Nothing really, I needed a u-haul right away you provided one, it was quick and easy, very polite, easy to talk too. Had no problems would definitely recommend them to others.
Verna L
Customer Reviews for New Broadway Foods Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store opens at 10, yet reservation can be booked for the earlier time. Mobile pick up is not available, even though it doesn’t tell you so, until you’re ready to pick up a truck. The back of the truck was messy, even though all I had to move is a brand new couch from the store, I still cleaned the back from soil and grass from the previous customer; otherwise I felt like I’d be blamed for the mess. The tire pressure message was appearing on the dashboard. The lady providing the service was not exactly welcoming type of character either.
Vadym HGreat customer service
Ruth CHad a flat tire which we tended to ourselves. The gentlemen at the gas station put about $25 - $30 more gas than was needed snd there I'd no refund for that. I need to rent sgsin in the up co.ing weeks and could not even get a credit. Other than that everything was great!
Jennie Sthe clerk was exceptional
Kirk MMy rental wasnt till 4pm so by then the snow from the previous day should have been cleared off the trucks.. i had to climb up best i could reach to wipe snow off hood, lights, tailgate, window n roof with no brush or scrapper.. also halfway up calves in snow to get to it. There was rental receipts from 2 other people left in front with tim hortons bag between seats, food wrapper under the seat, food receipt behind passenger seat. I cleaned it all out when i brought it back. Also tire reads low add air had to take it to garage for air and tank was half full so ended up spending more trying to guess how much i used and ended up putting more gas into it then it had when i got it.. i was good with the other experiences i have had in the past but this was not pleasing at all
Erica AI booked a u-haul for 9am mobile pick up, after reaching at the location at 8:55am, I was told on the call that it has been changed to in hand pick up and store opens at 10. I was paying 100/hr for the 3 guys per guy I hired, I asked them to be at my house by 9:15 and they were there. Had to pay them $75*3 for no reason! Highly disappointed by U-haul
Gobind SI would like suggest, Keep open all store at Saturday and Sunday at least until 6.00pm or 7.00 pm because during weekends people like to shift their stuffs but some of your station is closed so we have to go where ever the location is opened. Other then that everything is perfect.
Saravanaan MCan do a better job of cleaning your moving trucks. Floor of truck needed a good sweeping out. Had to pick up truck in one place and tow trailer at another. I reserved truck and trailer a month or so in advance and should have been together on site at time of pick up. Also when I went to pick up truck on day of my move I couldn’t be found in your system which caused me great anxiety. Used your service before and tried to ding me for a piece of equipment that I never received. This time tried to ding me for additional days when truck and tow trailer were returned the day of agreement. Perhaps maybe not make small businesses part of your business maybe this is where so much confusion comes from?
cathryn mFast friendly service,clean up to date trucks,very pleased.
Lisa OSigned a contract for $56.00 went over 17 klm but they did not tell me that I would have been charged in Mike’s. Cost me $81.00 even after I mentioned that I was not aware the truck was going to measure in miles especially when I was quoted in klm by the worker!!!! Very rude and disrespectful towards me when I asked the questions of how that’s fair we drew up a contract in kilometres and now you want to charge me in miles costing me $41 over
Laura sStore location is water damaged and reeks of mold. Had to wait an hour for my rental because the person returning the truck returned it late and had to make last minute arrangements to pay for it, and I had to leave the store multiple times because I couldn't tolerate the smell.
Daniel HService was great.
CHRIS MEverything was great. Both gentlemen, pickup and drop off, were very helpful and courteous!
Charlotte HBack brakes getting really bad for got to tell the dealer
David MThe guy working at the location had no clue, on how to calculate miles to km or how to charge people, had to wait over 30 mins dropping off and picking up the vehicle. And to top it all off he tried to over charge all 3 of us picking up rental trucks that day. It was the worst uhaul experience I ever had.
Charles PThe location doesn’t have any means of using debit as a method to pay for your equipment. The worker had to use my phone to login and get the pickup process started. The worker also didn’t seem to know what he was doing. He also charged me $1.43 a km instead of the $.89 that I was quoted when I made the booking. Definitely was not impressed at all.
