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Linda Smith
Customer Reviews for Nathans Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a great place. I love working with them.
chad cheyneyNone
Gary Elverudthey still have not sent a confirmation email stating that we returned the equipment each time they use this " sorry our system is down (hunter)or sorry we had to change our password and it still won't let me in the system" (nathan on hos shirt)I personally stopped and ask and that what they told me. I.want to be sure they checked it in so the cc on file won't be charged again as of today still no email! thank you jody
James PettitVERYY COURTEOUS. I CHANGED MY MIND ABOUT THE RESERVATION NDWAS ACCOMODATED IN A VERY NICE MANNER.
john CEYFast unhook and checkout.
Rosanne SmithNathan was very helpful and checked in the transport when I arrived.
Kris WilloughbyHave vehicles available locally. We jad to drive to Logan, Utah ( consult a map please), to rent a U-Haul to be used from Arco, Idaho!
GERALD HILLTook care of my return quickly and courteously.
Patrick KernAlways great service!!!
Odd PazBest people ever delt with
Ronnie LeeGreat place and people would recommend it to everyone
RONNIE LEEPersonel here give cheerful complete service.
chad cheyneyEverything was great.
joseph bowdenEverything was great.
Ken DayThere is no key dropbox available after hours, so we had to drop the truck off then the next morning drive 1 1/2 hrs back just to return the key. Overall uhaul is fantastic, however some of the locations arent as efficient.
Shannon StocktonNathan is always more than happy to assist!!!
Odd PazThe location had difficult parking for the 26' truck and auto transport. The left side ramp was stuck and would not slide out. Personnel weren't too helpful as they said no tools could be loaned out and it wasn't an emergency. After I informed her it was important because I lived 2 hours away, she contacted someone. It took awhile but after much prying, he got the ramp loose.
Mark BowenGood
JAMES GASKILLVery thorough check in done.
Marcus WillardsonThe 6x12 trailer handled beautifully up and down the mountains.
Jeff CorbinGreat and helpful workers.
Devon SignorKeep up the good work. Great gas mileage too.
Christina MooreThis dealer is always helpful and cooperative when I rent equipment
chad cheyneyVery helpful, personable, and went out off his way for us. I will highly recommend
Jeff NunesYou always get such fast and friendly service in small-town’s! Thanks Nathan.
Lloyd DavisonThis shop is great. They are always helpful and friendly!!!
chad cheyneythis was not my drop off, uhaul app not working, spent way too much time trying to return a truck. Vendor app and my app on phone wouldnt work.
John WonsEvery thing was great, except the 55 mph speed restriction.
DAVID STODDARDThis is a great shop. They go far out of their way to make sure that everything is perfect and that one has a great experience with U-Haul!
chad cheyneyYou assholes charged me an additional 10.00 for me to convenience you!!! I wanted to take the damn truck back to Challis, but noooo.. you’re wanted it in ARCO!!! So you over charge me for mileage!!! I’ll never rent with you again! Then you charge me for fuel?!?! I filled it up to the EXACT spot it was given to me!!!! Piss on you!!!
Woodrina BergAlways check gas guage before you leave lot.
Geri CammackGreat customer service and very efficient employees
Breane BuckinghamVery frustrating. We called 3 times and had my father go down and talk to them about a trailer rental. Each time we got different answers on what it would cost and not one time did they mention mileage charge for a open trailer. So we left our trailer at home thinking for $29 and having extra sides it might be worth it. Only to get to Arco and find out the cost would be $79 after they repeatedly told us otherwise. I would have just brought my own trailer down if I had known. Very frustrating and won’t go to this place again or recommend it. Even after they told us the $79, my father went back down and they told him if we turned the trailer back in today in Salmon it would only be $59. When we turned the trailer back in today they said that was not the case. Again miss information and cost us way more then planned.
ERIC PLATZNathan is ALWAYS a pleasure to work with, and we WILL DEFINITELY use his services again and again!!! Oded Paz
Oded PazMake sure Nathan writes down correct mileage from odometer. He made a mistake on reading with my rental. Arco to Burley is not over 400 miles!
Margaret ScottThe service station was fine. Nathan and his staff are amazing people. It's U-Haul that is inflexible and changed the terms of the rental agreement AFTER signing. This made what was supposed to be a vacation into a race to drop off the U-Haul equipment and wash my hands of them forever. If I wanted to do business with a nameless, faceless machine, I'd work in government.
Caleb AbbruzzeseOverall, I had a very good experience with this rental.
ROBERT PENDELTONTime to secure a rental was very good.
michael yeeThey were very helpful and accommodating
matt danielVery friendly and helpful great doing business with them thanks
SAM OTEGANot enough miles between points. Charged for 25 extra miles by not using US 93.
JOHN BLAYDENThese folks do a great job. They always find me the equipment that I need!
UNIVERSITY OF IDAHOExcellent service from the staff here and they represent the u-haul brand very, very well.
George McCloskeyNothing. Wonderful experience!
Jenette TrubeThe inside drivers door had something spilled on it. They should be looked over and maybe wiped down between renters.
NANCY SIMMONSThe operator does a great job to make sure that one has everything they need!
university of idahoThe light to change the oil came on and I feel like it is basic maintenance to help improve and maintain engine performance, especially because the trucks are carrying heavy loads and towing. If the light came on, then it just shows that it was way past due and the truck is overall neglected.
SABRINA SPEER