Customer did not leave a comment.John D.
Newfane Auto Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lisa B.
Couldn't get the computer working, check in took 40 minutes...Charles F.
Customer did not leave a comment.Deborah C.
They shorted me on the furniture pads... I reserved 12, got 6. They only had 6.David S.
Customer did not leave a comment.Stephen R.
Arranged to pick up 26' truck at Brattleboro, VT and then notified by head quarters 413-535-2432 that I needed to pick up truck along with Appliance Dolly and Furniture Dolly. Called Newfane and was informed that they did NOT have either dolly. I had to contact Brattleboro and they were able to rent me both dollies. Head quarters at 413-535-2432 had NO idea of dolly inventory at Newfane, causing extra stress and traveling to make sure I would have items I needed. The manager at both locations were very helpful to help me, very disappointed that head quarters had no idea of the two sites dolly inventory.Ike B.
Customer did not leave a comment.Penny S.
Customer did not leave a comment.Nathan H.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Fernando G.
Manager/owner ignored my entrance, was serving another customer (but had time to answer his phone while I stood there) then told me he didn't have time to check me in, but would do it after he finished with the prior customer in his garage. Place was a mess. VERY unprofessional -- complete contrast to pick-up location. Would NOT recommend!Dean E.
Easy to make reservation in person and pick up was quickTimothy C.
Improve your communication with your locations. The employee at the location we were renting from was so rude it was crazy- From the second I called to confirm to when we picked up the truck. He made it seem like it was our fault that there was a miscommunication between corporate and his location.CHRISTOPHER M.
Jimmy and his assistant were very accommodating on my U-Haul rental, thanksRon H.
Ricky was very helpful and I would use the Newfane VT place again. Josh, the regional manager was also very helpful.Daniel R.
Customer did not leave a comment.Ross F.
Customer did not leave a comment.Christian B.
The gentleman taking care of us was very helpful and friendly. Low stress.Mary N.
A very small location and the help we got was friendly and was immediate. Great!!monique B.
I reserved a truck in Brattleboro. They changed the location with not so much as a call to inform me. I found out when the confirmation came the night before, too late to get another truck. The new location has a covered bridge and mountains between it and my home. It was 14 extra miles (they gave me some) but this did not pay for the gas nor compensate the extra drive time. When it was found that the equipment needed was not in Brattleboro I should have received a call explaining the options. In addition the last person I spoke to at the national office was rude, and not helpful. The guys in Newfane were great!Jayne P.
The Newfane, VT drop-off location is scary. No one was there. Dirty, not nice.Andrew S.
Customer did not leave a comment.Hunter C.
Ricky was superb. Wonderful experience. If I ever need a U-haul again, I would use Rick's Newfane location only. Thank you so much.M.A. R.
The Newfane location is excellent. Friendly and helpful ??Carol R.
Customer did not leave a comment.Sandra P.
Customer did not leave a comment.Tehan C.