Customer did not leave a comment.Richard D.
National Storage Centers Lakewood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only complaint I have is the I ordered a dolly and was charged for one but it was not on truck when picked it up . I didn't recover this until I got the truck to the house.KAREN P.
I get there at 9 to get my original rental. The passenger door was open and the battery was dead. Then had to wait 2 hours for a new truck to be given to me. The dude who helped jump the 1st truck was awesome he helped. But the waiting pushed my move back 2 hoursKevin V.
Customer did not leave a comment.Conor R.
Customer did not leave a comment.TIMOTHY H.
The dollies I reserved were not available. Was told manager would take them order. Ran into issues dropping off (at different location) because order showed them still rented and we obviously didn't have them to return. Wanted to charge us cost. Talked them out id it but it was a hassle we didn't need. FYI this is the second time we reserved a dolly that wasn't available when we picked up truck. Don't offer them online if you don't have enough. When moving heavy items we were counting on them. Had to make a run to Home Depot and rent from there.Kevin F.
Customer did not leave a comment.juan P.
Customer did not leave a comment.JORDAN D.
Customer did not leave a comment.CHRISTOPHER R.
WHY WAS THERE NOT A DROP OFF BOX FOR THE KEY? THAT WAS A BIG PAIN IN MY ASS. CIRCLED THE BUILDING FOR OVER A HALF HOUR LOOKING FOR ONE. CALLED ABOUT 10 TIMES, NO ANSWER. CALLED U-HAUL CUSTOMER SERVICE. NO HELP. PLEASE INSTALL A DROP BOX. THIS REALLY SUCKED.Sara M.