Customer Reviews for Nations Auto Inc
(U-Haul Neighborhood Dealer)

1,299 reviews

1601 S Broadway St   Denver, CO 80210
(On the Southwest corner of Iowa and Broadway)

(303) 922-9725

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(303) 922-9725

1601 S Broadway St
Denver, CO 80210
(On the Southwest corner of Iowa and Broadway)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 8 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

this spot is awesome, staff is really helpful and nice

Danielle G. 
Rating:
5.0

It was quick and easy. Also there was a gas station a couple blocks away on the way to return the truck. Made for refueling very easy.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Everything worked out perfectly!

Angelika S. 
Rating:
5.0

Customer did not leave a comment.

kevin J. 
Rating:
5.0

Customer did not leave a comment.

WAI L. 
Rating:
5.0

Super nice staff! The process was quick and easy to pick up and return my rental. I will definitely rent from this location again.

Lindsay K. 
Rating:
5.0

Fastest check in and check out experience I've ever had with a UHaul location!

ABBE H. 
Rating:
5.0

Customer did not leave a comment.

Owen N. 
Rating:
1.0

Location was closed for 2 days, closure was not communicated and made drop off difficult and 2 days late

Patrick G. 
Rating:
5.0

So fast. No problems. In and out without any concerns.

Lisa M. 
Rating:
5.0

Nothing to improve great experience!

CATHLEENMARY B. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

It was a very seamless rental and good experience. I didn't catch the operators name but he was very pleasant to work with. Bummed that someone had smoked in the truck, but what can you do.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

BLAKE A. 
Rating:
4.0

Customer did not leave a comment.

OLIVIA R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

U-Haul first sent me to Centennial location telling me my 4×8 was at 1601 Broadway. Was not happy having to travel across town. Mel at Broadway location was excellent and a great guy. Don't care for your online experience!!

Debra S. 
Rating:
5.0

Very irritated that you moved my reservation. Cost me additional money to travel and that was an unanticipated cost

Mitchell H. 
Rating:
5.0

Customer did not leave a comment.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Judy Ann A. 
Rating:
4.0

Need more space but very quick and efficient.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Glen A. 
Rating:
5.0

Very nice, the man who helped me wore a mask, truck was ready and facing the road when we arrived

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Chanda M. 
Rating:
5.0

The whole rental process was easy to book, pickup and drop off. Mel was friendly and helpful navigating my first rental. Would definitely book again with my next move!

Carmen P. 
Rating:
4.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

As soon as I pulled in staff members met me as I got out of my and began to assist with downloading the car dolly I was towing. Very professional.

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
4.0

Customer did not leave a comment.

Gina Z. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
3.0

Uhaul s technology is light years ahead of what it was before so thank you! Excellent customer service!!

Sarah B. 
Rating:
1.0

I was supposed to pick up the truck and the tow dolly in this location, but surprise! Just the (smoke stinky) truck was there, so I had to go to a Denver location to pick up the tow truck and obviously the gas was on me. At the end I was supposed to pay around $320, but of course I ended paying $450 for some unexplainable reason. Oh! And in addition a really rude guy representing U-Haul on Longmont location as a dessert. Thank you for a horrible service.

Hector E. 
Rating:
4.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

KRISTYN G. 
Rating:
3.0

The store manager, Mel, was terrific. Someone from the scheduling office made a mistake and double-booked my reservation and Mel went above and beyond to accommodate and allow me to return the rental after hours. Scheduling, make sure to update reservations.

JUSTIN L. 
Rating:
5.0

The dude that worked there works really hard and was really nice

CAMERON B. 
Rating:
5.0

Customer did not leave a comment.

SAIGE F. 
Rating:
4.0

We were lucky to slip in under the wire and get the truck checked in during open hours because the instructions on what to do after hours were very unclear. Almost got the truck stuck in the alleyway behind this place looking for where we should park it after hours.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
3.0

It was difficult to get a hold of anyone to let them know I'd be late. But upon return the sales associate was wonderful to work with

Whitney K. 
Rating:
5.0

Customer did not leave a comment.

Sander V. 
Rating:
4.0

The location forgot to put the pads in the truck, and we didn't realize it until over 20 miles away. They sent us to the Highlands Ranch UHaul location to get the pads…..and I had to pay for them again! Really UHaul? Make the customer pay for your mistake. Not a good look.

Kevin C. 
Rating:
4.0

Not much room to work or even pull the trailer in. This location may want to consider decreasing stock for ease of navigating into.

