Very satisfied with service provided
Amy B
Customer Reviews for Neighborhood Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck bed and floor mats were muddy, but not really an issue. People at the front desk were excellent.
Simon MExcellent job, excellent value, nicest people Number 1
Joseph BEveryone in in the office at the moss bluff location on Sam Houston Park Way we're very nice. I was in and out didn't have to wait. When I returned the u-haul the young man in there was nice to me and also other customers that were in front of me
Aaron GFriendly and knowledgeable people set me up perfectly with what I needed to move my son across the country.
Terry ANot charge some an extra full day when it’s turned in a 2 hours late due to someone not be able to turn it prior due to their job working until 5 pm.
Nicholas BNothing comes to mind.
Lester HEverything was as it was supposed to be. Returned a day early and no problem at all refunding they day rental.
Marcus CYour customer service is poor and misleading
RICHARD BWhen you pay a large sum of money to rent a truck, you'd at least expect to not be threatened to be charged 50.00 over two pieces of paper left in the truck. Seems like uhaul has alot of very lazy workers who would never do things for their customers.
Chenette KIt was a great ride.
Faheem HAs always this location is superb when it comes to renting a U-Haul. Very friendly and professional employees always willing to help thank you so much.
Michael CCheck the vehicles for cleanliness prior to renting out. Check the vehicles to ensure properly working (low oil and check engine light on)
Janine JThese people are the best at customer service. They really go out of there way to help you even after hours. Next time we need storage or a U-Haul we will be back.
ROBERT C | Overall ExperienceFriendly helpful staff! I would recommend this business!
Butch dI am having the same problem. They continue to charge me for charges without telling me. No one will tell me why. I have taken my checking acct info off and now they are trying to charge an old card. I have called. I have written emails. No answer. Next stop BBB and get new cards after filing fraud charges against them.
Karen KWent in on Sunday so nobody was there but there was plenty of space to park and location of key drop was clearly visible.
William Seasy transaction and friendly staff
mark dJonathan was super helpful. He made sure everything was hooked up correctly.
William MExcellent service and communication with staff!
Kathleen G | Overall ExperienceI’ve had dealing with them before and it’s always been favorable.
Brady NWhy would you charge a customer more when they extended their rental then bill them for extra miles? They is horrible and really upsetting.
angelic tI’ve used this facility twice since hurricane Laura and we’re very pleased. Ms Robin got us set up in a very concerned way, and everything has always gone smoothly. Thank y’all
Peggy G | Overall ExperienceNothing really, except for Joner. He was a very polite and helpful young man. Very attentive. If it weren't for Joner, I'd probably still be in your parking lot. He deserves a RAISE!!. CUDOS TO YOU JONER.
Melanie SMobile check in was very Convenient when i found out i needed a uhaul last minute
Jacqueline JNothing! This location is amazing! Knowledgeable and curtious staf!
Bonnie SGood work
Daniel DNo one was at the store when I was supposed to drop off the truck. I stayed 15 minutes past the drop off time and still no one was there. So I dropped the key off in the dropbox. When I went back to check on the truck the attendant said that I dropped the truck off at the time I when back and then charged me an extra day because I didn't drop it off at the "right time". This is extremely wrong. And the attendant's fault for not showing up at the right time.
LUKE YFriendly and helpful,
Charles HStaff was always helpful and answered any questions I had and storage buildings are well kept
ETHAN A | Overall ExperienceNo improvement needed!
MARIANNA MEverything was fine just couldn’t get appliance dolly
MIRANDA GExcellent service. Thanks
RANDALL LClean and secure Staff helpful
DUSTIN L | Overall ExperienceUtilized this facility for 11 years and it was always maintained very well.
BERNADINE G | Overall ExperienceOnly issue was the original place we were supposed to pickup trailer didn't have trailer. So we had to drive to a nearby town to another uhual location to get our rental. Which was about 20 minutes further away from our house.
Dustin NThanks for y’all’s kindness and hospitality I would use y’all again and refer friends and family to you 👍
Joey O | Overall ExperienceRobin was kind and very easy to work with.
Matthew WKeep up the good work. God Bless!!!
THOMAS DAbove and Beyond
Edith M | Overall ExperienceAbsolutely the best experience. Ms. Robyn was super helpful and so polite. Lightning fast service!! The best part was that it was inexpensive. I will always go to the Moss Bluff location first. Thanks y’all!
Stephanie JTHIS IS JUST A SMALL DROP OFF POINT, BUT IT WOULD NICE IF THEY KEPT A FEW MORE TRAILERS IN THEIR INVENTORY.
ROBERT TI had originally scheduled my rental truck pick up in 70605 and found out the night before that my reservation was transferred to a location 30 mins farther away. This was a significant inconvenience.
Chad AI called the office on Friday 5/28/21 to let them know I was moved out but my padlock was still on the door so I could come back and sweep out the unit, however when I went back on Sunday, 5/30/21, my padlock had been cut and the unit had another lock on it. What if I wanted to keep my padlock that cost me quite a bit of $$? Also, there was a lot of mouse droppings on my containers. Is this normal? Otherwise, I have been very satisfied with the service. Thank you.
SHARON M | Overall ExperienceNothing. The front desk associate was incredibly helpful and everything was ready for me.
Misty FEverything was sufficient
VICTOR SNone
Robert GAll was great 👍
Bobby CClean the inside cab and wash the mud off the truck. Still had to spend 30 plus minutes in store even after completing online pickup.
Robert RAfter hurricane for 3 months the facility did not have a front gate. Water got into my unit and I was told by the staff that I was mistaken even after showing proof. My unit was “climate controlled” but all of my bends and wood furniture had mold growing on it.
Michael S | Overall ExperienceNice place for storage.
DEREK S | Overall ExperienceThe staff was very friendly and answered all my concerns. Excellent place and would recommend to friends
Dewey P | Overall ExperienceI really appreciated the friendliness and assistance of the staff, along with the convenience of the storage unit. Despite numerous bouts of bad rain, my items remained dry and secure! Excellent!
JONATHAN J | Overall ExperienceLove this place. Secure, clean, and very good people that work there. Manager will bend over backwards to make sure you are happy.
Privacy R | First ImpressionsStorage Facility is awesome!! Clean, well kept, and knowledgeable staff. Manager is top notch!! Would definitely recommend to anyone!
Privacy R | First ImpressionsVery helpful staff, very pleased
Privacy R | First Impressions