Customer Reviews for Nacogdoches Self Storage
(U-Haul Neighborhood Dealer)

296 reviews

2903 South St   Nacogdoches, TX 75964

(936) 585-4406

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(936) 585-4406

2903 South St
Nacogdoches, TX 75964

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 1 pm - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

William Richard A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

They are AWESOME!! Phil & Jan are the best customer service ever! An example for others to follow.

ALAN M. 
Rating:
5.0

Keep it just the way it is

Evelyn T. 
Rating:
3.0

I contacted this agency direct for a car trailer, for a one-way haul. They said I absolutely had to bring it back to their location afterwards. I then contacted another U-haul depot. They did not have one, but they booked THAT same trailer, at THAT same location, that had previously refused my one-way request. I now got it ONE-WAY, because it was booked through another depot. What???

FRANCIS H. 
Rating:
5.0

Customer did not leave a comment.

Tonya G. 
Rating:
4.0

Customer did not leave a comment.

Tashwa R. 
Rating:
2.0

Customer did not leave a comment.

Dewayne T. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

Alice B. 
Rating:
5.0

Customer service was outstanding.

William S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
3.0

Location was not open at time of drop off so not able to comment on personnel.

JO H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Very friendly. Very helpful. Nice and considerate!!!!!!

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

Billy J. 
Rating:
5.0

Friendly and accommodating.

Curtis B. 
Rating:
5.0

Couldn't have been an easier drop off. Thank you for that after a long day.

Ian T. 
Rating:
5.0

Customer did not leave a comment.

Dijonai B. 
Rating:
3.0

Truck was old, noisy, head lights were so bad I had to use high beam at all times. It was dirty inside the cab(dog hair) cup holders nasty etc. Have always used UHaul , however, I'm probably done.

Robert M. 
Rating:
1.0

Vehicle was dirty i have pics to prove and i did not all for the insurance which was added to my damn Bill

Antiqua H. 
Rating:
5.0

Very nice people at this site!!!!!

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Kammie E. 
Rating:
5.0

Customer did not leave a comment.

Allyson B. 
Rating:
5.0

Customer did not leave a comment.

Veneshia H. 
Rating:
5.0

Customer did not leave a comment.

sonya C. 
Rating:
5.0

Very nice and friendly

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

Customer did not leave a comment.

Jewel W. 
Rating:
3.0

Customer did not leave a comment.

CARI M. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

They ROCK!

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

Clovis M. 
Rating:
5.0

Customer did not leave a comment.

Renee H. 
Rating:
5.0

Perfect! Customer service was so nice, we could not have had a better experience. Highly recommend this location in Nacogdoches.

KRISTAL S. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Lolyd H. 
Rating:
5.0

Highly recommend that you come here and nowhere else in town. Best staff, rent any size truck, 4 different storage sites, boxes, etc.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Colin T. 
Rating:
5.0

Customer did not leave a comment.

Patsy R. 
Rating:
5.0

n/a

Gary S. 
Rating:
5.0

No improvement needed. Excellent service.

Helen S. 
Rating:
1.0

Honesty is the best policy

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Very friendly and helpful staff, hooked-up the trailer for me and was on the road in minutes.

James R. 
Rating:
5.0

Customer did not leave a comment.

Adrean D. 
Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Drop off was quick and easy. Super fast and helpful team at the location.

Elliot K. 
Rating:
5.0

Little hard to back in with traffic! Other then that no problems!

TROY Z. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Kianna N. 
Rating:
5.0

Customer did not leave a comment.

margaret M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everyone was very helpful. I had a prepaid card and they did everything to get it to go through. I was very pleased. Thank you all.

Dijonai B. 
Rating:
5.0

Customer did not leave a comment.

alan M. 
Rating:
5.0

Customer did not leave a comment.

Julie T. 
Rating:
5.0

Customer did not leave a comment.

Adric W. 
Rating:
5.0

Customer did not leave a comment.

Tara C. 
Rating:
5.0

Customer did not leave a comment.

Anton M. 
Rating:
5.0

Customer did not leave a comment.

Anastasia V. 
Rating:
4.0

Contactless process didn't work as stated. Had to wait in line in store to get the key. Initial truck was not cleaned out-mask and bottle of sanitizer in it and dirty seats and mats. The exterior was filthy. It was parked in the back of the self storage lot. Spent 30 minutes documenting damage to truck, get it and drive toward the front to hear a massive clunking noise underneath. The online process wouldn't let me upload enough pictures to show all of the undocumented damage. Had to start all over with a new truck. The people were friendly and got me another truck immediately. They explained that the truck had been dropped off and they had been too slammed to process it. The system put me into that truck. The Uhaul online process is garbage, though.

Brett J. 
Rating:
4.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

Customer did not leave a comment.

Bayleigh C. 
Rating:
5.0

Customer did not leave a comment.

HIRENKUMARJ L. 
Rating:
5.0

Customer did not leave a comment.

Kerri D. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Very nice accessible equipment.

Brian T. 
Rating:
5.0

Very friendly people. I stored stuff there 3 months and rented trucks from them several times. Would use again if needed. No compliant.

Jo L. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Exceptional service!

Constance E. 
Rating:
5.0

NICE PLACE AND STAFF.

Hirenkumar L. 
Rating:
5.0

Customer did not leave a comment.

Tyra C. 
Rating:
2.0

Customer did not leave a comment.

dominic R. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
5.0

Very friendly and helpful staff will definitely do business with them again .

Sabrina S. 
Rating:
4.0

Customer did not leave a comment.

AMY CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Darrell P. 
Rating:
5.0

Customer did not leave a comment.

Regine D. 
Rating:
5.0

Vehicle was dirty inside cabin. i tried to take picture in the app where you can comment but the app doesn't let me click picture. (bug in the app). Except that experience was best.

Hirenkumar L. 
Rating:
3.0

Due to the fact the lock was hard to get in and there was no instructions on how to unlock it also it took over a hour to get verified

Shaneka G. 
Rating:
5.0

Customer did not leave a comment.

DESTINY W. 
Rating:
4.0

I had a terrible experience with the app pick up and return. Also I was overcharged for cleaning fees and gas despite the fact that I returned the truck cleaner than when I picked it up and that I filled up the tank completely. I was being charged those fees even before people at the facility inspected the truck so I'm assuming it was the app that malfunctioned. I'm not willing to use the app ever again. Very disappointed.

Paulo D. 
Rating:
5.0

Great experience excellent customer service.

Camilo R. 
Rating:
4.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Betty T. 
Rating:
5.0

Customer did not leave a comment.

Riley C. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
3.0

Nothing

JANELL H. 
Rating:
4.0

did a good job.

Franklin A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top