Krystal K. 
Rating:
5.0

Great help

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Ananiya G. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

AIDAN D. 
Rating:
5.0

We originally set a reservation for the Garrison and Jewell location, and the last minute I was texted that we were to pick up our truck at the Broadway location WAY out of our way. It was a huge inconvenience and none of the other locations near us had a 20ft truck. We were told by the Garrison location that we would receive a rebate of $50 and lower gas rate from the Broadway location because the Uhaul failed to provide our reservation or notify us in time. However the Broadway location told us it was the garrison location that was liable for the rebate... moving is stressful enough to then have to deal with all of this back and forth crap. Not impressed, I'll go with a private moving company in the future.

Ryan B. 
Rating:
3.0

Customer did not leave a comment.

Lydia A. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Staff was very helpful

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

MARISA B. 
Rating:
5.0

Customer did not leave a comment.

DEANNA M. 
Rating:
5.0

The gentleman who helped me was very professional and courteous. The transaction went very smoothly.

Brooke D. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Difficult to pull into and out of with a large trailer or truck

Scott D. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

clifford T. 
Rating:
5.0

Customer did not leave a comment.

Clifford T. 
Rating:
5.0

Quick, easy in and out.

DOUGLAS BUCK B. 
Rating:
5.0

Excellent location. Professional help. Facility very clean. All newer trucks. We rented from budget last week and it was a terrible experience.

Chris F. 
Rating:
3.0

Make sure that the truck has the equipment rented for the day! When the truck is picked up at off hours and the rented equipment isn't there, it completely messes up the timeline of the moving day (which for most, including us, means a lot of lost $$$).

William N. 
Rating:
5.0

On line check in was great and the attendant was awesome!!

CHRISTOPHER D. 
Rating:
1.0

Customer did not leave a comment.

adrianne O. 
Rating:
5.0

Customer did not leave a comment.

Stacy O. 
Rating:
4.0

Despite being short staffed, young man was extremely helpful, courteous and took the time necessary to familiarize myself with the 10 foot truck and operation.

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Gentleman who checked me in was awesome….

950592658 0. 
Rating:
5.0

I always recommend this location to everyone I know. They are always great!

Gerardo L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Everything was perfect... from the warm greeting I received at the beginning to the equally warm farewell I received at the end. Great experience!

Thomas C. 
Rating:
1.0

Uhaul wasn't even at location, they rescheduled my uhaul reservation 4 times at 4 different locations within 72 hours. Then when I went to pick it up, nobody was there. When I finally got a truck, they had given me the wrong size truck and I was charged extra for having to go 50 miles out of the way to pick up the truck just to drive it back before I could even use it for moving. Completely unacceptable and I will never use or recommend uhaul to anyone ever again.

Daniel C. 
Rating:
4.0

While things worked out in the end, this was a huge mess of miscommunications - apparently the "system" was down statewide when we were trying to pick up our trailer, and then we were upsold on things we didn't need.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

RONNIE M. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

JORDAN W. 
Rating:
5.0

I wish I would have caught the employees name that helped me. He was extremely kind and even though my truck wasn't there due to a lack of return from a previous customer, he made sure my needs were met during my experience! He also made the return process so easy. Overall great experience!

Lindsey E. 
Rating:
5.0

Excellent experience. Smooth, quick, easy. Great customer service. Would highly recommend this UHaul location.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN F. 
Rating:
5.0

I thought the manager was very helpful .

Mary Gail W. 
Rating:
4.0

Customer did not leave a comment.

Caroline G. 
Rating:
5.0

Customer did not leave a comment.

LURAH P. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Attendant was somewhat rude, particularly about folding the furniture blankets.

Craig H. 
Rating:
2.0

While the checkout process was wonderful, handing the UHaul back in was a challenging experience. It was after hours and we were told to park along the side of a busy street. All the spots were taken and the UHaul parking lot was blocked off too. It was VERY hard to find parking and took us over 45 minutes to get a hold of customer service who didn't give us much advice on where to park. Since it is a busy street, it's important that all customers are notified where to park if the designated parking is full. All in all, a VERY frustrating experience after a long day of moving.

Scott Z. 
Rating:
5.0

Excellent. In and out quickly. Very friendly.

James B. 
Rating:
5.0

Customer did not leave a comment.

PENN J. 
Rating:
5.0

Customer did not leave a comment.

William W. 
No reviews have been submitted for this location.

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