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JOHN M
Customer Reviews for New Grands at BentWater
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Scheduling was a pain. Reserved a vehicle. received texts saying it changed 3 times after hours so couldn't call anybody, but then day of pickup I was supposed to get by 8 am. Couldn't call until 9 am to verify where pickup was since changed. I was transferred via phone 6 times and on hold for 40 minutes total before somebody could help - bless her, wasn't even her district but she could tell I was frustrated with transfers and lack of answers. The whole time the truck was available at the place scheduled the day prior. App gave issues loading for the many steps required to pick up and drop off.
Kayla HGreat service!
Edward LTruck broke down after driving it 10 (ten) miles.
tom kThey didn’t have the dolly that I ordered. The cargo area wasn’t swept out from the previous renter, the person that handed me the keys split time between working the cash register and finalizing my rental agreement. Nice guy and tried his best but this site wouldn’t be my first choice to rent from.
Daniel AMost U-Haul locations assist with attaching trailer but snot this location.
janet pNo one was there
Carl SThe trailer leaked and damaged our stuff . We reported it and nothing was done.
David LI got charged for 2 days & I returned the truck in less than 24 hours
tyra BIt was completely out of gas and is burning oil it cost me 144 dollars to fill it up I should get more of a credit
Roman CThe phone # to the location had a fu mailbox. Couldn’t communicate that the hand trucks we ordered weren’t in the truck. Also told they close at 5 but U-Haul rep wasn’t there when we returned at 4:45 to speak with him. Had to leave keys with gas station attendant. Also rental agreement and receipt where all done on his phone. He apparently scrolled my signature which is concerning as I wasn’t even given an opportunity to see anything. Just told I’d get an email with a receipt. Business just doesn’t seem as professional these days. The plus was the truck ran well and we got our job done.
Kyle GThe people at rental facility were great, the truck was clean but has several maintenance issues U Haul needs to take care of,
James HPrompt and efficient! A pleasure!
ruth jIt was easy to get and bring back! Friendly service.
Sherrill GThe truck’s engine is in serious need of repair. It made a terrible knocking sound and struggled to idle.
Jayson DSuper easy check in with the link on the text message received at checkout.
stephen mNothing all went great
William VWas a little difficult to back a trailer into the spot I was asked to put it at this location at the time I was there. Parking is arranged around gas pumps so there is limited space to maneuver. But it wasn’t an issue for me specifically as there were plenty of open spaces and I was able to use one next to it.
Mike SNo A/C Waited 30 minutes to be able to pick up truck
James BMake sure the truck is actually cleaned. Perhaps makes sure the oil light is not on so the user doesn't have to worry about mechanical issues and have the AC repaired so the driver doesn't melt when moving on 100-degree days!
Janice MCheck engine light on, else ok.
Phillip GThe truck I ordered was not available so we received the size up at no extra charge(I think). The a/c did not work which is a huge let down moving in GA in July. We was not happy with that.
Keneisha NNice to be able to drop and go.
jeff mGreat experience dropping off both auto transport and truck; very helpful and friendly staff.
Brian HThe truck was clean inside and out but the AC didn't work and had a loud exhaust leak.
Thomas GThis place is very disorganized and dirty. I checked in Online to save time only to be informed that I was not checked in. So the lady did it manually and wasted my time. I was so late for my appointment that I didn’t check the cleanliness of the truck. I only checked the gas. Now you are charging me for your dirty truck. I demand a refund of the cleaning fee. I will no longer allow Uhaul rip me off
Akintunde OThe Acworth location in Cobb County did not have anyone to connect the auto transport. I checked the turn signals and flashes, all of which were working. After dark I realized I had no running lights on the auto transport, putting my family and myself at risk of an accident. I had to use my hazard lights and drive for 20+ miles to get to a safe place to call for roadside assistance. The closest responder was 2.5 hrs. away, they called back after about an hour and cancelled. No one in the local area would come out and provide "Roadside Assistance". U Haul has no roadside assistance, they told me it would cost me $300.00 to have some third party come out. I refused to pay for them to come out and service their faulty equipment. You are basically on your own if you need help on the road. U-Haul put us up at a "not so Quality Inn" and the next morning I took the auto transport to a U-Haul location in Laurel, MS to get the lights working and find out the equipment shorted out a fuse on my vehicle and then the trailer had no lights for turn signals or hazard lights rendering the trailer useless. I told U-Haul where I would be leaving their auto transport so they could come get it. No, I don't want you to get me another auto transport, you can keep your problems. I want all my money back for this foolishness! I will not recommend using U-Haul because they don't keep their equipment serviced. I also found nails in the tires one which looks like it broke off in the tire. Where are the checks and balances to ensure that the equipment is serviced and checked on a regular basis? U-Haul you should be ashamed for putting people lives at risk, this is a shame that a huge business like this is not better equipped to provide roadside assistance to customers who rent your equipment. My anxiety levels and blood pressure have been through the roof dealing with the unnecessary stress of this whole experience. U-Haul get you act together before someone gets killed using your stuff! Sincerely. A Very Unhappy Customer -PDA
Pamela AUhaul needs to process a refund in my account. From my previous rental.
