Customer Reviews for Nacogdoches Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Nacogdoches Self Storage

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Madison P. on

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SO nice and fast!

Chris R. on

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John M. on

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Preston J. on

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Dropped off the trailer without any problem. Check in was very smooth.

Brian T. on

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Perfect

Roel O. on

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GARY W. on

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I have been renting uhaul equipment for over 30 years and this location, especially the gentleman that helped me, was the best experience I have had.

Eric F. on

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Danielle M. on

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The lady that helped us was the friendliest, she even told our daughter(who lives there because of college) that if she ever needs anything she could call her!!

Stephen T. on

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Everything worked out good.

Damien G. on

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LOLA M. on

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Both Longview’s employees and Lufkin’s were great to work with. Thanks Lola Moore

CARL T. on

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Was ready to go home. Arrived 15 minutes before closing time. Wanted me to take up insurance issue with the (800) customer service.

Gregory G. on

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I had to pay for two days and only needed it for one.

Julie E. on

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GORDON D. on

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Can't ask for a better experience. The representative did an excellent job!!!!

Franklin W. on

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steve j. on

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shirley g. on

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David P. on

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I'm sorry but I forgot the young lady that was tending the office Friday & Saturday, but she's from College Station. She was excellent. Very friendly, courteous & an overall exceptional individual.

Larry B. on

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See above comments. This location was terrible especially the personnel. Will drive out of our way to NOT use this location. So hoping this will really help to improve this situation.

Karen G. on

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ROBERT G. on

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Alan H. on

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When I was there doing my paper work there was an older couple out side looking for there trailer. She came in and told them they could not find it there response was walk around to other side if not there walk to the back. She did that still could not find it and then they went out to help her. When they finished my paper work they told me it would be in the back along the fence some where. In my past experience Uhaul would normally show you where it was ,walk around it looking for damage and make sure the back was cleaned out.and see if you need help hooking up. After hooking it up they would check to see if lights were all working . None of this happened.

jacinto r. on

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Service was great. Thanks again

Timothy l. on

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Darlene E. on

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Every thing was great. No complaints

Mickie S. on

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Rental process was fine except I was charged for two days instead of one. Equipment, only one available after a 3 hour drive, should not have been allowed to be rented. Brakes were leaking fluid, cap to check break fluid was rusted closed. Suspension did not handle at all, loaded or unloaded causing trailer to bounce erratic.

TIFFANI B. on

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. on

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Put some D rings inside the trailer for tie straps. Some strap hooks don't fit between the wall of the trailer and the board making it very hard to secure items.

BLAKE S. on

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charity M. on

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Dawn H. on

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stephen p. on

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The driver side door of the truck we rented, did not seal properly resulting in noticeable wind noise. The truck also smelled of cigarette smoke. The facility though was great. Employees were very courteous and helpful.

KARL G. on

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No improvement needed Great Job

Tommy M. on

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get the truck they need when an appointment is put in a full week in advance.

Shirley C. on

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Diane V. on

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Johnathan answered the phone and helped make arrangements so we could pick up the trailer when they were closed. Very polite and professional

stan h. on

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Great service. Fair price. The staff was friendly; very helpful. The trailer was exactly what I needed. They performed the hook up and checked the lights.

Diane H. on

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We were charged too much. Only went 8. 8 miles and because you didn't have a 19. Day rental we had to pay extra for the truck. It had 49 miles to empty. We brought it back like we werr told same as has. But it had 88 miles to empty. We use UHall all the time. Might be time to check other companies.

Dami A. on

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Ronnie P. on

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VENCINT A. on

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Absolutely excellent experience!

