Customer Reviews for Neighborhood Mini Storage 3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Neighborhood Mini Storage 3

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ILYA O. on

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ANDREA B. on

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tyree R. on

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Dustin S. on

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Jennifer D. on

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I dropped off my U haul after hours. When the staff got to work the next morning I received a receipt of return through my email. It was easy and proficient

Karen K. on

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ANNE S. on

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Victoria G. on

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Jeremy F. on

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Kathleen S. on

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My experience was terrible, one of the yrucks headlights was not working properly, driving at night was horrible. The trucks wind shield was filthy and there was no washer fluid. I was emailed the wrong pick up location and told a day before that the truck I reserved was not available. I will not be using Uhaul ever again.

Ann P. on

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charles T. on

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Kathy L. on

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People were friendly & efficient

Jan B. on

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SCOTT B. on

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Unit was infested with mice and mice feces, ruining majority of my property.

Hamzeh D. on

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Michelle B. on

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The dolly i reversered was there and the interior of the truck was nasty.

MANUEL D. on

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This is not about this pick up location! It is about UHaul!! I had gone to another place to pick up at 1:00 PM as I had requested. I had the print out from my online order, with my order/reservation confirmation#, showing pick up and drop off location. It turns out that in small (Note), they advise you that those locations are only preference. And then much later they send you an email with a different location to pick up. In my case I was already at the first place I thought I was to pick up at. That is where I was when I received the email advising me that I had to pick up somewhere else. You shouldn't offer locations if they don't have the rentals, or if your just going to change pick up locations even after the rental reservation has been made.

VICTOR S. on

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Great place

Tory W. on

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truck was not clean and smelled of marijuana in the cab. Ordered an appliance dolly but one was not available at pick up.

Bill S. on

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Fast and friendly service

brad C. on

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Session L. on

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Ordered appliance e dolly but they spent have one I stock. Appliance dolleys are pretty specific and needed. I blame uhaul nor pick up location

Rene H. on

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Daryl M. on

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Traler leaked

Allison G. on

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Super easy to checkthe truck in via the website.

Juan G. on

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Rude and pushy

Rickey W. on

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Laura L. on

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christopher C. on

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Requested a 26’ trk well in advance! Your process of call the day before needs too be changed. I got a “call” the day before an the only thing available was a 20’ trk, which made me have too make more than 1 trip. I was told from your crappy dis-patch that the trk would be a 0900hrs pick up, then was called an said the trk wouldn’t be ready until 1100hrs. Then “again” another call....... “wow” the trk would maybe be there at 1100hrs but wouldn’t be ready until 1145hrs. To add too this fucked up situation since the original time of pick up was supposed to be 0900hrs I had movers lined up for 1000hrs. That’s 9am trk pick up an 10am movers since y’all seem too be fucking slow an need a severe week long training class on how you fuck up people’s moves. “Wait” it gets better, the back of the trk was very sticky, the floors, the right side walls where you strap down...... we used all of our bed sheets, 3 sets. The trk was disgusting! The sticky adhesive fucked up a lot of shit! I’ve used U-Haul up too this move 4 times. This was the most fucked up move/trk I’ve ever seen. “Oh” let’s talk about the gas upon pick up, I had 6 miles too “e” that means empty for the slow motherfuckers. Pick up up location said if you run out we have a gas can too come help you... Wtf???? Let’s remember I have movers waiting on me, we not the only fucking ppl moving ya kno? Time schedule...... It was all fucked up! Gonna post this on social media. Get training! My number +13375263397 call me I’d love too explain it better than I typed it. But right now, I say FUCK U-HAUL!! Rent #BUDGET #PENSKE

CHRISTOPHER A. on

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The man I spoke with at Neighborhood Mini Storage in Lake Charles was more than helpful and accommodating when I called with some issues about pick up time. He was willing to stay past closing time until the truck could be picked up. We worked out an alternative plan that didn't require him to hang over. I very much appreciate his kindness and his art of GREAT customer service...which hardly exists any more. I wish I knew his name, but I hope he receives this review and knows how very much I appreciated his help! He gets 10 Stars from me!!

cindy D. on

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This location was great. They contacted us within the hour if picking up the trailer and also asked if we needed storage facilities. Very helpful and friendly.