Akin OI'm very happy with the service I received at this location.
Monica HKen checked me in. Very professional, efficient, even as he was handling other things at the counter. Very personable. Good communicator, explained things well. No hidden charges
James HN/A
Angela KThe gentleman who runs the store is very nice and helpful
Robert UAmazing customer service
Gwen Bwould be better if I could leave with my paid bill in hand. it would be the perfect experience.
Mike KHad the truck for about an hour and was charged a $25 cleaning fee. The truck was returned in no better or worse condition as far as cleanliness was concerned. Please explain? A $25 refund would be great!
Michael DVery efficient. Simple. No problems.
GARY LHad a great and FAST experience checking in and out. Much better than last experience with another location. Highly recommended.
Justin RThe store was under staffed and busy. I had a substantial wait for a return.
Olen PThe truck did not have air conditioning or heat. The radio did not work. The steering was a little sketchy and the motor sounded terrible.
Maxx LThe air conditioning in the Uhual was not working.
Sarah BGreat service
Tyron PI will never recommend any U-Haul to a friend.
Dustin VThe lady who helped us was amazing. Very friendly, helpful and kind. Wonderful as a customer representative. Asset to her company.
Scottie HThe inside of the trailer was dirty, blankets not folded, driver side mirror was all cracked making it harder to see and I wish there was a way to extend the time, for the inside trailer light (multiple times it went out). Still very good experience for us.
BO KVery friendly and helpful.
Rick KKen was especially helpful and went above and beyond to help me out.
Carey AI was charged for blankets which I did not request and a cleaning fee. All I moved were boxes of household items. This is the second time I have been incorrectly charged. Last time they charged me $10 for gas. I went 8 miles and bought 2 gallons at the location when I returned. Uhaul did correct this. I am awaiting a call back about these new incorrect charges.
Jay SKen runs a tight ship. His people knew exactly what to do and the process was super simple. Location was perfect. Corporate botched my entire experience. Very disappointed with UHaul but not either of the locations.
David ORequesting a review of the charges. I understand he following from my recent rental. Estimates: Truck $40.00 Mileage $25 Insurance $14.00 Tax $6.00 Total $85.00 approximate. I was billed $102? What kind of math is that? I took before and after pictures of the gas gauge. Site attendant said I put in more then they said it had on their system and adjusted the system to show 3/4 now. And then charged my for fuel. I called for a fuel adjustment and the total on my card is still $102 total. A $11.77 charge and $9.13 return charge. I can show $15 in gas receipts from that location. Plus the picture of the gas gauge before and after. This place is shady and I knew it ahead of time with the online reviews.
Scott BKen went above and beyond to help me get the trailer attached. Great customer service!
Dale HThis location is a convenience store attendant would have to stop serving me for store customers. The unit door was jammed and totally not functioning, had to call a technician waiting about 2hrs for repairs to be made. After long wait could load. Leaving GA and got to home to unload and the door jammed AGAIN!!! Went to local dealer for repair.
Doug BGreat Service
Randy TNot change my reservation location to a place 20 miles from my home. Had to take a 40 dollar Uber to pick up my rental. Not what I signed up for when I reserved my uhaul 3 weeks in advance.
Willis AKen was very good, friendly and efficient
Thomas KThe Rep at the gas station was fast and Courteous
Emilio AGreat Experience!!
DANIEL C