Caleb J. on

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ROBIN D. on

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VERNIS M. on

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jacob m. on

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The truck I used rode so rough I needed another spine when I got back

Patrick D. on

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Russell W. on

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NOT LOCATION'S FAULT. THIS IS UHAUL's FAULT. We were on a time crunch to get the uhaul at 9 am since they couldnt book a truck in our city, we had to drive 30 min out to pick it up. So we arrive at 9am to pick the truck up via the app and it informs us the equipment we reserved is not at this location. It also gave me a 24/7 phone line to call in case anything went wrong. We called this number, it would only go to voicemail, and we were never received a callback. We had to wait until 1 pm (when the shop opened up since the app would not work) to pick up our truck and rush back to town 30 minutes away to load up and head to another town 4 hours away. We barely made it back in time. Our entire day was thrown off and rushed due to poor customer service. We will likely not use or recommend uhaul again after this experience unless we are reached out to. You can contact us at koliver3118@gmail.com

Zachary P. on

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I was given an estimate and charged for the estimate. Then I was charged again at drop off, assuming the initial charge would be refunded. I ended up paying $280 more than the estimate even when dropping the trailer off 3 days earlier than estimated. Trying to dispute.

Patty B. on

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No apparent place to park when we pulled in. Tight turnaround place was very tight.

Joseph W. on

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Jason X. on

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fast and easy drop off

David L. on

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Not hooking up a trailer to another customers vehicle after already paying and reserving days in advance said trailer.

Dakota R. on

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I used Truck Share 24/7 and requested a Sunday morning pickup at 11:00 AM local time. When I arrived at the location, the self service app said my rental wasn't active yet. After checking, my pick up time had been changed to 3:00 PM so I called customer service and after being on hold for 30 minutes I was told that I had been notified but I had not. I checked my phone and email and had received nothing. Additionally, I found out in the course of the conversation with customer service that my pick up location had been changed, again with no notification. The best they could do was to move my pick up time to 1:00 PM at the alternate location which was when the store opened. If you use Truck Share 24/7, my suggestion is that you monitor your reservation closely and don't depend on U-Haul to keep you informed.

Ashia A. on

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Check in and check out was very easy. Would buy a u-haul from here again.

Eric F. on

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Chris H. on

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Bobby Y. on

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Have the equipment that I reserved on hand and available when I get there to pick it up. I called Uhaul 6 times and was hung up on twice. The others could do nothing gor me. Horrible service. Did not care attitude. Finally got area manager on phone the next day and he took care of matters. Other 6 people at Uhaul scheduling and customer service were horrible. Hung up on twice. Did not care that all of my equipment that I reserved was there or not. Weather stripping around front windsheild was flapping in the wind and eventually came off. check engine light came on. Wind noise was loud in truck. Bad experience overall.

Kellie J. on

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James W. on

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THEODORE L. on

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There were cigarette ashes in the cup holder from the last renter...Gross. Also, the U-Haul 800 number was useless. I waited on hold for 30 minutes, no answer from a representative (not NSS's problem). I thought at first I had dialed the IRS.

Michael L. on

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Mike K. on

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William W. on

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Ann E. on

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We left without knowing if we were going to incur additional charges for gas or mileage. Could have been more informative. Overall the mileage prediction was 30 short. I can’t help but suspect this is on purpose to give what appears to be a competitive price but pad it after use.

James P. on

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The customer service representatives deceived my wife and I about the price stating that it was $0.69 a mile and not $0.99 a mile. We verified with the CSR that the truck did in fact have a/c (as she had stated that it might not). After taking possession of said van, we discovered that there was no a/c. In deep east texas where temps reached triple digits that weekened, that is highly unsafe. When we spoke to the CSR, she said that uhaul would have to issue a discount for the lack of a/c. When we called uhaul, they stated the location had to issue the discount. Everyone is passing the buck. Overall horrible experience.

Daryl G. on

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My original reservation 6x12 trailer reservation was for a pick up at 803 N. University Dr., Nacogdoches, Texas, and was confirmed by telephone two days before the scheduled pick-up. When I arrived, they did not have a 6x12 trailer and I spent 30 mins in their office while they tried to locate another trailer. Thankfully, they were able to find another 6x12 trailer at the 2903 South Street location, which was fine, but it took over an hour to finally get all sorted out. I would recommend the 803 N. University Drive location not double book reservations in order to avoid unnecessary delays and confusion.

