Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Even helped clean up a trailer light connector issue. Just can’t say enough about excellent customer service.
Alan Riniker
Rating:
5.0
Customer did not leave a comment.
Michael Plathe
Rating:
5.0
Great customer service. Thank you
Benjamin Tweedy
Rating:
5.0
Customer did not leave a comment.
Rebecca Harden
Rating:
3.0
Customer did not leave a comment.
Paul Smith
Rating:
5.0
Easy pickup and dropoff.
Karen Jaras
Rating:
5.0
Customer did not leave a comment.
Helen Clark
Rating:
5.0
Very friendly and very helpful.
William Williams
Rating:
5.0
Prompt courteous service.
Gary VandeVoorde
Rating:
4.0
Customer did not leave a comment.
Robert Hewlett
Rating:
5.0
Customer did not leave a comment.
Nicholas Stutzman
Rating:
5.0
Customer did not leave a comment.
Hugh Teale
Rating:
5.0
Customer did not leave a comment.
Matthew Mangels
Rating:
5.0
Customer did not leave a comment.
Vincent Morrissey
Rating:
3.0
I feel you guys should throughly explain all charges and expectorations. I specifically asked about mile and fuel charges and was told there were no extra charges. Now you are trying to send me a $500 bill.
Jesse Driver
Rating:
4.0
Customer did not leave a comment.
Raymond Osbon
Rating:
5.0
Customer did not leave a comment.
Jim Longo
Rating:
5.0
Customer did not leave a comment.
John Rowen
Rating:
5.0
Nothing - great to work with
Ramona Dillinger
Rating:
5.0
Excellent customer service!
Rick Tafoya
Rating:
5.0
Customer did not leave a comment.
Debbra Hanson
Rating:
5.0
very easy to get to, staff was very friendly. great service. thank you very much .
John Johnson
Rating:
5.0
Customer did not leave a comment.
Gary Meyer
Rating:
5.0
Customer did not leave a comment.
Gary Bauer
Rating:
5.0
Nothing. Employee was very nice and helpful
JASON DEFORD
Rating:
5.0
Customer did not leave a comment.
David Hemberger
Rating:
5.0
Customer did not leave a comment.
Gary Janssen
Rating:
5.0
Customer did not leave a comment.
Gary Janssen
Rating:
5.0
Finding a trailer was ridiculous! We had to drive two hours away just find the size we needed. The dispatcher was rude and snotty. She sent us to a store in West Des Moines that was supposedly to have one but when we got there they didn't so we literally took a two hour trip for nothing very dissatisfied with uhaul in general.
Mark Clubb
Rating:
5.0
Customer did not leave a comment.
Gary Janssen
Rating:
5.0
Customer did not leave a comment.
NATE HIELEMAN
Rating:
5.0
Customer did not leave a comment.
Gregory Sweeney
Rating:
5.0
Customer did not leave a comment.
Gary Janssen
Rating:
5.0
Very friendly
Jimmy Ferris
Rating:
4.0
Not change pickup location for a 3 week old reservation and be totally rude to a customer when they call in for help
Jason Fritcher
Rating:
3.0
The truck and tow dolly looked good when I picked them up but 3 hours into my drive the tow dolly broke down and has to be replaced in Moline, IL. The break down causes damage to the car being towed so I will be reporting an incident.
Everything worked great with the truck.
Bob Crosby
Rating:
4.0
Didn’t have the dolly requested.
Dustin Petersen
Rating:
4.0
Customer did not leave a comment.
Jill Devoogd
Rating:
3.0
Customer did not leave a comment.
Leonard Fogle
Rating:
4.0
Clint was helpful in obtaining a trailer in size I was looking for. Friendly & helpful.
Kimberly Lex
Rating:
3.0
Customer did not leave a comment.
Dale Kletke
Rating:
5.0
Everything went fine, got us hooked up ok and ready to make our trip. The gentleman was friendly and very helpful. So appreciate it.
Roberta Woodall
Rating:
3.0
Is there a way to start a new rewards program for repeat customers? I feel there should be some sort of discount for loyal customers.
STEFAN PUGH
Rating:
4.0
Customer did not leave a comment.
David Reil
Rating:
5.0
Customer did not leave a comment.
LAURA Larkin
Rating:
5.0
Customer did not leave a comment.
Gary Davidson
Rating:
5.0
Customer did not leave a comment.
Elwood Foreman
Rating:
5.0
Customer did not leave a comment.
Jody Welsh
Rating:
5.0
Our first choice where we could get a 10 ft truck (and we did reserve it) in Waukee IA did not show up after giving him 20 min heads up phone call like instructed. Place was creepy and no one around so had to go to Adel site. Had to get a larger truck than desired due to time constraints and they didnt have what we needed (10 ft) and knew that per phone call. For the Waukee guy not responding, we were unhappy with the situation. Adel was nice though and we got out of there quickly to get on with the out of state move. Would not recommend the Waukee site.
julie norlin
Rating:
5.0
Customer did not leave a comment.
Matthew Beadle
Rating:
4.0
Customer did not leave a comment.
Michael Tigges
Rating:
5.0
Customer did not leave a comment.
Christopher Wilson
Rating:
3.0
The place was closed and I had to drop it off and check out on line which was pretty simple and convenient. I didn't like that it cost me $20 but I would have know that if I had read all the fine print in the contract.
Courtney Allen
Rating:
5.0
Great experience. Plan to use again when needed.
Mike Teigland
Rating:
5.0
Customer did not leave a comment.
Jessica Gomke
Rating:
5.0
Customer did not leave a comment.
Brad Wendell
Rating:
5.0
Customer did not leave a comment.
MIKE CRANNELL
Rating:
5.0
Great experience. Clean and great!
Lisa Pageler
Rating:
4.0
Customer did not leave a comment.
Douglas Randolph
Rating:
5.0
Customer did not leave a comment.
Trevor Fowler
Rating:
4.0
Customer did not leave a comment.
Mike Walderbach
Rating:
5.0
Customer did not leave a comment.
Billy harwell
Rating:
5.0
Customer did not leave a comment.
john sullivan
Rating:
5.0
Customer did not leave a comment.
mike tigges
Rating:
5.0
Customer did not leave a comment.
Sheryl Foster
Rating:
5.0
All around excellent experience.
keith missel
Rating:
3.0
none
Michael Johnston
Rating:
5.0
Customer did not leave a comment.
Elizabeth L Raymond
Rating:
4.0
I would hav preferred to pick up my truck at my requested Waukee locacation rather than Adel, Ia.
James Payne
Rating:
5.0
Customer did not leave a comment.
Mark Day
Rating:
5.0
Customer did not leave a comment.
Patrick Welch
Rating:
5.0
It was good. Went well. Gentleman was nice.
Lori Carpenter
Rating:
4.0
Customer did not leave a comment.
deena durbin
Rating:
2.0
Customer did not leave a comment.
Israel Kodiaga
Rating:
5.0
Customer did not leave a comment.
Jon Fokken
Rating:
5.0
Sign by drop box said not accepting drop offs at this time. I was directed by the online service to drop off here. I dropped off at the drop box anyways.
Brad Michael
Rating:
4.0
Customer did not leave a comment.
Chris Carlsen
Rating:
3.0
They were closed at the time.
Michael Riesberg
Rating:
4.0
I did the drop off at night and really had no contact with anyone, but they did close my account out with quick. I would recommend more lighting in the drop off area. Easy to get to and easy to drop off.
JEFFREY LONG
Rating:
5.0
Fast friendly service--no hassles and no long lines.