Customer did not leave a comment.CHARLES R.
Customer Reviews for New Express Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CLARISSA R.
The location on Rigsby and WW White needs a new worker. The gentleman there is rude and ignorant. I originally reserved and tried to pick a truck up from there and he ended up cancelling my whole contract, causing me to pay more mileage and more days for this truck because the people I had set up to help couldn't because they had to work by the time I finally got a truck and got started so I was left loading a 5 bdrm 3 bathroom house with myself and my 20 yr old daughter with both of us having back injuries from a recent car accident.HEATHER G.
It was okDeivys S.
I was not expecting to pick up the truck from the hood corner store. The lady that check me in at the store was rude and ghetto. They didn't add my furniture pads but I was charged for them. Even after I called customer to let them know the customer service rep was no help she just said that she'll put it in notes. Then y'all charged me for mileage and gas that's a ripoff.Ericka B.
Customer did not leave a comment.MARIA P.
Very friendlyJONATHAN C.
There was homeless people in the back of the truck Truck was dirty I would definitely not recommend this serviceFRANCISCO G.
Customer did not leave a comment.JOHN E.
The area was swarming with homeless people. Also, We were charged for an extra day when we had the truck back on time but the check in person didn't check it in until 32 minutes later. So that is the check in time he put on our paperwork. We called to complain and he said he would call us back but he didn't of course. Crooked business. We won't use Uhaul again. Back to budget for our needs.Melissa R.
Not a safe location for pickup/dropoff, rude staff and refusing to reimburse extra gases purchased. Overall experience was badnketiah M.
I arrive at the location a little bit before my pick-up time, but the person renting out the U-Haul shows up about 5 minutes, no biggie, so I continue with the check out process and everything goes smooth and I get handed my keys to my U-Haul. When I get to the U-Haul I find a hobo slumped in the driver seatâ€¦ I go back inside and tell the clerk that someone is sleeping in my van and the clerk tells the hobo to politely leave the van, but the hobo does not budge. The clerk gives up immediately and just walks away, so now I have to take care of the hobo. I shook him awake and told him he needed to hop in the van next to me or something because I gotta go. He leave and that was that. The facility here should really lock up the trucks when not in use as well as the truck beds. The clerk did not handle this situation well and left me to deal with it. Now onto the van itself. Brakes need surgery. The brakes were squealing very loudly, not a good thing to hear. And the truck was dirty (prolly from all the hobos squatting in the trucks). Poor place to pick up a U-Haul. Drive to any other U-Haul spot in San Antonio and I bet you any of them are better.ANDREW G.
Customer did not leave a comment.Elias C.
This location should be CLOSED. The location is in a slum area with homeless people loitering around, even sleeping in the rental trucks. The location is a convenience store housed in a dilapidated building selling mostly drug paraphernalia. PLEASE do not direct any more customers to this DANGEROUS locationJAMES W.
Customer did not leave a comment.Francisco M.
Customer did not leave a comment.Walter S.
Part of town was a little sketch, but everything was cool.Damecus C.
Customer did not leave a comment.RICHARD F.
The location was a convince store. They didn't open the door till 9:15am. That set me back cause I wasn't the only one waiting.Mariea R.
working toilet!Renu C.
They were 30 minutes late in opening the store, which put me over an hour behind travel time . The uhaul had not been cleaned out properly it was filthy. Once we got on the road yhe AC kept going in and out. It was a miserable experience. Called customer service and no one has gotten back to me on any of this. Poor customer service at pick up poor poor poor poorRachael D.
Customer did not leave a comment.Maricela H.
Tried to complete my own drop off and the app would work at the last step of the process. I was able to drop off keys with someone at the connected gas station. Returned the truck with gas at the same level as I had picked up and was charged a $17 difference anyway. No Uhaul signage indicating this was a rental/drop-off location, area was dimly lit with no clear designated parking area. Will not return to this location.Stephanie R.
Customer did not leave a comment.luz G.
I appreciate the associate for exceeding my expectations in assisting me and another customer.Melysa C.
I was supposed to pick up the truck at 9am, I was there at 8:55am, the guy who works at the gas station came in at 9:30amIbrahim B.
Customer did not leave a comment.matthew S.
To allow the customer to drop off equipment at another location. Some of us don't have Another human being in the world to stand and hold us tight. Yo help us. Alone amongst all the odds we prevail. Love and let live.JENNIFER P.
Customer did not leave a comment.Earl G.
Customer did not leave a comment.LINDA S.
