Customer Reviews for N Ferrara Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of N Ferrara Inc

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Ryan C. on

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Customer did not leave a comment.

Steven W. on

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U haul is horrible to deal with.

Jeffrey S. on

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Cool to see the machine shop!

Frederick K. on

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The store was not open even though he knew I was coming. Then I believe the mileage was also wrong. My wife drives behind me with our car on trip. We went 95 miles. Not over the allotment given at all Rude and inconsiderate since he should have been there for me. I had to wait for 15 mins for his arrival. I suggest you find another place to use. This one get bad marks

Alan A. on

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Brad K. on

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An industrial type building, no signage, nobody there. We called the number on our paperwork and a rude guy answered the phone and just said leave the keys in the unsecure mailbox. We had to call u haul and return it online, but were in an area of poor service. The entire thing was sketchy.

Jazmyn P. on

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Because it was scheduled to be picked up play early in the morning, why no one would really be around, the location was extremely unsafe. Also did not like that it was left unlocked with the keys in the visor.

ABDELLAH B. on

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Great customer services clean ?? fast reserve.

Victoria C. on

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Customer did not leave a comment.

Gaby R. on

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Just what you did for me excellent service people very nice nice and helpful

Brian S. on

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Rebecca M. on

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First of all I had to call them twice and they talked to me like I was stupid for trying to get directions because there is no signage or indication anywhere that they are a uhaul center. I had tried to call to confirm the day before and the person i spoke to acted like I was weird for doing so when got a text telling me to in the first place. This guy has absolutely no idea how his point of sale system works. I had a time crunch with all this so I prepaid and set up everything online, I don’t understand how this still took an hour to fill out all the paperwork. There was a point whereI was instructing him on how to put a payment in! It was ridiculous and I had to walk through a machine shop to get to a grubby office in a building with no heat just to talk this guy through his own computer system. THEN he ended up doing it wrong and charged me for insurance I didn’t want or ask for when I booked rental, but somehow took the appliance dolly off. Then took me to the truck and said he had to take it back because it’s not on the contract. I nearly flipped. I had been very calm and cool this whole time and that was it. I demanded it since I needed it and because I basically already paid for it with the insurance I didn’t want. He finally agreed and wrote a note on my paperwork. I also asked about allotted mileage and he told me that since I’m dropping it off elsewhere that I had unlimited mileage, this turned out to be false because when I dropped it off in Pawtucket I was informed I was due another $50 for going over! I’m NEVER using that location again and they should be revoked if their uhaul status. This guys was rude, had no idea what he was doing, and it’s a miracle I ever found him in the first place.

William Z. on

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Customer did not leave a comment.