Customer Reviews for Neighborhood Mini Storage 3
(U-Haul Neighborhood Dealer)

Rating:

5.0

I like I could just call u-Haul and get a real person. She did everything on the computer for me.

Rating:

5.0

Nothing every thing was great

Rating:

5.0

Selection was limited. Wanted a 4x8 which wasn’t available in town anywhere. The equipment reserved was available and ready to go

Rating:

5.0

Don’t change a thing!! Also the lady working the counter that took care of me on 8/20/24 at around 1pm was very knowledgeable and helpful not to mention just super nice! Thanks

Rating:

3.0

Arrived after hours. Place was clean and organized from what i could see but had no interaction with the staff at all. Stupid form that NA isn't an option!

Rating:

5.0

All was good

Rating:

5.0

Great service

Rating:

5.0

This was my change of drop-off location and the lady was very sweet and caring.

Rating:

4.0

N/A

Rating:

4.0

Major concerns with the downtown lake Charles Uhual location. Not this location!!! Downtown lake Charles Uhual Personell was not there. They had a sign on the door that said closed for almost one week when I arrived on Friday with a confirmed drop through the local scheduling office also no where to turn around giant Uhual truck and car trailer . Unprofessional unfriendly staff. I as told I would need to download an app and get gate code access which was not available. After waiting several minutes I decided to leave and drop at 211 sale street that actuality had staff present on site . Downtown lake Charles Uhual should be reviewed for questionable service .

Rating:

5.0

I can't think of one thing that needs improvement.

Rating:

5.0

Kept my stuff in this storage for 1 year, while i had an assignment overseas. Set autopayment with them and while i was outside the Country everything went smooth. At my return i collected my belongings and close the contract. Facility is clean, accessible 24/7 and the employee are very kind and professional. Couldn't expect a better experience. zero hassle.

Rating:

5.0

Doing what you're doing works for me

Rating:

5.0

Excellent customer service fast and friendly workers.

Rating:

4.0

The customer who used the equipment before me abused their terms of agreement and as a result left the moving van dirty and on an empty tank of gas. The check in process on the app wasn't clear and I made the mistake of putting the tank of gas on 1/4 of a tank instead of empty and got charged the full amount plus cost of gas itself. It is being made right and I'm supposed to get a $40 credit in the days to come but it was a bit confusing to me at first because I wasn't in the frame of mind to read over every bit of detail. My fault of course but the experience was good and as expected overall.

Rating:

5.0

Great Customer Service and Clean.

Rating:

5.0

The original drop off site, 8045 lake str DID NOT EVEN EXIST! Do not agree with the extra charge, was not our fault the drop off site was VACANT!!

Rating:

1.0

The man was very very rude would not give his name or a break down of my charges we asked for a 10ft truck and got stuck with a 15ft without knowing. I didn’t understand charges and he didn’t want to explain the charges instead he got loud a hollered. Very very very rude & unexceptional I would not recommend anyone to go to private uhaul on sale road!

Rating:

5.0

I hauled a car to/from central Kansas. I was very pleased with how the trailer pulled and the trailer brakes were set up perfectly.

Rating:

4.0

The truck was somewhat dirty when I got it so I didn’t think I should have been charged cleaning fee , but overall good experience

Rating:

3.0

A truck should never be rented with less than half a tank. Mine only had 1/4. And I turned it in with twice that amount. Should have been reimbursed for fuel.

Rating:

5.0

My experience was delightful and speedy. The girl was pleasant and friendly and helpful. I've not had customer service like that in decades.

Rating:

5.0

Staff was amazing. Super helpful and very nice. Would use them for all my storage and moving needs.

Rating:

5.0

Staff was very friendly, helpful, and professional. It’s wonderful to receive great service with a smile.

Rating:

5.0

The manager assisted me with my truck rental and was very professional.

Rating:

5.0

John the guy at the storage place was amazing. Went over the truck with me at turn in amd made sure everything great. Excellent customer service.

Rating:

5.0

Easy in easy out.

Rating:

5.0

Easy pick-up and drop off. Equipment in great condition.

Rating:

5.0

There was a problem with the lighting in the area where my units were.

Rating:

5.0

Folks were nice and helpful.

Rating:

1.0

The vehicle had no oil pressure or fluids in it. The gas gauge was inaccurate. The whole experience was bad.

Rating:

5.0

Thanks

Rating:

5.0

Free lunch

Rating:

2.0

Even though I dropped the uhaul off at 8 in the morning they did not process it until 11 and then charged me for an extra day because they processed it late

Rating:

4.0

Taillights stopped working on trailer and I recieved a ticket in Bridge City. Make SURE everyrhing is working properly....especially lights.

Rating:

5.0

Would definitely use Uhaul for all our moving needs, supplies and services in the future. 100% satisfied with everything and everyone we dealt with through out our rental experience.

