Customer Reviews for Nielson's Building Center & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Nielson's Building Center & Storage

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Frederick M.
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Customer did not leave a comment.

Steven F.
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take the previous customers masks out of the glove compartment. show the damage on the vehicle that exists so next customer doesn't have to start from scratch

SUSAN ELIZABETH S.
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Customer did not leave a comment.

MARTIN A.
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Nielson's is a great place

dana B.
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Awesome and friendly customers service

Paul V.
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I can't believe the final bill on this order 23932717. It's almost 3 times higher than my last move of shorter distance with a 26 foot truck and similar supplies. That order was 81274268 and only cost $103. On this move you charged me $257.61 for a truck half the size and dropping off at the same pick up location. How is there such a discrepancy between the two moves? I have a move coming up in the near future again and will definitely seek other options than U-Haul for this kind of opportunistic inconsistency of pricing. How do you explain this order costing almost 3 times as much as the last order When the truck prices were within three dollars of each other? The remedy I would like is to pay the original contract amount of $128.81 which I found to be a little high when I signed compared to the last move but due to the pressure of my move date I agreed to it. Paul Vegh

Leigh M.
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Fence and better security around property.

Leonardo H.
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The cleanliness was not as important as a well-running vehicle. I was on a tight schedule and accomplished all intended.

Roger T.
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The store closed at 1:00 p.m., as advertised during the pandemic. As my estimated return time was 2:30 p.m. and actual was a bit past 3, I saw the lock box for after hours key drops but no means of opening it IT would have been nice to have this information before I set out in the morning. PS it may be on your UH/share site but I had a problem getting to that site.

timothy L.
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Customer did not leave a comment.

Eric P.
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All good

Michele W.
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Not a thing.

Douglas F.
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Fast, efficient, great truck. Will use them again.

peter L.
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Nielsen's is a classact. You do well to have your rentals there.

Bill Z.
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God equipment and good service

Michael K.
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The customer service was fabulous from this location at Neilson Point Roberts Wa.Great location for a truck rental for locals and Canadians from Tsawwassen and Ladner B.C.

STEPHEN K.
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Britni B.
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Suzanne P.
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So happy to have the Uhaul 5 mins away from our home.

Kevin W.
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Rent them the truck that they specifically reserved. I ordered a 20 foot truck and the day before I went to pick it up, U-Haul, not the Point Roberts rental facility, substituted a 15 foot truck instead. This really made my move much more difficult. We had to tie a 18 foot fiberglass antenna pole and a long ladder to the top of my pickup truck and to make things even worse. I had to give one of my ladders away because I could not fit it onto my pickup. When I arrived at the Point Roberts facility, they could not find my reservation even though I had previously photographed my drivers license and emailed it in as requested from U-Haul. They had to completely make a new reservation. This took quite a bit of time which also was very inconvenient. I put no blame at all on the people in Point Roberts as I know that all of the stupidity was on the corporate end. The next time I have anything to move. I will be calling around to other rental companies. This was a bad experience which has me asking why bother to make a reservation? If the company you are dealing with can just change their mind on the fly and not even care about the fact that customers order what they need for a reason, why go back to them for more disappointment? KW

Steve K.
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UHaul could take the time to put together a much more efficient software program to support their dealer base in streamlining their process to provide a quicker service.

STEPHEN K.
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The staff at this location are very friendly and efficient making the rental seamless. An excellent group to deal with

Patrick D.
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Customer did not leave a comment.

Donald T.
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Staff at this location, especially Michelle, were very professional and friendly. Excellent experience.

Christopher L.
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Jon S.
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Lindsay W.
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paola K.
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todd M.
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Carey H.
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Anthony W.
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Anthony W.
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JiJi H.
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scott E.
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Suzanne P.
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Love having the U-Haul 5 mins away. Will rent again

Michael K.
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Staff was very helpful and accommodating.

Thomas P.
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Excellent

Daniel S.
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Customer did not leave a comment.

DD H.
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I was left high and dry by Uhaul. I booked a certain trailer and 45 min before I was scheduled to pick up...I was tole it was not available. The closest auto Hauler was 2hrs north or in the US to the south. Ended up toking the one in the US and was charged over double even though I went to get myself and it added two hours to my day. Have not been taken care of at all by Uhaul...

Leonardo H.
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The website was easy to navigate. Keep doing what you're doing.

peter L.
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The point Roberts vendor is exceptionally good. Great people to deal with - the best !!

tom L.
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staff were excellent, a very positive experience

Jollena T.
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Highly recommend UHauls from Nielson's in Point Roberts, WA. Friendly owner and staff made it quick and easy for me, twice. Clean, reliable vehicles. Border crossings into and back from Canada, went smoothly.

Jacques B.
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I will pick up from this location next time.

OMAR A.
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Excellent people, to say that they were very helpful wouldn't do them justice!!!!!

Jon S.
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Customer did not leave a comment.

Lynn T.
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ANNETTE L.
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I miss the running board on the side. That is a big step for us older folks!

Frederick H.
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Eric P.
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All good great service.

Vincent G.
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Very friendly and helpful staff.

David K.
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Nielson's provided a cube van. They were excellent in every way. However, I reserved an 8ft Pick-up through the UHaul system. Nielson's has never had an Pick-up truck at their location. U-Haul as a corporate entity needs to do better. Also, when I originally made the reservation, the system keeps switching to the next available...which may not be in my area. The system should provide a bright "Warning Banner" of the change in location.

Vera W.
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Jesse C.
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Sandra H.
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Don't mislead them and inform them upfront on what they need.

Raymond C.
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Anna S.
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HOWARD P.
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Just what I needed excellent service and good vehicle

Ellen R.
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When I showed up, the clerks were ready and eager to gather all that I had requested and walk me to the vehicle of choice. I was told of the ease in operating the truck. And away I went. When I returned, I was told not to bother with anything, that all would be properly handled and rented parts would be returned to their proper place. Quite a lot of very experience..

mily N.
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Michelle at Nielsen's was wonderful. She was very helpful and very friendly. Excellent service !

Duncan E.
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Customer did not leave a comment.

Peter V.
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Dean D.
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Great service ,nice people

Dane B.
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allen B.
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Brian N.
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Michelle and Tim have been very effective in getting the truck ready for us. The whole transaction was carried out in a very friendly atmosphere. I highly recommend Nielson for truck rentals.

RICHARD R.
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Customer did not leave a comment.

David M.
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Very friendly and helpful staff.

brett N.
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tod H.
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Fred H.
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Diane T.
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Jim C.
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This location is in a different COUNTRY than we required a pick up. What a joke

tom L.
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very helpful and pleasant staff

tom L.
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Perfect experience No improvements are needed Thanks!

Stephen F.
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Customer did not leave a comment.

Eric P.
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All good.

paola K.
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Socrates B.
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Bronwyn G.
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Considering that this was the very first U-Haul drop off this location has had, I couldn't have been happier

Bronwyn G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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