Customer did not leave a comment.Caitlin O.
Customer Reviews for Neighborhood Mini Storage 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store was closed so the key was dropped in the box.Carrie M.
Easy to get in and out the staff is very helpful. They will walk you through the truck provide helpful hintsJAMES B.
Customer did not leave a comment.Eboni T.
This place helped me out in my most difficult times after Hurricane Laura. I will recommend them to everyone!!! Thank you so much! You were a true blessing!Holly B. | Overall Experience
Easy to pick up and drop off, great customer serviceDARLENE N.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Tammy M. | Overall Experience
There was no drop box to leave the keys after hoursGregory R.
Please check the wear on the tires. The tires on our truck were showing quit a bit of tread wear.Kevin B.
Great place and very nice workers. Definitely recommend to anybody needing storage facility.HENRY W. | Overall Experience
Customer did not leave a comment.Haley W.
Don't know the guy and gals names at the front but they were all very friendly and helpful. would definitely use this storage again.Lynn L. | Overall Experience
The gas was not in the same place what was in the paperwork which was stated that it was on full and it was not I took a picture of the gas needle when I got in it brought it back after business hours and the next day was charged for the gas that was not accurate ðŸ˜¤LATRISHA H.
This was the worst experience I have ever had in my life. I am never using uhaul ever again in my life. Please have a manager or supervisor contact me asap Donnieglyenn82@gmail.com or 318-820-4167Donnie G.
Customer did not leave a comment.Sharon C.
Customer did not leave a comment.LINDA K.
Customer did not leave a comment.LINDA D.
Excellent customer service!TEAIJUANA A.
We were lucky enough to find a replacement truck at this location at the last minute. The gentleman in charge was very courteous and straight forward. Pickup was easy and convenient. U-haul corporation offered NO assistance in replacing a broken truck at our original location. We were passed from one number to another for three hours. No one ever answered the phone. VERY DISAPPOINTING. Thank god for the local independent dealer. Will think twice before using corporate u-haul again.Gary P.
Customer did not leave a comment.Gilbert F.
Main issue was the truck was 26 feet not 20 feet like I ordered. That was a lot of truck for me to handle. But I did get the hang of it.MELISSA M.
Customer did not leave a comment.LEES Y.
Nice lady that check us out.MITCHELL G.
Top notch people at this location. I have a storage unit at this location.SYDNEY C.
All folks were courteous and helpfulJOE S.
Employee was very friendly and accommodating.DONALD A.
Customer did not leave a comment.Quinn B.
Customer did not leave a comment.Wade B.
The app is extremely difficult to work through, having to input personal data more than once and slow response.Peter B.
Customer did not leave a comment.REGINALD W.
Customer did not leave a comment.KRISTEN C.
This location was amazing. Took care of everything i needed. The company itself Uhaul is terrible. Cancelled my reservation twice and gave the truck i reserved to someone else even though i had already paid. Called their corporate office and they refused to help me. Luckily the employees at the mini storage went above and beyond to make sure i got a truck to move for the weekend.Andrew H.
Customer did not leave a comment.Jeff G.
Ref. to above commentSIDNEY C.
Same as the above.SIDNEY C.
The staff was so nice. Went above to helpShelly C.
For the online checkout process, I would give a recap of the steps before checkout begins so that way the person is aware to not drop the keys in the box before checkout is complete as photos will be needed of the odometer.John T.
Reserved a truck 2 days prior to rental day, go to pick it up and the lady gave the truck to someone else, she was EXTREMELY rude, and told us we can't keep 10ft trucks so if someone comes in they give them the truck regardless of reservations, ridiculous, tried to call to verify they won't charge the card on file and the lady again was rude and just put the phone down and helped other customers for 10 min before I hung up.Ty M.
Aloe employees to book and issue vehicles without the customer having to enter in all the information themselves on their phone. Very complicated and repetitive. had the inner end information to reserve and the exact same information to pick up why not use the same information that you entered in to reserve it all you should have been done was pick up the vehicle if it was reserved it's going to charge the card anyway, too much information just to pick up the truck when you already put the same information in to reserve it.courtney W.
Customer did not leave a comment.Emily E.
Was surprised to find this person was just as helpful. This was the best moving experience I have ever had. I will be renting in a month and return to the same location just based on both businesses staff.hank Y.
This store was a God sent, when I was in despair because I hadn't reserved just yet and the was and available. The staff was great and super friendly. ThanksMARVIN J.
Customer did not leave a comment.HERBERT R.
Customer did not leave a comment.linda K.
Customer did not leave a comment.Katie L.
Customer did not leave a comment.Austin G.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.jennifer M.
Customer did not leave a comment.David M.
The guys at UHaul on Sale were amazing! Fast, and friendly!!! We will always use and recommend them! Thanks guys!!! You made moving a breeze!jeremy B.
Customer did not leave a comment.Kenneth H.
They were wonderful and very helpful. I had questions regarding drop off and she answered them via the phone.Timothy Luke C.
The U-Haul smelled horrible, like sewage. Had to ride with windows down and still was terrible. My clothes smelled so bad when I got out and had to change because it was nauseating.Tessie L.
Customer did not leave a comment.Wendell D.
Customer did not leave a comment.Wendell D.
Customer did not leave a comment.Jeanie B.
Customer did not leave a comment.Keri G.
Customer did not leave a comment.Chad P.
