Customer did not leave a comment.
Alvin G
Customer Reviews for NSA Hide Away Storage Zephyrhills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I completed drop off during after-hours. Dropbox was visible and location was convenient.
Trellanee MMaybe a Garbage can near the facility. Thank you.
Gilberto RMiss Tammy at this location has one of the sweetest most helpful above, and beyond persons that I’ve met at any Uhaul facility, she’s an asset to you she brings you business she’s extremely welcoming…. Best customer service ever.
Jose SA personal walk around the truck to make sure all was in good working order would have been nice. The truck itself was a dream to drive. I drove it for 1745 miles and it was a comfortable ride.
William BKeep it up.
Janet HI can't say enough good things about my expense with Hide a Way storage. We had to get a bigger truck that we thought plus we kept it longer. One phone call and I got the truck longer. Thanks so much for helping me with all my need.
Debra MTad Pricy
Morris RNeed clean Windows
Roberto SIt was easy processing and the staff was very helpful and professional
HADIER AThis location has the best front office team. Quick, efficient and friendly.
ROBERT WHave live people on site when trucks are dropped off. Dropping off the key is a joke, no one knows when it’s dropped off. So how would U-Haul know?
Samuel VI think everything was fine
Penny CThe pick-up went smoothly. However, for some reason, there was a lot of confusion with my drop-off. I followed the instructions given by the agent upon pick-up and left the key inside of the dropbox, but another agent called indicating I didn't drop the truck off, the next morning. That causes anxiety due to I have no control over the Dropbox. Luckily, they found the truck at the location I was told to bring it.
Desheun HThe app is horrible and pain. You need to fix it. Wasted so much time and it didn’t work. Went inside and they got me taken care of right away. Super helpful
JUSTIN BI wouldn't do anything, exceptional service
Luis HThe lady who helped me was incredibly nice and professional. I say keep it up !!! place was clean and well maintained as well as the truck.
Danilo GThe vehicle was not clean inside, it had pre existing damage to the vehicle!! POOR!!
Erik BGreat attitude and customer Service!
EDWARD AWindows where terrible not clean glove box had spillage in it not clean
Joe PWas given unit with 5/8 tanks. Guy says just under full. I say just over after. Turn unit in. Charged $50 to “fill tank” back to 5/8 with is what unit was returned with. Unpleasant surprise to move and need to work on getting $50 back just for returning unit that same as I received it.
Michael ABefore I start this was a trip from Florida to NH. They didn't explain that the truck needed to be back by a certain time and not by the time the place closed on that day so we were charged an extra day. The windshield was very dirty. The windshield wipers didn't work very good and made a lot of noise. The driver side door didn't close tight and all you could hear was the wind all the way. The truck leaked inside the back of it and a lot of our boxes got wet.
Rodney TGood
Carmen PCalled to let her know we would be late turning truck in she changed drop off time to 10:30 then charged me 57.00 for a full days rental we left it with 1/2 tank of gas 1/4 more than was asked to didn't get a refund for that she did not tell me she was charging my card did not ask permission to charge my card for it I have always used U-haul but won't ever again
Anna GThe lady working the desk was pleasant and professional.
YNOEL LA fantastic experience all the way around. The gal that helped me was super friendly and helpful, I really appreciate it! I'll rent there again should I ever need anything.
Todd STruck was filthy inside the cab had someone's lunch still inside and salsa spilled on the floor and some random pills in a bag just sitting there. Gross and dangerous.
Robert wI rented a appliance hand truck for one day. I couldn’t find how much the rental was per day on your website. The only cost I could find was if I wanted to buy it. I would add this info into your website.
Michael MThis location was not the original location for my reservation. It was changed the day before my move to this location which was further way. I passed by a total of 4 locations which were closer than this one in route to pick up the truck. I was left with no options or NY compensation for the added milage caused by your trucks service schedule. In addition the app checking was terrible ND did not work until following multiple checking attempts. The return process never worked in the app. I had to call customer service after 30 minutes of struggling to return the vehicle and they checked it in on their end. Fix the process please.
Antone MI could not believe that they charged me for a full day truck rental for being ONE hour late! If I had known that was going to happen - I would have kept the truck for the day's rental they charged me for. Absolutely ridiculous!
Paul BGreat experience. Very helpful. Easy pick up
Lydia MMake sure your equipment is clean and safe. Steering was dangerously off. Front wheel alignment or something else must be off. Someone can get into a bad accident. The cab had no effort whatsoever of being cleaned out. Smh
DANIELLE Sthe sales representative in the front was extremely rude & not customer friendly. will never try this location again.
Jerica WThe manager was fantastic, friendly and efficient. It was a pleasure picking up my rental at this location.
Ramon CDirty equipment, pre pick up pictures not updated, new charges with no explanation. Do not recommend
David CThe A/C still not working but intermittently. A few months in a row. However Lou is very pleasant and helpful as the manager is is a real easy person to deal with.
Wesley CTammy was very nice. She is quick and everything went well. In and out in no time. I would recommend this company to anyone who is looking for a UHaul.
Alicia HMy add on requests of pads and furniture dolly were not in the truck, not a good experience when you need those items for your moving day.
Caio CIt was after hours but someone pulled up as we were leaving. Didn't know they were a uhaul employee as we started to pull away I heard him say "well fuck off". As far as I'm concerned Florida has some of the worst customer service and I have used uhaul several times in Wisconsin with absolutely the best customer service. No comparison. We had actually accidentally went to the wrong uhaul first less then 3 blocks away and a woman came out and went off about how they didn't take one ways and she was finished working at six and we needed to take it elsewhere. She could've approached politely and professionaly but instead chose to come with an attitude. Not good Florida. Very disappointed.
Tina RThe truck needs to be better cared for. The cabin was filthy. And the alignment is off it kept pulling to the left. Other than that it was an ok rental.
Evelyn NGood location and friendly efficient people.
WILLIAM FThey make if very easy for me !
Serena TOnly complaint is air conditioning did not cool us.
Timothy JNothing
Karen SThe lady who reserved us was exceptionally nice. I will drive out of my way to use this u haul location because of her. Kindness goes a long way!
Robin SThank you so much.
Grant BThe rollup door got stuck and I could not get it back down….
Ruth FPiece of trash truck. Failing brakes,no a/c, etc etc. Uhaul should be ashamed.
Alberto S