Customer Reviews for National Smog Check & Test Only

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Smog Check & Test Only

Overall rating:

Reviews without text are currently hidden. Show them

Gerald C. on

Rating:

Customer did not leave a comment.

Laith A. on

Rating:

Customer did not leave a comment.

Mark F. on

Rating:

Customer did not leave a comment.

Shahrose A. on

Rating:

Customer did not leave a comment.

Juan J. on

Rating:

I set up a return at 9am on Sunday and I was told the gate would be open for drop off. When I arrived the gate was closed. I was forced to return to my apartment and wait to return the truck, causing additional mileage and gas to be used.

Shawna S. on

Rating:

A more prominent sign since there is another business right next door that can be confused with this one.

Oliver D. on

Rating:

Easy acces. Friendly attended who handled rental. Easy online reservations.

Dolores A. on

Rating:

Nothing I can think of... Excellent experience.

peggy g. on

Rating:

Customer did not leave a comment.

David G. on

Rating:

I would have like to a copy of the bill when I returned the truck. Otherwise everything was perfect.

Steven J. on

Rating:

Customer did not leave a comment.

Ali K. on

Rating:

Customer did not leave a comment.

GILDARDO D. on

Rating:

None at this moment. Thanks.

Dan F. on

Rating:

George was great! My favorite U-haul experience out of them... and I've had quite a few. Thanks!

STEPHEN N. on

Rating:

I feel like I was taken advantage of with regard to fuel charges. I drove the van only 40 miles and put 5 gallons in the van. I was charged $15 for insufficient fuel. This is ridiculous.

Theresa B. on

Rating:

Customer did not leave a comment.

Jessica B. on

Rating:

Very nice man at the customer service counter and open on time.

William L. on

Rating:

Great service and clean vehicle. The manager was nice.

David W. on

Rating:

Customer did not leave a comment.

Ting C. on

Rating:

Customer did not leave a comment.

Jamie A. on

Rating:

Customer did not leave a comment.

Moran N. on

Rating:

I was charged for not having enough gas! Does this look like it's below the 7/8ths mark?!! https://goo.gl/photos/EXwPRnbHLr1pUuxe7

Keval S. on

Rating:

Customer did not leave a comment.

Keval S. on

Rating:

Customer did not leave a comment.

TOSHINORI O. on

Rating:

It was quick service and staff was nice. I like that

Daniel W. on

Rating:

Convenient location in Palms - nice facility and people. Would recommend!

Jonathan G. on

Rating:

Customer did not leave a comment.

Kelsey C. on

Rating:

Customer did not leave a comment.

Spencer K. on

Rating:

Customer did not leave a comment.

Brooke P. on

Rating:

Customer did not leave a comment.

Maxwell M. on

Rating:

I made my reservation for 10am. Got a call the evening before my pickup saying the van wouldn't be ready until 12pm but that I would be able to return van the next morning at 8am. When I went to pickup the van, the attendant first confirmed that I could return the van at 8am the next day but then right before I left, told me I had to return it at 4:30pm because they confirmed a reservation with a 4:30pm pickup that day. So my original reservation of 6 hours was now not possible. I rushed and returned the van at 4:30pm and there wasn't another customer there to pickup the van, so I feel that I was deceived. I also did the early check-in online, and the attendant said the info had not been received. The van was in great condition, but I didn't feel like the service was as good as my past experiences with Uhaul.

ROSA S. on

Rating:

Customer did not leave a comment.

dan h. on

Rating:

Customer did not leave a comment.

ROSA S. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

Customer did not leave a comment.

mayadah a. on

Rating:

my order was drop the truck in any location but they force me to pay extra to drop the truck in overland. so bad

duane w. on

Rating:

Not charge a $25.00 cleaning fee for a box that was inadvertently left in the truck. When I called them they said it doesn't what it was it's $25.00 no matter how small the item or what was left. And it would be nice if they sent you something telling you they had charged you more. They did have my email address so why didn't they send me anything. It would also be nice if the people you talked to actually spoke English!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

John D. on

Rating:

Customer did not leave a comment.

susan a. on

Rating:

Customer did not leave a comment.

Isabel E. on

Rating:

Make the vans available for long intrastate travel.

Ketankumar R. on

Rating:

Customer did not leave a comment.

Carole T. on

Rating:

I found the owner to be efficient & polite. His facility is fairly small and access is a bit tight, but he offers to back the trucks out, and having seen him do it, I was impressed with his driving skills. I will use his rentals again.

Ashanti S. on

Rating:

This was beyond the worst experience I've had in quite some time. I really would like a refund but I don't think that'll happen so instead I'll spread the word about how horrible horrible horrible horrible horrible horrible horrible horrible horrible ( yes, that horrible ) the service is. Every social media outlets will know of the very painful experience, when dealing with such horrible service. Please call me at 773-8079619. That is if you care at all about the customers or is this just a money making scam. I would love to tell you how much the service sucked and exactly what you can do to improve and also I would love to provide my account information get a refund

Charles L. on

Rating:

Small parking lot, if not comfortable backing up, I would ask the workers to help back it out for you. They seem happy to do so.

laura b. on

Rating:

Super friendly n nice n professional George

Samuel L. on

Rating:

Customer did not leave a comment.

jose p. on

Rating:

Review of Current state of vehicule could be friendlier, system with stickers is smart but risky for customer; works fine anyways...

Timothy G. on

Rating:

George was great and very accommodating to all our needs as well as quick and responsive. I will use them again and recommend them to friends

Tiffany S. on

Rating:

Everything went smoothly and I had no issues that would need improvement. I'll be back to his station to get my car smog checked.

