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DAVID S
Customer Reviews for Nick's Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service at Nicks self storage. I have nothing bad to say about my experience. Truck was good. Not great mind you, but was in decent shape. I recommend this establishment for all your moving needs in the North Augusta SC area
Wanye SGreat customer service, I will always come back if needed thank you all so much...
Priscilla DI had to put appliance dolly in my Camry that had grass on it It was NOT cleaned by last user & I had to use it because it was the only one there.
Della ASuper fine and Great customer service
Gisela LThe truck had transmission issues
CHRIS MService was outstanding
RUSSELL BThe truck was badly worn. The front bumper was rubbing on the front tire. One headlight was out. It stalled five times. The fourth time it stalled on a busy four lane highway and it would not restart. We called for service. The man got it started. We drove it a few more miles and it stalled again on a very busy two lane highway. Uhaul sent a tow truck which towed us to our home where we were able to unload the truck. This is the first time that we have had problems with uhaul.
Sam HFix your trucks before you rent them out.
Christopher BReps are very personable. Quick process in and out in minutes. Great people!!
Christopher CWe really appreciated having a person in office to speak with. The online reservations didn't work for us.
Cindy MNothing The service was very good!
debra pI had made the online reservation at a different location. I got there and no one was there. I called U-Haul, and you folks took care of me., My reservation was transferred to a nearby location. Vince at Nick's was terrific!! I can't say enough good things about Nick's and Vince. Very professional and well organized. Thanks
PHILIP AAs you could tell the rats were very bad in my unit#14 when I first moved in there was a opening in the back top I asked several times to close up the opening but several months went by till this was taken care of the smell was so bad till I took out 3 dead rats till I could get the rest of my things out, I even mentioned this opening the day we took a walk through, my items I had in storage smells like dead rats and items torn and eaten holes in the item. Thank you
Margaret U | Overall ExperienceQuality of the truck was awful. Check engine light and tire pressure light were on when received. Severe body damage to the exterior of the truck. Interior has cigarette burns and stains, smelled terribly of smoke.
Taylor TWe are out of state, hired moving companies and on more than one occasion they were unable to get into the gate to access the units. Was given incorrect code and told they are working on the gates. But I wasted $600 moving to not be able to get into the units and had to open a unit elsewhere do to the lack of communication available.
KRIS G | Overall ExperienceFriendly service at a great price.
patrick zGood location. Vince was excellent to deal with! He was very accommodating and gave great customer service!! 👍
Dorothy L | Overall ExperienceEs excelente servicio
medina gI was very appreciative that the employee came out and hooked up the trailer for the first time for me. Super nice guy.
Thomas RHad to change the drop off location because I wasn’t comfortable with the original location. Nick’s self storage was fine.
CHET WPainless pickup and drop off!
Dianna GNothing it was great , I will be back.
Delton HOdometer wasn’t working
Erck BStaff is very friendly and knowledge
kimberly b | Overall ExperienceI’m very satisfied, thank You !
Lucia V | Overall ExperienceChecking in our Uhaul at our destination was perfect. My husband did it over the phone and took pictures for the person checking it in. Was really easy and they were pleased with how clean it was.
Kip PEverything went smoothly and it was an easy check in!!
Renee B | ReservationGreat customer service
Dunyell GEmployee who assisted with car trailer needs training on loading a vehicle on the trailer.
DAVID PCustomer service was friendly and courteous. The truck was not in good working order. After leaving the office, the weather changed and it begin to rain. During the drive to return the truck/equipment, it was discovered the windshield wipers did not work at all. The drive back was scary and unsafe. Compensation for this should have been granted. Looking at receipt it was not.
Jacqueline GVery nice gentleman who went out of his way to help.
Robert rMet my needs. Thanks
RONALD B | Overall ExperienceYa'll were great. Good communication and very accommodating. Thank you for such good service.
judy w | Overall ExperienceEasy drop off process (key drop box and app) with adequate parking.
Tina VTurned vehicle in after hours on a weekend so I didn’t meet anyone working at this location.
Gerald FVery professional
ISAAC HEasy drop ofg
Jameal eDuring the year that I had my unit I never had any problem except for when the combination to the main gate was changed and I had to contact someone on the weekend. That was not a problem just an inconvenience.
Howard J | Overall ExperienceGreat customer service no problems
ISAAC HThe windshield was so dirty I could not see through it safely. I asked for utility dolly to replace small dolly. Traded no problem. But then somehow after returning at next location charged fee for no return. Maybe they thought I was to return both? Customer service at 800 number was good to eventually fix issues as far as extra charge.
John LI requested furniture pads, a utility dolly and a furniture dolly. These items were not in the truck when I picked it up. U haul quickly refunded the money but I would’ve like this equipment for my move.
Jason BI’m a 56 year old woman. I thought the guy might offer to lift the trailer off the hitch for me but he let me back it in to the parking spot and remove it from my car.
Patti DGood service. The staff was very friendly and open to help. It was my first experience rented a truck and was fantastic!
Carlos PTruck dirty, damaged, Return procedure with cell phone took one hour
Randall HGreat customer service. I will be a returning customer. Jenifer
jenifer wThank y
SHEILA M | Overall ExperienceA great place to store your stuff. The employees are wonderful.
Elaine B | Overall ExperienceFor the past almost 10 yrs I couldn’t ask for a better staff of individuals. Our relationship made us family we became a family Knicks Storage. I would recommend them to friends and others. Thank you for all you guys have done. You made it safe, welcoming and easy to be a customer, client and friends. I appreciate everyone there!!!
LALETTA H | Overall ExperienceThis was by far the easiest transaction I have ever had with a UHaul. Amazing!
