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Hailey H
Customer Reviews for New Pools Tires and Rims
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged a $26 cleaning fee when I returned the vehicle in the same condition I received it. I’m not understanding what the charge was for
James CEasy pick-up & drop-off. Great experience. Thank you for everything.
Clifton RThere was a miscommunication in the hours with the uhaul site and the actual pick up site, but the gentleman that helped us was AMAZING! Super helpful and friendly. Would definitely recommend using this location!
Michael TThis place was very unorganized, didn't have the supplies we needed, and we were told one thing about mileage and then found out differently later. Problem was resolved at the DROP off location.
Angela ZThis place is a junk yard!
Larry LWas not welcoming, was close during open hours. No one was present, called left message and did not respond after 40 mins manually checking out using Uhaul.com/share. Afraid to be charge extra returning correctly during business hours .
Rolly GNice owner
clayton rNo help.
Larry HThe lot where we dropped off the moving truck and dolly was small and narrow so when we went to drop it off after hours, we weren't quite sure where to park it so it would not block the driving entrance and exit.
Deidre NJust a drop-off, but really nice folks.
Mary L1) My reservation was at a different location (this was a BIG problem time wise and caused me to be late to meet my movers) and I had to be redirected to this dump location to pick up the trailer (which was the only U-haul item on the lot). Mohammad was friendly but the shop is filthy and in complete disarray. Had I sent my wife to pick up the trailer, she would have left without going in.
David GOwner was a very generous and courteous man. I will rent again
KEVIN YWe ordered a dolly online however the dealer said he could not get a dolly. We were not notified before hand to make other arrangements. We were coming in from out of town to load a house to move to the town we were coming from. We should have been informed that a dolly was not available.
Pamela YMow the weeds in the lot.
Jerry BThe place is dirty. Only used them because they had a truck available. Charged us a cleaning fee when the back was swept out and no trash was in the truck. Charged us after hours drop off fee when we walked into the store and handed them the keys back right before they closed. They close at 6pm we arrived a few minutes before 6 and turned the truck in when it was not due back until the next day at 2 pm.
jennifer rEasy access to I35.
Chad FHe could clean up around the business.
Shemeka GTook me going to find someone to get help after waiting for 30 minutes. The uhaul smelt like smoke, it did not have my equipment in the back, had to go back in and ask for it. While I was driving on my 12 hour trip, it started raining and thats when I noticed one of the windshield wipers were broken.
MADISON MWinston did a Great Job- he was very pleasant and helpful and did his best to go above and beyond his job to help. We really appreciate him!
David MNeeds attention to the front in alignment. Vehicle would drift from side to side, needed constant attention to keep it where you want it.
ervin sGreat people-Winston was awesome!!! We'll be back!
David MContract Number: 24485250 Saturday 7/2/22 1:00pm Picked up tow dolly & loaded Geo Metro at New Pools Tires and Rims, 4515 S General Bruce Dr, Temple, Texas, assisted by Mohommed. 4:00pm After driving over 3 hours, 110 miles on I-35N, pulled over for fuel in Burleson, TX. Inspected tow dolly, right tire coming apart. Hand size pieces of tread gone in many areas, images available upon request. Called Mohommed at Uhaul in Temple Texas. His response, “what do you want me to do about it?” and he instructed me to call Uhaul Roadside Assistance. Called Uhaul 800-844-7867, automated service informed me they were very busy, was put in 30 minute que for call back. Searched nearby Uhaul facility's, carefully drove 10 miles to U-Haul Moving & Storage at I-35 & Berry St., Ft Worth, TX. 5:00pm Even though they were extremely busy, both the assistant manager, Tori and fellow worker, Ashley gave me exemplary service and switched out the 1st tow dolly for the 2nd, TD 1306C. At 4pm my faith in Uhaul was gone, by 5pm, my faith was restored. Both Tori and Ashley are compassionate, considerate and efficient Uhaul employees and should be paid more or promoted to higher positions. At the very least, their top-notch service should be noted.