Rom C. on

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R H M. on

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The young Hispanic man was very personable. The young lady was preoccupied with her music when I first walked in and she needs more customer service training.

Paige W. on

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Claude W. on

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Susan D. on

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Derrick J. on

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Gregory M. on

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Cliff S. on

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Check lights on trailers between customers.

Bobby G. on

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Have someone on staff who knows how to hook up a trailer and unhook a trailer. This staff couldn't even bother to show me which trailer I had rented. They were very rude and couldn't bother to get off their phone to help me.

Aretha A. on

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One madam lie to me that she was going to credit my card $50 dollars, second she didn’t keep her words, three I asked for reservation for my uhaul but I didn’t get it to the next day, three she was very rude, & that’s the reason why I’m not recommending to no one... You have to do better when you have black peoples running your business.. The only way I would recommend this company to someone else is that y’all credit card $50 like you said you said you were going to do!!!! Thanks Ms. Anderson

Ana R. on

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Bill G. on

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Logan C. on

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george l. on

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No support. Just a personat the desk who said 'park it along fence'What fence?

Edward K. on

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Stephen D. on

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rodney r. on

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The trailer had not been swept out by the previous rentor and one of the yellow running lights was missing a cover.

John M. on

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The girl who signed me in was nice but did not know how to connect the trailer to my vehicle. I was expected to do that myself.. she did not check any connections or anything. I was uncomfortable about that and after I left with the trailer went to the other uhaul on north 259. Got there at 9:45 am , which on the uhaul website , opened at 9:30. Gate was locked and no one was answering the phone. When I clicked the the main website to the actual site, the opening time was 10am. I sat there till 10:30. No one ever should up or returned my calls. I then went back and loaded the trailer and traveled from Nacogdoches to Benbrook where I unloaded and returned.

Alan M. on

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After reserving at a different location, we were sent here instead. Original location had an "out to lunch, be back later" sign on the door, so we had to wait for her to return, only to be sent to another location. Both locations questioned whether we actually had a reservation. Both were borderline rude. Neither had moving blankets/pads available. Customer service was extremely poor. We were reminded of why we avoid U Haul if possible.

Jennifer G. on

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You can not ever get anyone on the phone at U-Haul.

Rachel S. on

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I feel like the staff needs addition training or at least a phone number where they can get a hold of someone when they have a question. Also the AC in the truck we rented did not work well at all. That was a very hot ride in truck JH4391B. Three hours one way then back so over 6 hours of a very uncomfortable ride. The staff was very nice.

Rex C. on

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Wash the outside of the trailer

roger b. on

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The only issue was that the girl that was helping me was on her phone with U-Haul management while trying to help me and took much longer than it should have. Also rented a storage unit which was actually a few blocks down the road from the office and apparently the security gates are always open during business hours which doesn’t seem to be very secure to me.

Don M. on

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lakia s. on

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DAVID B. on

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Something is screwy with the milage. I've done thousands of dollars a year using Uhaul (2017 $16,000+) as a back up for additional trucks for my moving business and I just turned truck in after hours Saturday early evening with a little more then 24 hours of use one way for 267 miles and got charged an extra 612 miles. Since I'm back in the Dallas area and 3 hours away from drop off location and not able to get back to view or review happenings, I'm a bit concerned. Could be a game changer going forward. Dispute resolution team addressed after getting off phone so we will see. As mush as I use Uhaul, only the second time this has occurred so you know I watch my numbers and business.

Charles M. on

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Bobby G. on

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They need to check their trucks better. Drove very poorly, had wrong gas amount on contract, one headlight was out, major popping under front end. We have had better experiences in the past.

TIMOTHY M. on

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charles d. on

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Lady behind the counter said she had no knowledge of trailers or tow dollies I find that strange for someone who works at U-Haul (when I checked in)

Ronald W. on

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Kyth S. on

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