Terrible customer service I was sent driving from one location to another. I was told I was going to get free miles for all the troubles and they did nothing to help meConnie S.
Customer did not leave a comment.Thomas C.
Store didn't open until about 30-45 minutes after I was scheduled to pick up my truck. I had ordered a dolly, wheels, and moving blankets but none were provided.Tyler H.
Tire gauge light was on. Was concerned about getting a flat tire during my out of town tripSUSANA R.
Vehicles should be cleaned as the one I received smelled of cigarettes. Also the front end bounce and had a almost bald tire on the front right. AC kicked in and out while driving and had a heavy odor of cigarette.LYNDON A.
Customer did not leave a comment.Patrick A.
Key was not where it was supposed to be. Pickup location is in a very sketchy area, making the frustration of the key missing even worse.Nicholas E.
Only dropped off.Audrey D.
I appreciate the help and good customer service I received from the representative in the storeArmando A.
The website kept slowing down causing me to keep putting my personal information in .was confused how I was going to charged. overall was not satisfied .Over charged me greatly .Daisy G.
Very unsafe, nobody to helpChris B.
Customer did not leave a comment.BARI G.
Customer did not leave a comment.NICOLE C.
No commentJANICE M.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Carl D.
Great Outstanding customer serviceJaleesa C.
Don't take the reservation if you don't have the equipment requested. I ordered an appliance dolly and a regular dolly along with furniture pads and none of that was in the truck or anywhere else at the location.Justin K.
Customer did not leave a comment.VERNON C.
The location took care of my needs. Friendly, fast and even fixed issues with the original contract when the vehicle was delivered.Thiyag C.
I was told I could take the equipment back to another location. I took it to another location and I was then told U-haul would charge me double.Charles V.
Customer did not leave a comment.Ryan H.
Truck was dirty Rental location was a small neighborhood corner store Very unorganized but she did her bestGREGORY B.
Customer did not leave a comment.Gloria A.
Friendly people,but the truck was not cleaned out -animal hair and food crumbs in seat, on carpet.RICHARD K.
Customer did not leave a comment.BRANDON S.
The app to check the equipment in is suspect, it freezes at a certain point and you can't complete the invoice which leads to other charges. There has to be a better way for customers to be relieved of these extra charges. When the apps works , it's good, when it's not it's frustrating .....paul B.
Only 1 employee for handling both convenience store sales & also handling Uhaul serviceLARRY RAND H.
Customer did not leave a comment.Adrian W.
Before taking money off of someone's card you need to discus the charges.DARRIA B.
Customer did not leave a comment.paul B.
I was over charged $200 for less than 30 miles & 2 days. I was given a key & told the truck number & where to locate the number on the truck, but I had to find the truck on the street in the next block. I Was asked to take photo of mileage to check me out. I was charged for insurance and wasn't aware I being charged for it.april E.
Great customer service, clean vehicle and easy pick-up/drop off locationJeremy G.
I was charged more than i should have been.Sandra C.
Customer did not leave a comment.Miguel T.
It's a satellite location, the clerk is professional, very accommodating so that's a plus.paul B.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Jessie M.
Very helpful in coordinating my reservation change.Charles B.
Customer did not leave a comment.Patricia M.
Uhaul falsely advertised the height of the truck by failing to note that the doorway limits the height of an object being moved. This was discovered within 1 hour and the truck was returned unused. Rather than provide a full refund, as one would expect, uhaul management determined that a reduced payment was required. Very disappointing. Should have been no charge and uhaul needs to reflect door heights in its advertising.Robert M.
Customer did not leave a comment.leandro E.
Customer did not leave a comment.PATRICIA SALINAS R.
Customer did not leave a comment.KAJAL B.
Customer did not leave a comment.Geremiah W.
They never approved my rental so my phone check in/n contact pickup was useless. Had to stand there and wait when I was on a time schedule. Its in a really bad area as well.Gillian D.
This was the 3rd location I was sent to after being told that my original pick up place did not have the truck we had entered into a contract with. I was promised a $50 reduction in fees which did not come. The discount was known to the person at the Commerce location and he acknowledged it. Overall, it will be a very long long time before I will use a U-Haul again.Melva B.
I was charged for gas and I had over the amount I started with, the guy lied and I have pictures to prove it. I was also charged and extra day after the guy lied and said I could turn it in by 5:30pm instead of 1:30PM I would be fine. I would Like my refund of money that was charged incorrectly.Ellenia H.
