Customer Reviews for Newmax Auto Sales
(U-Haul Neighborhood Dealer)

67 reviews

28232 Industrial Bl Unit A   Hayward, CA 94545

(510) 342-5510

Location Hours

  • Mon-Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/20/2022: Closed
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(510) 342-5510

28232 Industrial Bl Unit A
Hayward, CA 94545

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/20/2022: Closed
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
5.0

Some service

AZIZULLAH S. 
Rating:
5.0

The staff were so very nice and friendly. I was in and out quickly for both pick up and drop off. I will definitely use this location in the future for uhaul rental needs.

Rachel M. 
Rating:
5.0

Great service. Genesis was super helpful.

PRONEERO G. 
Rating:
5.0

Customer did not leave a comment.

Benignus O. 
Rating:
2.0

Be on time and dont send out a truck with less than 1/4 tank of gas.

Cheryl P. 
Rating:
4.0

Make sure the vehicle is gas up and ready for pickup .

REYNALDO C. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

I was on a tight schedule and the owners of the store were late opening. I was there at 10:00am(opening time) they got there at 10:25! I had a 1 1/2 hr drive to my pick up place and the 1 1/2 hr drive back. It was a tight schedule. The couple were very nice.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

GERARD U. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Agent was very nice; very helpful, place was clean, van was available when requested. overall I would rent from them again. and recommend them to others.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

TALWINDER S. 
Rating:
3.0

The woman helping us was absolutely wonderful. The only concern I had was that when the truck was driven to our location an error message saying service was needed. When we called the office, they said don't worry about it and we won't be responsible for it. Thankfully they kept true to their word, but it was still worrisome.

Rojan S. 
Rating:
1.0

New customer service reps

Michael W. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

KURTIS S. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Tariq M. 
Rating:
3.0

This was not the closest u-haul drop off point, I passed by a closer one on the way there, causing me to go over on mileage. The closer site was not on the website.

Anthony N. 
Rating:
5.0

As close to perfect an experience as you can get!

Jeremiah C. 
Rating:
5.0

It's always a very pleasant experience doing business here. The equipment is clean and maintained, staff is attentive and friendly. I have had horrible experiences at other locations but I give this location A+ thumbs up!

Alexis O. 
Rating:
5.0

Nice and friendly location

Chuanping W. 
Rating:
3.0

Customer did not leave a comment.

Angelita A. 
Rating:
1.0

keep arguing when I left not enough fuel Gas 7/8 but I do have picture before I left it's 7/8 !! But anyway I ask how much do I charge $2-$$3 I said you can put $5 I he said ok. Thx Roberto

Roberto M. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
1.0

Left mirror was broken. It could not firmly keep the position, it was swinging while I drove. It should have been inspected/fixed prior the truck is ready for pickup.

Dmitrii K. 
Rating:
5.0

Service was quick and easy.

Reyna A. 
Rating:
5.0

Customer service was fantastic!!! Renting the truck was really easy and such a pleasant experience

Tracy D. 
Rating:
4.0

Customer did not leave a comment.

Gillian H. 
Rating:
3.0

Make it a real u-haul location not a third party

LESLIE G. 
Rating:
5.0

Customer did not leave a comment.

DONALD V. 
Rating:
5.0

Very Good service and reliable. ??

Miriam N. 
Rating:
5.0

clean shop good service

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Alexander Z. 
Rating:
5.0

Prompt service!

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Sanjeev B. 
Rating:
3.0

Customer did not leave a comment.

Deukkwon Y. 
Rating:
3.0

Customer service at this location was very strange. My girlfriend went in to get the van and told me the guy in there was very rude.

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Oliveros C. 
Rating:
3.0

School them on the insurance coverage that is offered at the different prices.

James W. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Maggie B. 
Rating:
3.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Edmundo M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Van worked well, but was very dirty/dusty on exterior and cabin.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Mansour K. 
Rating:
5.0

Upon returning truck, I found the location was not open at 10:00 a.m.; which is the time advertised. I had to wait before calling the number to finally drop the return keys in the mail slot in door. I had already confirmed with staff that I would be returning vehicle before 10:30 am. Otherwise service was very efficient.

Sylvia C. 
Rating:
4.0

Customer did not leave a comment.

Homayun R. 
Rating:
5.0

Good customer service

MOISES S. 
Rating:
5.0

Mr. and Mrs. Chen are very helpful and professional.

Anna B. 
Rating:
5.0

Customer did not leave a comment.

Siavash D. 
Rating:
1.0

Customer did not leave a comment.

suny S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
1.0

Everything was poor I will not be doing this again online.

Natasha S. 
Rating:
5.0

Issue with the gas tank for the Truck. But Gen accommodated for the inconvenience. Would definitely recommend Newmax Auto

Hung T. 
Rating:
5.0

Customer did not leave a comment.

Ruth V. 
Rating:
5.0

good service

Emilio Y. 
Rating:
4.0

Maybe it's just me - but the van was filthy on the outside it wasn't washed. Other than that I would have marked it an excellent experience

Audrey J. 
Rating:
4.0

The 10' truck was unwashed, and I had to clean the windshield to see clearly; ortherwise my experiece was a good one.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Just charge the petrol cost into the mileage usage! It is really troublesome to have to stop by the gas station just to top up when the usage is so little.

Jing Shun A. 
No reviews have been submitted for this location.

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