Customer Reviews for National Storage Center Highland
(U-Haul Neighborhood Dealer)

191 reviews

1574 Alloy Pkwy   Highland, MI 48356

(248) 889-2791

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 889-2791

1574 Alloy Pkwy
Highland, MI 48356

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEPHEN JOHN S. 
Rating:
1.0

We were "guaranteed " a 20 ft truck to be picked up at 7:30 AM. As we were walking in we received a text saying the truck was not there. We had to drive an hour away to pick up a 20 ft truck we were told they were holding for us. When we reached that destination we found they were holding a 26 ft truck not a 20 ft. This whole fiasco put us 2 1/2 hours behind in the moving process that day. Not at all happy. We should have received a discount for the inconvenience but we did not.

ANDREW PERRY P. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
4.0

Customer did not leave a comment.

Josephjohn S. 
Rating:
5.0

Convenient for drop off. Very accommodating staff member. Questioned why website ‘frequently asked questions' stated that tolls were covered by UHaul but NOT true. Was pleased that I was able to switch drop off by a call. Not happy that I was notified < 24 H prior to pickup that I had to drive + 10 miles to pickup truck. This should have been arranged to have requested truck at confirmed pickup point with my reservation made weeks ahead of pickup. Not a very customer oriented practice!

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

PATRICK J M. 
Rating:
5.0

Very helpful and accommodating

ALLISON M C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

GARYLEE H. 
Rating:
5.0

Customer did not leave a comment.

KENTMICHELE S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
2.0

I did mobile pick up - the agent who was supposed to confirm my identity took about 15 minutes to help me, and then the website crashed in the middle of my pick up. When the website finally returned I was informed that i had successfully checked out the truck and the only option available to me was to return it. I had not yet received a code to get the key. Lucky for me, the key was stored in the back of the truck, secured with an unlocked combination lock. I tried calling customer service but became frustrated and hung up after 20 minutes of hold time. If any of this stuff could be prevented in the future it would provide a better experience.

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Unclear why $25 for cleaning was charged.

James D. 
Rating:
5.0

Customer did not leave a comment.

Pasquale F. 
Rating:
5.0

I would highly get a uhaul from National Storage in Highland again, she is very friendly and professional.

glenna C. 
Rating:
5.0

Had a very difficult experience with opening the truck. Not at the fault of the location as they were very helpful but the truck was frozen shut and we spent almost an hour attempting to open it.

James V. 
Rating:
5.0

Customer did not leave a comment.

greg K. 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
3.0

Location a bit dingy!

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
3.0

You were low on trucks that I set up an appointment for, two weeks in advance. You sent me to a further location, because of the mixup. Possibly you should get more manpower. And more trucks. Thank you

JUDY P. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

needed to use the bathroom and the lady told us she didn,t have one we could use and frankly i know that was bullshit. that pissed me off.

Steve C. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Deborah V. 
Rating:
5.0

Great customer service and extremely helpful

Andrew V. 
Rating:
3.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Kristina F. 
Rating:
5.0

Customer did not leave a comment.

STACY M. 
Rating:
5.0

Outstanding!! Casandra s extremely professional!!!

samir G. 
Rating:
4.0

They were closed on Monday.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

GREG G. 
Rating:
4.0

Customer did not leave a comment.

Grace M. 
Rating:
3.0

Office smelled of marijuana terribly, alignment on truck was very off.

Kara F. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

very accommodating thank you!!

Monica M. 
Rating:
5.0

Very friendly and went out of their way to help make sure my rental went well.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Steffanie R. 
Rating:
1.0

I was very disappointed in the staff there was not anyone there to pick up are rental and we dropped the truck off before they closed and there still wasnt anyone.we ended up getting our truck 40 minutes later then we had planned because the sales associate was no where to be found. The truck salled on us when we went to bring it back. Over all very disappointed!

NATHAN B. 
Rating:
3.0

My only concern was the odometer in the truck. I don't think it was correct. I believe it registered at least 10 more miles then I drove. I googled maped the distance and I can't get it to add up. Other then that, it was a good experience.

Roland W. 
Rating:
4.0

Customer did not leave a comment.

cindy F. 
Rating:
5.0

To add more different vehicles to rent

swiszulski J. 
Rating:
4.0

Customer did not leave a comment.

Jacob B. 
Rating:
4.0

Customer did not leave a comment.

william H. 
Rating:
3.0

Staff was very professional, but drop off location to small for larger trucks.

michael W. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

The truck was clean and ready to use. There was only 3/4 tank of gas in it though, I returned it full

Dana B. 
Rating:
5.0

Always friendly and professional.

Charlie A. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

I wish there was a larger selection of vehicles to rent at this location. I had to rent one that was much larger than needed.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Great experience and very, very easy to use! Thank you.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
5.0

Excellent Customer service and quick, easy process to take and return the truck! Will use again!

Patti C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Very good

Gerald R. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
3.0

Customer did not leave a comment.

DAVE E. 
Rating:
5.0

Customer did not leave a comment.

LEE OR MARILYN O. 
Rating:
5.0

Excellent service - Laura is always so helpful and she remembers our names.

MARIA F. 
Rating:
5.0

Customer did not leave a comment.

Chelsea G. 
Rating:
3.0

See above comments - I wouldn't recommend u haul to anyone at this point

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Laura is always very curtious and helpful

Andrew K. 
Rating:
5.0

Laura was very helpful and friendly.

Walter W. 
Rating:
5.0

none

richard U. 
Rating:
4.0

I signed a contract that stated the gas tank had a 1/2 tank and for it be returned with a 1/2 tank. About a mile down the road i looked down and the tank had. 1/4 tank of gas. I suggest you check the gas before you leave the parking lot, my bad!

marchelle S. 
Rating:
5.0

Friendly service. Always clean nice trucks.

Charlie A. 
Rating:
5.0

Have larger trucks available

MARY-LOU L. 
Rating:
5.0

It was seamless and easy. Good job.

PATRICK C. 
Rating:
5.0

Always GREAT SERVICE!

Charlie A. 
Rating:
4.0

There were not the correct number of blankets at the location, as what I reserved. I have not received the $50 off.

Chad D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD U. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Friendly and very great service. Will be using them again thats for sure

Allan D. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN D. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
4.0

Customer did not leave a comment.

MARC H. 
Rating:
5.0

A+ experience.

Timothy T. 
Rating:
3.0

The location was fine as a business but was way out of my way. I scheduled a pick up closer to home where it was convenient for me. Why didn't Uhaul make sure the trailer I rented available where I scheduled pick up in Clarkston. I had to leave work early to drive way way out of the way for the trailer.

PATRICK H. 
Rating:
5.0

Nothing , they were very nice helpful

ROBERT B. 
Rating:
4.0

I have no idea why I am being charged $15 for a "cleaning fee" when I returned the trailer cleaner than from the dump that I picked it up from.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
4.0

Customer did not leave a comment.

SALLY H. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

The girl that runs the ofc is wonderful to deal with. Very sweet. No probs at all. Thanks a bunch.

DANETTE T. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
No reviews have been submitted for this location.

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