The location was great, Uhaul on the other hand switched the location of my pick up without my knowledge, causing a major delay in getting started for the day. I did not like how Uhal conducted itself during this, especially when i got a hold of customer service. They were unhelpful and did not give me a clear answer why this happened and why i was not notified. They also said if i had an issue, i could talk to the manager at the location of pick up. Considering that the manager at a privately owned location was not responsible for the change in location, im not sure why i was told to talk to them with any issues. Due to Uhauls inability to take accountability for mistakes they made, i will likely never use them again, even if that means i have to travel further for a pickup. If i ever need a storage unit though, i will go the National storage because they were great to deal with, just wont get a uhaul again. Once again, the location and staff there were great, Uhauls staff and "policies" were unhelpful, so this one is completely on uhaul, not the location. We use uhaul a few times every year, not anymore.
JAMES RONALD D.
Customer Reviews for National Storage Centers Walker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Made pick up of the truck easily done. With the exception of the location not being open on Sunday to drop off the rental moving trucks.
Jeran B.Nothing, the service was great!
ORVAL DEAN R.