Great experience can't think of anything to changeDavid R.
Customer did not leave a comment.Dominique H.
I reserved my truck for 7:30 am scan and go. Well scan and go was total bullshit, falsely advertised on the app. When I Arrived at the neighborhood mini Storage in Lake Charles LA , The app said scan and go not available and I had to wait until 830 when the store opened.Brandon S.
Customer did not leave a comment.Lewis F.
Customer did not leave a comment.Keith I.
Super quick return. Representative actually cane out to meet us. Done in record time.marilyn K.
Customer did not leave a comment.ILYA O.
Customer did not leave a comment.ANDREA B.
Customer did not leave a comment.tyree R.
Customer did not leave a comment.Dustin S.
I dropped off my U haul after hours. When the staff got to work the next morning I received a receipt of return through my email. It was easy and proficientJennifer D.
Customer did not leave a comment.Karen K.
Customer did not leave a comment.ANNE S.
Customer did not leave a comment.Victoria G.
Customer did not leave a comment.Jeremy F.
My experience was terrible, one of the yrucks headlights was not working properly, driving at night was horrible. The trucks wind shield was filthy and there was no washer fluid. I was emailed the wrong pick up location and told a day before that the truck I reserved was not available. I will not be using Uhaul ever again.Kathleen S.
Customer did not leave a comment.Ann P.
Customer did not leave a comment.charles T.
People were friendly & efficientKathy L.
Customer did not leave a comment.Jan B.
Customer did not leave a comment.Hamzeh D.
The dolly i reversered was there and the interior of the truck was nasty.Michelle B.
This is not about this pick up location! It is about UHaul!! I had gone to another place to pick up at 1:00 PM as I had requested. I had the print out from my online order, with my order/reservation confirmation#, showing pick up and drop off location. It turns out that in small (Note), they advise you that those locations are only preference. And then much later they send you an email with a different location to pick up. In my case I was already at the first place I thought I was to pick up at. That is where I was when I received the email advising me that I had to pick up somewhere else. You shouldn't offer locations if they don't have the rentals, or if your just going to change pick up locations even after the rental reservation has been made.MANUEL D.
truck was not clean and smelled of marijuana in the cab. Ordered an appliance dolly but one was not available at pick up.Tory W.
Fast and friendly serviceBill S.
Customer did not leave a comment.brad C.
Ordered appliance e dolly but they spent have one I stock. Appliance dolleys are pretty specific and needed. I blame uhaul nor pick up locationSession L.
Customer did not leave a comment.Rene H.
Traler leakedDaryl M.
Super easy to checkthe truck in via the website.Allison G.
Rude and pushyJuan G.
Customer did not leave a comment.Rickey W.
Customer did not leave a comment.Laura L.
Requested a 26' trk well in advance! Your process of call the day before needs too be changed. I got a â€œcallâ€ the day before an the only thing available was a 20' trk, which made me have too make more than 1 trip. I was told from your crappy dis-patch that the trk would be a 0900hrs pick up, then was called an said the trk wouldn't be ready until 1100hrs. Then â€œagainâ€ another call....... â€œwowâ€ the trk would maybe be there at 1100hrs but wouldn't be ready until 1145hrs. To add too this fucked up situation since the original time of pick up was supposed to be 0900hrs I had movers lined up for 1000hrs. That's 9am trk pick up an 10am movers since y'all seem too be fucking slow an need a severe week long training class on how you fuck up people's moves. â€œWaitâ€ it gets better, the back of the trk was very sticky, the floors, the right side walls where you strap down...... we used all of our bed sheets, 3 sets. The trk was disgusting! The sticky adhesive fucked up a lot of shit! I've used U-Haul up too this move 4 times. This was the most fucked up move/trk I've ever seen. â€œOhâ€ let's talk about the gas upon pick up, I had 6 miles too â€œeâ€ that means empty for the slow motherfuckers. Pick up up location said if you run out we have a gas can too come help you... Wtf???? Let's remember I have movers waiting on me, we not the only fucking ppl moving ya kno? Time schedule...... It was all fucked up! Gonna post this on social media. Get training! My number +13375263397 call me I'd love too explain it better than I typed it. But right now, I say FUCK U-HAUL!! Rent #BUDGET #PENSKEchristopher C.
The man I spoke with at Neighborhood Mini Storage in Lake Charles was more than helpful and accommodating when I called with some issues about pick up time. He was willing to stay past closing time until the truck could be picked up. We worked out an alternative plan that didn't require him to hang over. I very much appreciate his kindness and his art of GREAT customer service...which hardly exists any more. I wish I knew his name, but I hope he receives this review and knows how very much I appreciated his help! He gets 10 Stars from me!!CHRISTOPHER A.
This location was great. They contacted us within the hour if picking up the trailer and also asked if we needed storage facilities. Very helpful and friendly.cindy D.
I rented this truck for 23 hours and was charged for 2 days the total over charge was around 50 dollars. Would not recommend or use this weasel company again.Adam H.
Customer did not leave a comment.Shavonne S.
Very clean and professional. ????BENNIE B.
Customer did not leave a comment.Aaron F.
Amazing staff.Lov B.
Super customer service!!!!Markita A.
Customer did not leave a comment.ANJELIA A.
Clean location with very helpful and professional staffRichard M.
Customer did not leave a comment.Dwight M.