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ASHLEY KAYE M.
Customer Reviews for National Storage Centers Walker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to use a hammer to get the ice off the lock box and get it to open . The truck also had so much snow on it, that it was impossible to move it for over 1/2 hour due to the ice buildup on it. It would have been helpful had the wipers been pulled away from the windshield and the windshield itself covered in some way.
Karl D.The driver door to the Uhaul doesn't shut properly. The storage office smells like smoke. The person during my last rental was not helpful so I had to call customer service for help.
Julie S.I had requested to work with the employee but the employee switched me to an online check in which took way too long.
Cherie W.Less than a quarter tank of gas but marked as half full on paperwork. Moving supplies paid for but not in vehicle until requested. Filled with trash from previous renter. Loose furniture dolly laying in center of floor in box.
anthony K.Picked up truck and no appliance dolly or blankets. Drove back to Uhaul and they didn't have any. Was told to contact a different location and get them from there. This put us 2 hours behind schedule, plus mileage and gas. Returned truck, dolly and blankets after hours but was told to put the keys in orange box attached to wall. No one said anything about a fee! This whole experience was horrible communication and I've used Uhaul many times in the past with no issues!
Rosemari D.Website pickup and drop off were not functioning and calls to the 800 number were consistently disconnected. There was no help Available to me!
Anthony B.Uhaul you ver heated after driving it 3 miles. Called Uhaul to report it and I wasp nest hold for 47 minutes until I finally hung up. I called the location where I rented it and they said it was Uhaul's responsibility as they are just the pickup and drop off location.
Mary T.very helpful.
TIMOTHY SCOT V.The location was great, Uhaul on the other hand switched the location of my pick up without my knowledge, causing a major delay in getting started for the day. I did not like how Uhal conducted itself during this, especially when i got a hold of customer service. They were unhelpful and did not give me a clear answer why this happened and why i was not notified. They also said if i had an issue, i could talk to the manager at the location of pick up. Considering that the manager at a privately owned location was not responsible for the change in location, im not sure why i was told to talk to them with any issues. Due to Uhauls inability to take accountability for mistakes they made, i will likely never use them again, even if that means i have to travel further for a pickup. If i ever need a storage unit though, i will go the National storage because they were great to deal with, just wont get a uhaul again. Once again, the location and staff there were great, Uhauls staff and "policies" were unhelpful, so this one is completely on uhaul, not the location. We use uhaul a few times every year, not anymore.
JAMES RONALD D.Made pick up of the truck easily done. With the exception of the location not being open on Sunday to drop off the rental moving trucks.
Jeran B.Nothing, the service was great!
ORVAL DEAN R.