Jessica Wthe staff member was alone attempting to operate a convenience store plus the vehicle rental. The staff member had a poor command of English plus a heavy accent. Not a good experience.
John MI would like a call back and a partial refund. The 10ft truck was what I was given. It was beyond dirty inside , the cup holders were covered in food and dried liquid. There was stains on the plastic flooring and ash from someone smoking in it. It stunk so bad of smoke. I am allergic to cigarette smoke. I had to drive with the window all the way down and I still had a reaction. When I complained to man at the store he said to call you as he does not deal with anything. He can barely speak English and has horrible sense of wanting to do anything at all. I would like some of my expense compensated as I am beyond angry. I did take pics of the inside to show how horrible it was. Worst experice ever. It also took him over 45ins to complete the booking that was already done over the phone.
Brittany EBooked my uhaul early in the morning for pickup at 10. I came in a little early around 9:45 and gave the cashier Mt info. I spent about two hours in there because they were saying the truck I rented is only for intown use and they had thought I was doing one way. It took almost two hours of saying i will be returning it there, offering a different truck for a higher price and a different location for them to finally say that I can use the truck I had originally rented/looked for . Cashier was friendly though lol
Brandon MI entered my information online, but had to give the same again upon arrival.
Brian GHAVE THEM MAKE SURE THE VEHICLE IS CLEAN. THE OWNERS SHOULD BE TAKING PICTURES OF THE KM AND THE GAS, WHEN THEY ARE GETTING TRUCK READY, NOT THE CUSTOMERS. ACCESS TO A RECEIPT WAS POOR. THEY HAD NO ACCESS TO THE RECEIPT FOR THE CUSTOMER AND THERE WAS NO QUALITY TO THE RECEIPT. ALL YHE CLERK COULD GIVE ME WAS MICRO RECEIPT AND THE CLERK PRINTED ONE OF HER PHONE FOR ME. THEY CAN READ MY CREDIT CARD CLEARLY BUT I CAN'T READ RECEIPT THAT THE NUMBERS ARE ON.
James WUhaul had left over remains in it when picked up . Took 45 minutes to proccess before getting the keys . There was not 3/4 th in the tank which he made me sighn that there was . ( I have pictures of what was actually in the tank ) a dolly was not available at this location which being a single person moving made things more difficult and had to hire help which I didn't have in my budget . Buddy went to charge my credit card with out even giving me a total. Will not use this location again I love the company it's self very convenient and affordable but this location was dirty and won't recommend
Jenna QUnable to collect at requested time due to store openings g late rude
Thomas AThe side mirror was broken. We paid for moving trolly but discovered it was not there when we went to pick up sofabed. My husband and myself struggled to lift it. Truch was not clean inside as well found a cigarette on floor.
Vee KI had originally asked for a 10 foot truck for pick up in Halifax, NS but was instead given a 26 foot truck in Sydney, NS 5 hours drive away finding this out only 24 hours prior to the pick up time with no option to look at other accommodations
Paige GTruck had something spilled in the back but that did not affect what Ieeded it for. Also the brakes were soft.
Robert MThe truck was full of trash from the last person who drove it ....the lady in the store was very sarcastic ..
Devon BAwful just awful. You changed my reservation 3 times 3 different locations 3 different times. I booked and paid for an appliance dolly and didn't get it so had to pay another $35 to rent one from home depot. Tool 40 Mins to get the truck even though I booked a 20 footer n got a 15 footer which means 3 trips instead of 2. Then to return the truck it took almost an hour to return it as the app would not upload pictures and the employee was dealing with 1 person trying to rent and 3 people trying to return. It cost me almost $220 for horrible service.
Jason OThe gentleman that was working and rented to me was very kind and informative ty
CRAIG FThe back of the van was still wet and covered in mud. Also rented the vehicle with half a tank of gas and returned it with the same amount as what was in it when i picked it up. They lied and said it was a full tank when i picked it up and then tried to charge me 110 dollars for gas . I will never be using uhaul's services again after my experience today. And warn everyone to request to checknthe gas level before signing the contract.
