Customer Reviews for Nexcar Sales Ltd
(U-Haul Neighborhood Dealer)

511 reviews

3990 10th Ave   Port Alberni, BC V9Y4W9

(250) 724-2885

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(250) 724-2885

3990 10th Ave
Port Alberni, BC V9Y4W9

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Don't change, keep up the good work!

Kyle G. 
Rating:
3.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

The online registration system is terrible! It is slow, over complicated and overall a huge disappointment. Never mind a waste of time. I will plan my rentals when they are open in future.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
3.0

Customer did not leave a comment.

Mahsa K. 
Rating:
2.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

bijan M. 
Rating:
5.0

Customer did not leave a comment.

bijan M. 
Rating:
5.0

super nice and helpful staff.great vehicle.great service.

JOSEF F. 
Rating:
4.0

Customer did not leave a comment.

WAYNE J. 
Rating:
3.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Bernard S. 
Rating:
5.0

Customer did not leave a comment.

FREDDY H. 
Rating:
1.0

Trucks need to be cleaned out (Front end was very dirty, coffee spilt all over the dash and cup holders) Customer service was lacking, I had a lot of issues from my truck not being available when I prebooked 4 weeks in advance, being charged as an oversized vehicle on the ferry when they told me that I wasn't supposed to be (uhaul not BC ferries would deal with it so I was out over $250) Definitely not impressed with my service, and I have been using Uhaul for over 10 years.

Kathleen T. 
Rating:
5.0

Friendly front desk staff and helpful

ram S. 
Rating:
5.0

Very helpful and courteous staff. Thanks.

DAN B. 
Rating:
4.0

Customer did not leave a comment.

john W. 
Rating:
1.0

I ordered my U-Haul for Parksville and had to drive to Port Alberni to pick it up. I should have been compensated for my time and the extra gas.

Karin B. 
Rating:
5.0

Customer did not leave a comment.

ron C. 
Rating:
4.0

We dropped the truck off on a non business day so no personnel to deal with. Key drop was convenient and location easy to find.

shelley C. 
Rating:
4.0

The Nexcar staff was very friendly and helpful.

Duncan B. 
Rating:
4.0

Customer did not leave a comment.

tom W. 
Rating:
5.0

I enjoyed the friendly and professional service. They were quick and easy to deal with. I would use them again.

Allan M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
2.0

When I got the truck to my home, I discovered that the staff did not clean out the back of the truck before I received it. The back of the truck was full of dirt and marijuana leaves that my child seen. So my husband had to sweep out the back of the truck and spray down the ramp, which had machining oil and metal bits all over the ramp. I was very upset with the state of the truck I had rented. Also, the truck needed a visit to the mechanic before I had picked it up. Therefore my truck had shitty gas mileage and it ran crappy. I was very unsatisfied with the condition of this truck. I will never rent another Uhaul truck after my experience with this truck. Please carefully check each truck and make sure each truck has had a proper servicing done before these trucks go on any long haul moves.

Amanda M. 
Rating:
5.0

I've used this spot multiple times while moving and reno-ing, and they're great! Helpful, courteous, and friendly!

ZANONI A. 
Rating:
4.0

Location was closed when the truck was dropped off but it was easy to park and the keys went into the mail slot

Axel L. 
Rating:
5.0

Customer did not leave a comment.

LEONARD V. 
Rating:
5.0

Customer did not leave a comment.

tanya M. 
Rating:
5.0

Customer did not leave a comment.

ed K. 
Rating:
2.0

Told fuel tank was full and when I topped off tank the gauge registered way past full mark costing me at least 30.00 dollars more than it should have.

Ian T. 
Rating:
3.0

I understand dealing with customers and an affiliated business like uhaul can be challenging, but your staff could be nicer when people ask questions. I don't work there, so don't expect me to know how things work and get snippy when I don't.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

ossycha R. 
Rating:
4.0

Customer did not leave a comment.

SARAH K. 
Rating:
5.0

trucks very easy to drive

RON D. 
Rating:
5.0

Customer did not leave a comment.

ZANONI A. 
Rating:
5.0

Customer did not leave a comment.

KEN D. 
Rating:
5.0

The people at this location were cheerful, helpful and it made for a pleasurable rental experience

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

ZANONI A. 
Rating:
4.0

Customer did not leave a comment.

ZANONI A. 
Rating:
2.0

They charged me $47 for gas since Robert in Courtenay didn't mark the gas down correctly. They would not reverse the charges on my credit card nor let me simply put $10 worth in it. I'm extremely unhappy and I will be doing a charge back on the $47 extra charge to my card.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Al O. 
Rating:
5.0

Customer did not leave a comment.

BRENT C. 
Rating:
5.0

Customer did not leave a comment.

dave S. 
Rating:
5.0

Customer did not leave a comment.

randy S. 
Rating:
5.0

Customer did not leave a comment.

russ M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

The service was above best, and will recommend to anyone. Thank you.

sharron B. 
Rating:
4.0

Customer did not leave a comment.