James LOwner and assistant we’re super nice and very helpful, answered all my questions and concerns! Truck was tip top, would definitely use again!! Thank you!
Robert ADrop off was easy. Said he would email me a receipt. When i got it there was a $25 cleaning charge. Complete BS. The truck was in the exact same shape as when I picked it up. I even returned it a day early. Wonder what other hidden charges Uhaul tries to sneak in. Kinda shady business practices.
James WThe truck had a major exhaust leak and 142,000 miles. It also would not maintain a 60mph speed making it unsafe to drive on an 800 mile trip. The rental agreement also had the wrong fuel amount marked and I had to drive to a lot to get the vehicle off site and did not see the fuel was off from the contract. Upon turn in after adding the fuel I thought it was on the gauge the dealer told me the fuel was not right. I also had to add an extreme amount of fuel in the truck as it only gor a 3mpg on my trip. Very disappointed and will not pay the extra fuel charge and would like a call back
Michael LTire was low on trailer and almost flat. I suggested changing the tire and instead only added air. I had a flat and continued to put air in it until I reached out to uhaul to send out a tech to change the tire. Delayed my trip somewhat
Michael LCheck all your tires four possible defections I rented one a car dolly on the 22nd of April it had a blowout causing me to wreck my truck and totaled it who's paying for that
Jessica RComplaining
WILLIAM Nthank you
BA LI was double charged for my rental, and when I went back to office to get it fixed, I was told I had to call company, when I called company, I was told this dealer does this all the time and an audit account would have to be created. I think I should have gotten my money back and U-Haul should take care of thief own business and over charging problems. Bottom line is I’m out of pocket money that should never have been taken! I am very unhappy with this situation and I hope it will be fixed sooner rather than later.
BRETT MThe owner was very helpful and polite.
CARLOS DThanks for the speedy help!
James LIt was great experience
SAPNA Know I want a Pool
MICHAEL VThe owner was fast and efficient. He treated me very well
Steven SVery helpful and friendly!
NADA MGreat customer service. Very friendly.
Chris MVery friendly customer service. Will use this location again
MARY TReceived the wrong size truck. Never coming back here again.
Nigil TWas charged fees to return equipment
CHRISTOPHER GGood customer service
LANCE TConvenient
ROHN FThe only U-haul shop I like to use
John DTrailer was muddy on outside had to mopout inside
Patrick SGreat Customer Service !! Made my experience in renting a Uhaul very easy !! Very Friendly and kind.
Dorothy TThe computer was lagging so I got a late start to begin with and I got charged for a extra day when I was just using the same time it took to actually GET the trailer and they had a new employee running the store by himself??? Worst service ever $20 a day my ass.
sonya BHow can you change me for extra miles when I only went to temple. The truck was clean. I left a bottle on the cup holder and my my charger. And that is an extra 30.00 charge. Unexceptionable.
Robert GCall location and was told to drop trailer off and they would check it in the same day I picked it up. Now I'm being billed for an extra day. I will not pay this as I did drop off trailer as I was instructed to do .
Steve SHorrible location. Owner / manager should be loose the ability to rent trailers.
Stephen CGreat job, very friendly
Lorenzo WOwner was unaware of what equipment he had on site, all of it was dirty and in poor condition. Reserved a motorcycle trailer, was told it was stolen and given a ramp trailer. When returning the equipment was made to pay an upgrade fee, even though I had reserved a motorcycle trailer that was not there. I will not go back to this location and will tell everyone else to avoid it as well.
Martin SQuick and easy. The only thing I didn’t like is he took a picture of my license to upload it to the system. Hopefully it’s not saved to his phone.
Marissa MExcellent and efficient service!
Troy GThe uhaul center for south temple did not even offer to find our need...I guess they have too much business...this location will get our business again
Francis YWas not there during hours of operation.
IAN PBe prepared to wait. Called in advance, arrived, and waited for a long while. This location is extremely clustered. Compared to other locations within the city, this one is very outdated. Although I told the attendant that I had already had checked in online and did everything to reduced contact, still had to give up my i’d and credit card.
David GExcellent services and will definitely use this location again
catherine d