MEAGAN HVery good customer survive and convenient location
TATYANA SLiterally just took trailer off and said have a good day, that was it. Tried to drop off the day before but the system would never show our location to get past the GPS issue (after following al instructions) so had to come back again the next day.
Chad HThey were very friendly and always willing to help. Anytime I spoke with the manager he was always very polite and eager to assist in any way. I would most definitely recommend this team and facility to anyone.
Anais B | Overall ExperienceI saw there was a 4 hour block of truck rental time avail at most locations, but reserved it for 3 hours. I thought I could get all of the loading and unloading completed in the shorter time. When I called to see if the truck could be reserved for the extra hour, I was told the cost would go up to three quarters of what I paid for the 3 hour slot. Thankfully, when I looked at what extra was actually charge to my cc it was only about $20 extra. Just curious why the Uhaul rep on the phone tried to gouge the price per hour up so much when all I needed was an extra hour. I will recommend the 4 hour slot to others.
LESLIE CThough I did not store my belongings there a long period of tile the representative was very helpful with his information due to my family and I are new to the town and when it was time to move out they were very accommodating.
Billy C | Overall ExperienceRented an appliance dolly with strap on to hold appliance securely. Apparatus that tightens strap was broken and I had to purchase bungee cords to secure appliance.
Stephen EVery helpful in unhitching trailer and updating paperwork. Felt agent went beyond expectations to assist me. Surely a better experience than where I picked up trailer. Couldn’t have been any smoother.
robert o1) Was told that as long as I turned the unit back in by 11:00 am the next day I would be charged for a single days rental and ins. I turned the unit back in at 9:30 am but was charged an additional day. Now, the manager won’t return my call. 2) the unit was clean. However, the oil light came on 10 miles into my move. It was 2 quarts low. I filled the oil immediately.
KEVIN KThanks for everything
MICHEAL FNot a thing!
THOMAS HVery smooth check in. Personnel at the facility were fast and efficient.
Darren SWhat a great place to store my valuables. Safe and secure with excellent customer service.
CHARLES S | Overall ExperienceHad a bad rat problem. Destroyed my bed and washing machine.
Mark F | Overall ExperienceI placed some bedding high on top of a 5 tier shelf and placed shelf in middle of unit, a mouse still found its way to my stuff and made camp. The thing died in my bedding and all of the bedding was ruined including the down pillows. I ha:e rented outside storage 3 other times and did not have any rodent issues elsewhere. I have moved to indoor storage now.
shane s | Overall ExperienceI had no problems with making a reservation for a unit, however when I went to sign the paperwork for it, I was not told that the units located directly next door were not the units belonging to the office. It took two phone calls to get directions from the office to the storage units. Furthermore, when I called to report moving out of the unit, a note was made but I was not removed from the system and I received an invoice charging me for another month's rental.
ALISON J | Overall ExperienceVery happy with the staff, the price, the service and the facility. I only needed the storage unit for 2 months and the accessibility and convenience were exactly what I needed. Would absolutely recommend this to friends.
MICHAEL C | Overall ExperienceI was just kind of disappointed to find four huge rats in my belongings like you know in the unit and there was quite a bit of feces that I was kind of nervous about trying to clean it up just because of the health concerns and stuff so hopefully I didn’t get charged for any kind of cleanup fee or anything like that I mean other than that definitely was more than satisfied with me and now their service every time they were quite helpful when I called them paying our monthly payment and everything ha ha I had a good experience either other than the rats thank you very much
Mark B | Overall ExperienceIt was a nice experience to go to Nicks Self Storage. Great customer service, and it only took about 15- 20 minutes to complete the process of getting a storage unit.
Deborah E | ReservationStaff was very helpful and polite.
KAY C | Overall ExperienceStaff made it very easy to downsize from a large unit to a small unit. Really enjoy doing business in a much-needed situation
Teresa H | ReservationNo comment
Michelle J | Overall ExperienceI have never been late on my account and i got a certified letter that i was going to be auctioned because of default poor service due to inaccurate account info Melissa brown
Melissa B | Overall ExperienceMy storage wasn`t available. I had to go with what was available. The storage room was too small for all my stuff.
Privacy R | First ImpressionsThank you. You guys are the best.
Privacy R | First ImpressionsThe access to the facility is convenient and the sales people were very friendly.
Privacy R | First ImpressionsIt would have been more convenient if the admin of our company could have set up the unit over the phone and the employee just go in and get the keys.
Privacy R | First ImpressionsGreat for the price. The turn into the drive is a little tight and there is a big pothole, but so far I have not brought in a big moving van, so all good.
Privacy R | First ImpressionsThe service was great but the unit they had available was too small.
Privacy R | First ImpressionsBy picking Nicks storage I was able to handle everything for my move in about 10 minutes all in one spot. I definitely will be recommending them to others as I have my sister already.
Privacy R | First ImpressionsGreat
Privacy R | First ImpressionsI was quoted a price and then this facility did not honor that price and it was a $20 difference
Privacy R | First ImpressionsThe size of the front entrance is smaller than the actual size of the inside. Hopefully the sofa fits thru the door. Would upgrade to a larger one.All in all an easy transaction.
Privacy R | First ImpressionsThe space was excellent, however it needed federal agency approval for lease, due to serving the public. needed specific entrance and location specs.
Privacy R | First ImpressionsExcellent customer service
FRANK I | First ImpressionsVery helpful, quick service, understanding, and priced fair. I would do business with them again.
Privacy R | First ImpressionsEverything was great l, but I will say make sure to get the right size unit and make sure by seeing it before you pay
Privacy R | First ImpressionsEverything was ok
HOLLY H | First ImpressionsVery disappointed. Completely bad business practices
Privacy R | First ImpressionsVery pleasant and helpful staff. I had never rented before but will use you in the future if the need arises
Privacy R | First Impressions