DARRELL R. 
Rating:
4.0

Have a more accessible place to pick up trailers.

joel L. 
Rating:
4.0

When phoned the company help line to find out the trailers drop off location, not the locations number, I was hung up on without any standard niceties.

SOL H. 
Rating:
5.0

Jeremy was fantastic

Richard B. 
Rating:
2.0

Customer did not leave a comment.

Ross H. 
Rating:
3.0

Customer did not leave a comment.

Wolfe S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
5.0

This is the cleanest pet free place in Port Alberni to rent anything . Would recommend to anyone. See you next time????

CHRIS J. 
Rating:
3.0

Quicker customer service with uhaul customers

DON B. 
Rating:
5.0

Very friendly service and very helpful staff

ROB J. 
Rating:
5.0

Good experience.. the girl at the front desk was really helpful.. ty in advance , a great experience

RAY M. 
Rating:
3.0

Don't have leaky trucks.

ALEXANDRA S. 
Rating:
5.0

I

ROLAND M. 
Rating:
5.0

Pleasantly surprised at the professional and efficient service I received at the beginning and conclusion of the rental. Well done.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Lee was awesome. I started out having a terrible experience at the Courtenay location but the staff at both the Parksville and Port Alberni locations were able to help me find the right truck quickly and easily.

Kyle F. 
Rating:
5.0

Courteous and helpful.

Glen S. 
Rating:
5.0

The service was great! Will definitely use again.

luke M. 
Rating:
3.0

I have a complaint regarding being overcharged for gas. I purchased $5.00 worth of gas at the end of the trip before returning the vehicle. I travelled a total of 32 kilometres. I was charged an additional $18.92 for shortfall on gas by the attendant. $234.92 fuel charges to cover 32 kilometres - Excessive!!! I was also told there was a $25.00 charge for them to sweep out the truck bed if they had to do it. I will not be utilizing Port Alberni UHaul ever again nor will I recommend it to anyone.

DELL M. 
Rating:
5.0

Great experience!

rick S. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
2.0

i was offered extra insurance, which i purchased. ends up it didnt cover anything - rip off! also i turned the key in the truck at 430pm, apparently i rented it at 345... dont think so!! not happy, wont recomend to anyone

shelley D. 
Rating:
5.0

The van smelled like cigarette smoke and body odor.

Barend P. 
Rating:
5.0

Great customer service!

kristie B. 
Rating:
5.0

Customer did not leave a comment.

KEN D. 
Rating:
5.0

Customer did not leave a comment.

jill G. 
Rating:
1.0

I would NEVER rent from Uhaul again. What a gong show! I made the reservation weeks in advance. I called on Friday (sunday rental) to make sure everything was ok. It was not. They had to change my pick up location and I now had to do it all digitally. When I arrived, the vehicle was not where it was supposed to be. I found it backed up tight to the truck behind, and I had to climb onto the back of the bumper to access the lock. I had to search 15+ vehicles to find the right one. The digital process failed multiple times. I called and it was like pulling teeth, the customer service. When I asked how they were going to compensate me for the time lost, they said I really did lose any time. 1.5 hours on Friday sorting out the pick up location. An hour on site sorting out the actual pick up. All they had to do was offer 5% discount, anything, and I would have been happy. AND they overcharged. The website, at time of reservation, was and still is $119 but they charged $155 plus charges and tax. I would strongly advise you to pick up in person, and to double check your bill. I have no doubt they will try to gauge you for something.

Joanne T. 
Rating:
5.0

Customer did not leave a comment.

jeff J. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
3.0

Customer did not leave a comment.

Dartwin J. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Service was great....thanks!!

Lori B. 
Rating:
3.0

Employee at this location recorded the wrong mileage for our rental truck at the beginning of our trip.

Madeline H. 
Rating:
5.0

Customer did not leave a comment.

dorothy W. 
Rating:
5.0

keep up the excellent service that we received.

marty S. 
Rating:
5.0

Great rental place. Will be back.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Mauro C. 
Rating:
3.0

Cracked windshield was not picked up by staff, no joint walkaround of vehicle offered.

david W. 
Rating:
5.0

Keep doing what you do and you will always have a next customer. Regards Marty

marty S. 
Rating:
3.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

denis W. 
Rating:
5.0

Customer did not leave a comment.

roland C. 
Rating:
5.0

Moving, generally speaking, comes with it's challenges. Having the U-Haul Van as our mode of transportation was certainly a big bonus. The experience was very positive, as well as economical. We would definitely recommend U-Haul to anyone needing a "smooth transition" in their move!

MARIE B. 
Rating:
4.0

Customer did not leave a comment.

Amanda I. 
Rating:
4.0

Nice people!

Andrew H. 
Rating:
4.0

For the extra charges it would be nice if you send an additional email with the charges attached for our records. Thank you

Joe M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

julie S. 
Rating:
4.0

Check the trailer before you rent it there was two six foot long pieces of a bed frame inside, broken glass from a mirror and it was dirty.

Tricia H. 
No reviews have been submitted for this location.

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