properly when picking up the truck despite a strong LTE signal.
Christopher CThe attendant was very rude, threw the keys on the counter for me to pick up, then threw my receipt on the counter in the end. Very very poor location and I will never ever go back there. Mystik Valero is disgusting.
Taulant ZHad to do everything myself. No help from staff. Way out of the way, not convenient.
Thomas T