Could find the location to drop off, so called this location. A man answers the phone , so I asked i need to drop off a truck. He stated I can't drop off the truck . So I ended up calling uhaul waiting an hour on the phone and made them call the location and they say I can drop off the truck. So since all that time was wasted I get charged anther day. When arriving to the location I parked outside went inside, a young man said I need to take pictures of the mileage and gas, so I go back outside, he comes outside yelling at me saying with his pants hanging bellow his underwear hickeys all over his neck very unprofessional, â€œI need to move the truck or I'm gonna charge $80â€ so I responded â€œdo what you have to you guys have been wasting my time beginning by telling me I can't return the truck hereâ€ I don't see why these location is so horrible in customer service skills. This location need attention. I've rented uhauls 10 times this year alone and never had this horrific experience.Tricia C.
The location did not have everything I had reserved online. I had to look for another location to get the furniture dolly and the blankets missing in my first order. This was very inconvenient and frustrating. The U-Haul site phone number never answer. I had to look for local number to get someone to help me. Luckily the site I found was able to help. However, I had to do another contract.Jose V.
The truck needed some maintenance items, and while this location is nearby and has friendly people it's not the best or fastest and can back up easilyTayshon S.
I never received a receipt.ROSHON N.
Customer did not leave a comment.pauline F.
Don't allow poorly trained 3rd party vendors to lend out trucks. No one explained to me that I'd get charged $40 for a quarter tank of gas. The truck was also poorly maintained, the check engine light was on and the suspension was very bad. Definitely felt unsafe driving that truck.Tim M.
This was my first time renting a U-Haul truck and it wasn't good at all. The customer service was trash at best. They didn't explain anything about the process of getting a U-Haul or what the expectations were when returning it. They didn't do a walk around check on the trucks condition picking up or dropping off either. This also isn't the type of place you'd expect when you're looking for a moving van. It's a laptop on a makeshift shelf in the back corner of a convenience store. The truck they gave me was functioning but not the safest it could be. The steering alignment is off a considerable amount whereas it's difficult to keep the truck steady on the highway. That was scary as hell because it started raining. Also the dial to raise or lower the dashboard brightness is missing so if you're driving at night....Good Luck..Never again in my life will I go to this location or recommend it to anyone. This place should not be allowed to operate.Justice J.
Customer did not leave a comment.Thomas V.
I hope we get the credit of $39.00. The bill was $70.14, and we were billed $109.00. Thank youPAULINE M.
I rented a uhaul from this store in February 2020 I was given a receipt and all was ok. I rented again in July 2020 and was not given a receipt. I was overcharged on the 2nd rental $28.00 for a "Safemove" or "Safe Protection" I was not asked if I wanted this, nor explained what this was for on picking up the truck. When I returned the truck and asked why I was charged this, the attendant gave me the phone number for UHaul Traffic 210.731.2805 to ask about any refund but she was unable to refund my money. I dialed soon after. They were closed and did not answer the phone it was after 8 pm on Friday July 24, 2020. When I called about the fee on Monday July 27, 2020 the woman answering told me she could not refund me for the "insurance fee" I agreed to and had already used. I assured her I had not agreed nor was I informed about it. She said I should have read my email. UHaul should have given me a paper receipt or advised me to open my email for hidden fees!martha R.
The truck was across the street, when he delivered the vehicle to me, he just pointed it out, gave me the key, and sent me on my way. He didn't check the truck to see if it was clean, and it wasn't. Marajuna seeds we're in the cup holder and the cabin was not cleaned.WESLEY J.
Customer did not leave a comment.wendy M.
spot was small and congested. returned the truck early because it was a horrible trip, truck bounced around like it needed shocks or struts. Worst ride ever. Will never use U-HAUL again.Deborah R.
Customer did not leave a comment.mary A.
I continued to be billed after I turned my truck in, I was billed another $217 after my initial bill was paidShannon S.
Was quick and easy pickup, no hassles just got the keys and went..super quick.Sean C.
Customer did not leave a comment.JORGE T.
Customer did not leave a comment.donald A.
Be a man of your word and open up when you tell people you are instead of having them wait outside for hours.martin C.
Where the store is kocated is great. Near to downton. The service from the staff was also great. Thw truck needs some maintenance as it does not run smoothlygerardo I.
This was the worst experience I have ever had using a rental truck! No one should use this location for future rentals. I originally booked the U-Haul for 8 AM. However, the location was not even open until 9 AM. Furthermore, the employee that was due to open this location did not show up until 10:35 AM. Finally, I found out that the 10 foot truck, that I had booked ahead of time, was not even available. All in all, this location is complete circus.Carl K.