Jonathon D. on

Rating:

I couldn't start the U-Haul after getting it back to my apartment. The battery was loose, it tilted over and clear liquid was coming out of the vehicle.

Larry K. on

Rating:

Customer did not leave a comment.

Yael S. on

Rating:

Nothing. Everything went smoothly.

Prescilla Y. on

Rating:

Very easy to work with the owner of this company.

brian k. on

Rating:

This U-Haul location charged us extra fees that weren't even mentioned in the receipt or in person. They told us one thing and charged us more when we looked at our credit card statement.

Matthew A. on

Rating:

Didn't receive the van I reserved for and ended up spending more than I had initially intended to pay.

Robert P. on

Rating:

The truck that I reserved was there waiting for me. The attendant was polite. The truck was banged up as many are but the ignition switch needs to be replaced. I was afraid to take the key out an lock the truck. I wasn't sure it would start again

adrian g. on

Rating:

The location manager was excellent. Excellent customer service and very easy to work it. The cargo van was just as described and expected. I will highly recommend using uhaul at this particular location to my friends and family.

WILLARD D. on

Rating:

Excellent rxperience. In and out in less then 10 minutes and I didn't even have a reservation!

Srinivasan B. on

Rating:

Customer did not leave a comment.

jaquiln j. on

Rating:

Everything about my truck rental experience was great. It could not have been better. The guy was very friendly and the online rental reservation process was easy and the truck ran great and the a/c was cold. Great! Also, it only took me about 5 minutes total after I got to location to be driving away in the truck. I did not everything online so it was all ready when I got there.

Dustin K. on

Rating:

Customer did not leave a comment.

Manish J. on

Rating:

Customer did not leave a comment.

Elizabeth K. on

Rating:

I specifically requested a van for my moving needs and when I arrived the guy said that the reservation was for a truck. I had to pay more for an option that I did not choose which is unacceptable. While I loved the location I did not love uhauls failure to make sure the reservation was correct. Will not reccomend uhaul to anyone

menette y. on

Rating:

Customer did not leave a comment.

Melissa R. on

Rating:

Customer did not leave a comment.

Laura M. on

Rating:

The customer service was pleasant and swift. Great experience!

PAULA W. on

Rating:

After a nightmare of experiences with U-Haul customer service 'confirming' the wrong size truck, wrong location, and wrong pick up time, George at National Smog was amazing. He was so helpful and kind. The regional customer service center is HORRIFIC. They need a lesson in customer service. One woman hung up on me three times because I asked her for her name to note that we had spoken.

Daniel R. on

Rating:

Customer did not leave a comment.

joe k. on

Rating:

Very helpful and friendly service. Quick and efficient. Convienent

Josh H. on

Rating:

Easy renting and friendly staff

ROBERT A. on

Rating:

Customer did not leave a comment.

Wenqing Y. on

Rating:

Customer did not leave a comment.

donald d. on

Rating:

Customer did not leave a comment.

xinghua z. on

Rating:

they are very helpful and explained details about how to drive.

Michael V. on

Rating:

The person running the place was helpful and friendly.

OMAR Z. on

Rating:

Gevorg was very helpful, thx again

DANETTE N. on

Rating:

The guy at this place was funny, friendly and fast. I would even go here for a smog check because the guy was so nice.

Micaela B. on

Rating:

Customer did not leave a comment.

CHAIM G. on

Rating:

Customer did not leave a comment.

kevin w. on

Rating:

Not too friendly.

Maya M. on

Rating:

our guy got truck & returned truck with ease :)

ROBERT B. on

Rating:

He charged me $8.50 for gas. I brought the truck back with MORE gas than it had to start. I will NEVER go back to this location.

ZHANHAO L. on

Rating:

I return the truck on 20th the guy there wants to trick me another day by input 21st on the contract. Call the customer service and problem solved. Do not want to rent from this location again

FAMIOUS S. on

Rating:

Very good and turnkey customer service! I would definitely do it again.

Polly B. on

Rating:

Overall experience was exceptional. No hassels, courteous customer care, concern and communication was clear and helpful!

JOHN R. on

Rating:

Customer did not leave a comment.

michael k. on

Rating:

Customer did not leave a comment.

MIKE M. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

Truck was on the street and ready to go when I arrived. Proprietor did a good job of explaining equipment operation (Truck, car dolly, and appliance dolly) and verified everything was operational (specifically dolly lights) before I departed. Exceptional experience

MARK W. on

Rating:

Customer did not leave a comment.

MICHAEL K. on

Rating:

Customer did not leave a comment.

ERIC S. on

Rating:

Customer did not leave a comment.

JOEL D. on

Rating:

Nothing. Great service!

JORDI C. on

Rating:

Maybe it's beyond your control, but the lot is way too small. Customers have to find street parking.

JAMES R. on

Rating:

Very efficient, and professional. Amicable to my needs as a renter. Fair and balanced transaction. Thank you, National Smog Check and Test Only, location. Made my move smooth. Wouldn't change a thing.

BENNETH S. on

Rating:

Very hard to get in and out of. Customer service is poor – rude. Has policies in place that seem to be used to get extra money out of people.

thomas b. on

Rating:

i reserved my truck on line, and clicked the bigger truck for the smaller tuck price button - but i got the smaller truck. Additionally, i ordered and paid for a mattress bag which i did not get. The guy was nice - the location ok. but the communication between online and actual retailer was not so good. it was not a good experience - i accept my part in being rushed and not doing my due diligence, but it was a let down and annoying - thankfully the guy was nice.

MALLORY M. on

Rating:

Customer did not leave a comment.

Joshua W. on

Rating:

Customer did not leave a comment.

CHERYL S. on

Rating:

Customer did not leave a comment.