Jonathan MThe van was filthy. Sticky substances on the center console, beer bottle in passenger door with liquid still in it, used surgical masks on the dash, previous customer left a yoga mat in the back, nothing wiped down, zero respect of public health measures, or any standard of cleanliness. Disgusting
Sean MThe vehicle mechanically was in great shape and was of no concern. The interior of the vehicle was disgusting. There seemed to be melted gum on the center console, a used mask from a previous customer, a McDonald's coffee cup that was half filled, a used disinfectant wipe lay on the center console as well. In the back of the van there was a yoga mat that had seemed to be dry rotted. The seats were filled with a disturbing amount of what looked like pet hair, there was also a beer cap from a beer bottle in the door pocket of the passenger door. I would recommend a thorough clean on this vehicle
Daniel BShould be explained by location proprietors that a surcharge will be added to bill if using a credit card for payment.
Rory CTruck was dirty inside when we picked it up we loaded furniture and kept it in our driveway while our floors were being done and we were given a cleaning charge for a truck given to us with someone else’s dirt
Rudy MVery satisfied!
Linda MFree coffee
Michael MCustomer service at the location was slightly rude. Other than that was good
Brandon MThese guys out done themselves as usual. Cleanest vehicles Every time, fast courteous service and always willing to go above and beyond to satisfy. It is always my pleasure to go to Broadway convenience. Awesome job you guys rock!!!!
SHARON CWas very easy to pick up/drop off the cargo van. The back needs to be swept/vacuumed out but my stuff was all wrapped so I didnt have to worry about it getting dirty. I recommend uhaul!
Stephanie SFriendly staff, good service.
Anddrew BMake sure when someone has a reservation that they get the vehicle at the time they reserved for as I had to wait an additional 16 hours. Very unprofessional and inconvenient.
STEVEN TKeep up the good work! Customer service is awesome and the vehicle are always clean. I wouldn’t go anywhere else. Highly recommended
SHARON Call good
Michael MThe left a dirty mattress in the back I had to pay 50 to dispose of it because of cross contamination. I called them back and they wouldn't come pick it up when it was only 22 minutes down the road from that location and I had no other way of getting it back to them not impressed at all.
Cheri DMileage was off when we picked up the vehicle, had to wait 45 minutes on hold w/ customer service to fix the issue. Took about another 15 to communicate with them. Lost an hour of moving time, extended the return, was also charged extra $ for the rental.
Alexander SFind a company to operate your franchise, the girl argued with me on the amount of my refund, tried giving me back the cost of the rental out of the 100 deposit instead of the remainder. Very rude.
Shawn CMake sure you send me to the right place to pick up the trailer ... other than that .. it was great
JOHN OStore did not open a specified time; had to wait outside. Garbage left in cab & box. The vehicle was definitely not sanitized after previous rental. This should be priority, especially during a pandemic. Truck ran well, no mechanical issues. No windshield wash.
Allison MOutstanding service.
Prasanama KVery kind , helpful staff. Will do business again with them.
WATHERBEE CTruck was dirty inside pop bottles coffee cups sticky, no windshield washer fluid, rented for a day and had a text msg wake me up at 12:30 am saying it was due back after only having the truck for 3 hours. the owner of the store told me it was $117.00 for the day unlimited km then when I brought the vehicle back he told me that that was just an estimate what she thought I was going to drive and then fought with me telling me he didnt say that when he did in the end it was 182.90 I can rent a box van for 100 dollars a day unlimited kilometres at discount car rentals. We are a cleaning business and use box trucks often 2 or more times a month and I will never be back to u haul again.
BRANDON CExcellent service. Very friendly very professional location easy to find.
Kathleen DNo windshield washer fluid. Vehicle not scrapped off full of ice and snow.
Adam MGreat experience, very friendly staff. Helpful
Joel APerfect service
VIJAY MHighly recommended, helpful staff. Great work experience
KAVARBIR SStaff is really friendly well experienced and timmings is excellent 9am to 10pm open on Sundays waoo
Bailey GAwesome services.
Rohith K