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Maria H
Customer Reviews for Next Level Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing everything was great,
Micheal SMake sure fuel level is full. I received the truck with 3/16 worth of fuel.
Thomas HWe had issues with getting the key to the truck we tried to get help from someone in the store but the door was locked(even though the open sign was up and it was within business hours) we called the number and was told to just to keep trying on the website because the person was on break. The truck did work well for what we needed. We only had it for about 4 hours. Was disappointed in the lack of customer service.
Vonda WJust have trucks shoveled out next time but it was a smooth process over all and convenient
Kiesha PMake sure customers receive the codes for lock boxes and the lock boxes work properly and when you order equipment make sure it's in the truck
Charles CAgain, we had problems returning our truck. Being on a holiday weekend most likely contributed to the situation where we had to do the return online again. The ONLINE personnel were helpful in talking us thru the location process, allowing us to finally get through the return process without much difficulty.
Barry MAfter 5 calls to your 1800 number and being told on the 5th that I’ve been blown off cause no regional managers are “in on Sundays”, being double charged, having my mileage falsely recorded, my reservation not being ready(AFTER CALLING FOR CONFIRMATION TWICE!) and in general the most unprofessional and suspect experience I have ever had In all of my 10 years of using U-Haul and NEVER getting in contact with a single person to even APOLOGIZE let alone fix the problem…. You’ll be hearing from my lawyer before I get my damn money back. Absolutely UNACCEPTABLE experience with the location, the customer service, the management, and the company. Shame on all of you. And your terrible phone service and location staff. My organization, our affiliates, and anyone I will work with going forward WILL NEVER use a uhaul again. I literally NEVER complain but this was BY FAR the absolute most TERRIBLE experience. Shame on you and your staff.
Virginia Dquick, easy and truck was very well kept
danielle aIt's been about a week and seven plus tries. My invoice on the UHaul webpage says $0.00. My credit card was billed an amount close to accurate, but not exact. I've yet to receive a detailed invoice. Stopped by location three times during normal working hours and no one there. Sent three requests to UHaul, no response. Sent an email to location, no response. Just hopeless. I'm glad the discrepancy is small. I'll look the other way. But I will need to pass along my experience with this location to neighbors and friends.
Raymond MI scheduled for another location and went in to pu and was told the reservation was gone and referred to customer service. I was then told the rental that I was to get was not returned. They located another 8 miles away with on line check in. The app would not load and it took 6 attempts to check in and get keys. We were delayed by 1 1/2 hours due to a screw up that NO ONE NOTIFIED US ABOUT!!!! This was the second horrible experience in 2 weeks. I will be looking for an alternative rental company in the future. I NEVER HAD AN ISSUE WITH IN PERSON PICK UP. Your app leaves a lot to be desired!!!
Kathleen WPlace was closed for 1 1/2 hours causing me to pay extra to move of about $300.
Ellen RExtra charges I did not opt for and a charge for gas despite filling it. Fuck this place
FRANK LGreat friendly service, nothing to improve based on my recent experience
John MThe app was difficult to use for a smart person. It kept asking for pictures when they were already sent. Took over 20 minutes to figure out and there was no one at the location at 4pm to help or to ask questions. No phone number was provided on the email drop off location. It was easy to park there though and very close to our delivery location.
EILEEN PGreat Service
Tyrese CRecieved the truck with gas on Empty. It was a local move and on the easy back it screamed it needed gas. I put in a small amount of gas to make up for what I drove plus even a little more. I drove a total of 11 miles. I was charged for it being low on gas. $30 fuel service and $42 for the fuel. The truck was also very old and you could feel it when driving. I've driven several uhauls before and this truck just sucked. It needs to be retired. The AC also didn't work and it was 95 degrees outside and after moving, we were HOT! I don't recommend this location because of being charged for fuel when I received the truck on empty.
Jacqueline MPictures wouldn’t work. It took forever to sign in and get everything to work. Same with drop off. I was charged for blankets I never got.
kimberly wThe young man who helped us was friendly, professional, warm, and helpful. We would DEFINITELY do business with them again.
Heather SThe UHaul rep gave me great customer service overall. He made the process quick and easy!!
Gregg Pthere is a open sign on the window, person in charge was not there, we call make appointment at 10 am the guy showed u 45 minutes late. next day when we went to pick up the truck there was a major issue called the person in charge he hanged the phone it took 1.5 hours to pick up the truck, in a nutshell this is the last time we use U-Haul .
Jose VThis location was extremely far out of my way. The trailer was in a dirty state with items from previous user still inside.
BRUCE DI was there at 10 and no one was there - then the key was at another location. 10:40 left the parking lot.
Mike CTruck shut off 5 times during my rental time. Angelo @Norristown location was extremely helpful when I returned the truck. He discovered that there are 4 codes showing up stating misfires. Truck should have never been rented out!!
Tim Dexcellent - on time and helpful
regina cThe problem I have wasn’t with Next Level Rentals; it was the Uhaul reservation process. I ordered the truck weeks in advance at the Malvern location close to my home. Arbitrarily, it was changed to Coatesville, 20 miles away. I had to spend $30 on a Lyft car to drive me to the pickup.
James GThe guy running the shop in Coatesville pa was 30mins late for pickup. He forgot to let the main office know I returned the Truck the same day.... Which means I kept getting calls 3 days later at work asking why I still had the truck and would be charged for it. Lastly he filled out the return for and said I didn't return the Truck will the correct amount of gas(which I did) and charged me for it.
Eric SI have tried for two days to get an accounting for the charges to my credit card. Still haven’t heard. Not happy with this situation .
BONITA MVery informative and pleasant associate!
Charmaine TWe set up a pick up for 9am. when we got there the truck was not set up, and the location didn't open until 10. Called Uhaul customer service and they could only set us up with a truck that was much much larger than needed with no extra equiptment. Took an additional 40 minutes to get the new truck while we had movers waiting at the house for us.
Michael BA great experience - the owner was really nice. Thanks.
Laura GThe place was not open on time. He was very late I had to leave because Verizon was at my new house so because he was late I couldn't pick up my rental on time. I had to go back and get it an hour later. There were issues with the rental app he was using. The facility had trash everywhere. The truck was poorly maintained. It had no power and shook profusely. I was overcharged. I always use uhaul and it's always been a good experience but this was awful.
Gina HOverall great experience. We got all of the equipmrnt we needed. The ONLY problem was that the website told me the size truck we needed wasn't available... then, as soon as I booked it it said it was confirmed. So that was confusing. The customer service/ front desk person was ok, but seemed stoned! He was nice enough (as in not rude), but could use some training in being friendlier to customers. Not a resson not to use Uhaul going forward, but could be worked on. Truck was clean, dolly and furniture pads were ready-- overall a great experience.
Julie GThe check in process is outrageous whoever came up with the idea that I should be prompted to upload my passport before dawn on a Saturday while standing along side of the road instead of asking for that information ahead of time should be immediately terminated.
Chad H