Customer Reviews for Austin Auto Emporium

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Austin Auto Emporium

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Michael G. on

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The location is a car dealership that is literally in a field with very limited access and one narrow, uneven dirt road going in and out. Two uhaul trucks could never drive down the road at the same time. Secondly, when I dropped if the truck, the gate to the field/road was locked. So I just parked the truck kind of in the middle of the road. No choice. Then I had to walk several hundred feet back into a creepy car lot in a field with limited lighting and numerous safety hazards to drop the keys into the uhaul box. Very sketchy. Not fun or v easy for someone who might have an injury or physical disability. Can't believe uhaul does business like this.

Michelle N. on

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There was no one at the location who managed the rentals. Thankfully there was a person working who was able to call the owner and figure out the rental. The vehicle that was assigned to me originally (per my contract) was full of car parts. Again, thankfully, there was another vehicle on premise (there were only 2 available) that I was able to take instead. It worked out but this vendor does not give a good representation for U-haul.

Czar Ivan C. on

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We returned the rental truck (two days ahead of the due date) on July 3 at 10 AM. We didn’t get any receipt of the rental truck return until today, July 8th. The receipt showed the return was made on July 5th AM!! This is unbelievable. We sent a message on July 4th on the UHaul website requesting to look into the delay of receiving the return receipt. We repeated The request on the next day, July 5th. No response was received until today!

Scott R. on

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Customer did not leave a comment.

Kevin E. on

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Owner told me to just drop the trailer in the yard. He didn't want to get out in the rain. But it was fine that me the customer gets out in the rain to drop the trailer in a filthy muddy yard. He said he would come over to the location later in the day to check the trailer in. I received no email that he checked the trailer in. I called him back late in the afternoon and he said he checked it in. I didn't get the email until he sent it again. Very poor customer service.

Michael B. on

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The place was a dump, don't send anyone there. Very shady location.

Kevin B. on

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Business is salvage yard/used car body shop in an open lot without any office or persons on staff to help. I had to track down a person to call the owner in order to check-out trailer over the phone. No receipt of contract received. When I returned trailer I couldn't reach anyone at the business, it was a Sat at 5pm so maybe that's why, and figured out how to checkout online. That process was relatively simple since it was only a trailer. Biggest complaint is no customer service, no contract, no communication. Fortunately I'm strong enough to unhitch trailer but I could see this being a big problem for many people.

Karen W. on

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Customer did not leave a comment.

Ephraim S. on

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Everything went perfectly.

Ken B. on

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I have a video of the location and the dirt paths you need to take to get there, past piles of junk cars, piles of junk, and fenced areas with overgrown vegetation. It was totally backwoods, a very suspicious and dangerous location. I'm not exaggerating. I would never go into an area like this alone or at night, or during broad daylight. Why would Uhaul accept such a place? I think I'll post the video to embarrass Uhaul.

James O. on

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Customer did not leave a comment.

Michelle P. on

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Very run down junk yard unprofessional employees yells at his customers Horrible experience

jim V. on

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This U-Haul site was difficult to find. FM 620 is busy and we overshot the tiny U-Haul sign before we saw it. Once we turned down the caliche road, it wasn't clear as to where the location was located. The personnel were extremely helpful and pleasant, the only plus to this particular rental.

Donald R. on

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Customer did not leave a comment.

jack R. on

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Hard to find and get to was almost dog bite no signage very dirty. Also just a sideline

Tom B. on

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very upset about being quoted a price and paying some 20 dollars more than I was quoted

DEBB H. on

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I was forced to take a large car hauler and had reserved a small one. Then I went to go go get the car and it was at an automotive repair facility the store manager put the straps on and the one on the driver side pop loose on the way down to another shop. Then they tighten it down again and one the way back it loosened up an came off for the second time. The ratchet is not working terrible transport. I went to go take it back and I had to do the labor by myself of unhooking the trailer. Then finally a guy showed up and put the leg down on the neck of the trailer. I will never use or recommend this location.

Paul B. on

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Location hard to find. Could use better signage or something. Access road needs work.

Lance D. on

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Set reservation for 9am no one on site upon arrival at 9am. Had to call and tell someone I was there and then wait for them to drive over. Never received a reciept for my transaction.

Paul L. on

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Very helpful took the uhaul even though i didn't know where to drop it.

Tucker P. on

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Customer did not leave a comment.

Chriss N. on

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Customer did not leave a comment.

Dawn C. on

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Valerie M. on

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It was the worst experience I have ever had! I do need someone to contact me in regards to this.

Glen W. on

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They need to have a larger sign out front indicating it is a U-hall

Ashley C. on

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Location ifficult to find. No one was on site and no one answered the phone the first time I called. When he did answer, he was at another location and did not have the truck I reserved. I had to use a smaller option and he had to explain everything and complete the transaction over the phone.

Frankie J. on

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Customer did not leave a comment.

JON V. on

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You guys were the only good thing about my uhaul experience, thanks guys.

Wesley G. on

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No one at the location - dirt lot - I had to unhook the heavy trailer myself - no jack stand - this was at 2:18 PM Poor customer service from UHaul. Miserable experience - I rent from UHAUL a couple time a year to trailer my classic cars around - this was a bad experience

Frank S. on

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Customer did not leave a comment.