Rating:

5.0

Absolutely nothing. Staff is wonderful! Store is clean and well managed.

Rating:

2.0

My truck was there, no appliance dolly and no dozen blankets, only three. Was asked where could I go and get the things I had made on my reservation 2 weeks previously! Was told to go over to the other store about 10 miles out of the way and they SHOULD have what I needed! Staff person, young and no customer skills!

Rating:

5.0

Offer tie down straps.

Rating:

5.0

Stay consistant and friendly

Rating:

5.0

Nothing was a totally easy process

Rating:

3.0

Be honest with customers when they requet specific locations.

Rating:

5.0

The gentlemen who assisted me was very helpful!

Rating:

4.0

Pick up was easy and site had friendly staff. My complaints are towards the U-Haul phone application check-in process. It took over half an hour to check-in because the uhaul web browser constantly lost connection to its server. I had to go through the steps nearly a dozen times before I was able to make it through the entire check in process without the web page crashing. Also, I paid for 2 dollys and padded blankets. These items were not included with the truck. I called customer service and they stated that if I wanted those items then I would have had to pick up the truck during office hours, not after hours. This information would have been helpful before I spent the money. They said they would remove the charges and make a note on the transaction so that the drop off location would not be expecting these additional items. Neither of these actions were done, the operator did not even ask my name or for any info to refund. She simply just hung up.

Rating:

5.0

This storage facility was a secure place to have my things stored. I had a 5x5 unit but is was enough room for my things more than enough i mainly had boxes and trash bag of stuff but is was very well secured of course i purchase a lil insurance incase anything was to happen the staff is very friendly i had know indications and complications with them st all. They have a secure gate to go through with your code as well. Thank you so much for your service if i had to do it again i would chews you'll and recommend you to my friends and family.KB.

Rating:

1.0

The location I picked the truck up was fine. Seemed like I nice establishment. However my truck pickup time changed three times as well as locations. This caused several timing issues that I had to change. I reserved 36 moving pads. However none were available. I am thankful there are other rental companies available. I will probably stay away from u-haul for a while.

Rating:

5.0

Vehicle wasn’t terribly dirty. Dash could have been wiped. Looked like drinks had been spilled making it a sticky, gooey mess. I would pay extra for cruise control. Foot got very tired after eight hours.

Rating:

5.0

Truck was fine but had 97,000 miles on it. Had me worried.

Rating:

5.0

The store was closed so the key was dropped in the box.

Rating:

5.0

Easy to get in and out the staff is very helpful. They will walk you through the truck provide helpful hints

Rating:

5.0

This place helped me out in my most difficult times after Hurricane Laura. I will recommend them to everyone!!! Thank you so much! You were a true blessing!

Rating:

5.0

Easy to pick up and drop off, great customer service

Rating:

3.0

There was no drop box to leave the keys after hours

Rating:

5.0

Please check the wear on the tires. The tires on our truck were showing quit a bit of tread wear.

Rating:

5.0

Great place and very nice workers. Definitely recommend to anybody needing storage facility.

Rating:

5.0

Don't know the guy and gals names at the front but they were all very friendly and helpful. would definitely use this storage again.

Rating:

3.0

The gas was not in the same place what was in the paperwork which was stated that it was on full and it was not I took a picture of the gas needle when I got in it brought it back after business hours and the next day was charged for the gas that was not accurate 😤

Rating:

5.0

Our experience was generally very good. We moved out because of the flooding. We appreciated being called that there was a potential that our unit had flooded and when we returned from out of town we found that it had, indeed, flooded. It is not your fault that it did but we cannot take that chance again. We did appreciate the dumpster to throw away ruined items. As to whether or not I would recommend your storage unit I would have to do so with reservation due to the flooding. All other aspects were positive though.

Rating:

5.0

My experience at this storage facility was awesome. The staff is very professional and did not mind helping me find the right size storage unit I needed at the time. Also they offer some of the best prices for there unit.

Rating:

5.0

We used the unit for nearly 8 months. We were completely satisfied and would definitely use your facility again.

Rating:

5.0

Yes we were very happy with the service and would use again if we needed too. We would highly recommend them to others. Than you !!!!

Rating:

5.0

Rat infested and charge way to much price gouging since hurricane

Rating:

5.0

This is the best storage facility in the parish!!!

Rating:

5.0

Staff was extremely friendly and courteous, unit was clean and well maintained, I will always use them when needed. Always recommend them to family and friends, Thank you. J.E. Scism, Jr.

Rating:

5.0

Super friendly and courteous. Would definitely recommend.

Rating:

2.0

Unit was infested with mice and mice feces, ruining majority of my property.

Rating:

5.0

Great place

Rating:

3.0

Website stated 1free month not true. I looked like an ass when talking to the storage place because they knew nothing about it or my reservation.Please remove me from any future emails or mailings.

Rating:

3.0

Just needed to get closer to home