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Jeff D
Customer Reviews for Nineveh Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the truck here after hours. The app made the drop off very simple. You take a picture of the dash to show mileage and fuel level. Done! This location is next to a gas station,so top-off was a breeze! Highly recommended!
Dan CGreat family owned business. Perfect location for boat storage. Easy in and out.
Carmen R | Overall ExperienceAll went well, but my phone wasnt picking up at the location, so I had to leave without doing all that was needed for the drop off when they are closed
Katherine LSmaller parking area for a 26' truck.
Jeffery BWill use again in the future and recommend!
TRACY M | Overall ExperienceCustomer service was great. Very pleasant and friendly. Willing to do whatever it took to make everything work.
Theodore FGreat experience, equipment was ready and clean and the staff was friendly and easy to work with. Highly recommend using them if you need a vehicle or trailer.
Brad KNo improvement is needed
Brad CNo service to do the 24/7 check in & nobody working to help with check in. We had to leave the location to have service on our phone, to complete the online check in. What should have take 5 minutes took closer to 20 because of lack of cell phone service.
Ivan SGreat service!
Michael LVery happy w/ polite and knowledgeable. Usfomer service.
Larry YThis location was excellent and had Great customer service.
MICHAEL MFriendly and helpful staff. Could not have been any easier.
Robert DOriginal rental webpage shouldn't show locations with trailer not available to rent. That information is not helpful and just clutters up the results.
Keith TI wasnt planning on driving to that location and finding out just the day prior had me changing some of my plans. The lady at the location was great however!
Charles SStaff is helpful and friendly, they are awsome! Peggy took the time to go over every inch of the vehicle with me. She apologized for the outside of the truck being covered in bugs as the vehicle came in the night before and they did not get a chance to get it washed.
Jeff PGreat service, couldn’t have asked for a better experience!
Chris SI requested a dropoff in Columbus, IN. U-Haul assigned me Niniveh, which was an hour away from my move destination. U-Haul then charged me for over mileage to the dropoff location. I’m not happy about that and request an adjustment and refund of some sort.
Mark SNothing I can think of...u-haul personnel were informative, helpful & very customer focused....
Anthony MThings wasn’t done right on my end but they fixed as soon as she got in really nice and courteous people would recommend them to anyone…great service
Jonathon BAll was good
Mark FNothing comes to mind
Dennis BLady was rude as hell and was trying to explain the reason the truck had not been returned I was given the money for the truck and fuel for 2 vehicles to make it here there was no storage available within an hour drive when tried to explain the situation the u haul rep was rude and I was taking care of a sick child when the rude ass from Nineveh called hung up and called right back and was nothing but rude I will never use uhaul and will not pay the bill till something is done about the lady from the entity in Nineveh
ALEXANDRA PThe equipment was clean but not well maintained. A few miles after picking up the truck the right rear inner tire blew and the outer rr tire was bald and about to blow. Then it took over an hour and multiple attempts to reach anybody for roadside assistance and when we finally did it was going to be 2 hours before anyone reached us which wound up being well over 3 hours almost 4. Not to mention they gave the company coming to change the tire the wrong address. And U-Haul would've charged us for any time over the reservation time.
Randall HThe photos they uploaded were old and did not document damage to the vehicle. The truck needs new tires and a new windshield.
SARAH NPeggy’ was very helpful and friendly. Equipment was there as promised. Very smooth operation.
Janet TGot charged a cleaning fee!!! Truck was spotless when we left it. Also got charged for extra gas when the customer service representative on the phone said I wouldn’t because we had to drive further to get a different truck. Ridiculous.
Christian WNinevah Self Storage was particularly helpful and accommodating, UHaul corporate notified my less than 24 hours before my reservation that they did not have the truck I reserved at the location I needed. The just left me a voicemail message and sent a text. Very unhelpful. Ninevah Self Storage was able to help accommodate what I needed to do to make the failed UHaul reservation work. Bad actions by Corporate made better, thankfully, by the local agent.
Harold FPeg was awesome!
Renee W | Overall ExperiencePeggy at Nineveh self storage was & always is wonderful. Have rented both haul and storage with her many times. Highly recommended!!!!!
lois pPeggy was great to work with! She made a stressful moving problem so much easier. Highly recommend Nineveh for the great customer service.
CYNTHIA UFollow guidelines and wear masks Sanitize vehicles betteeen renters Learn the process and not call someone to ask how to do the retail process Allow only 1 customer in build at a time Reduce the wait time from 40 minutes to something more reasonable
Roy FFast, friendly service.
Rodney BWouldn’t recommend the self check. I had spotted cell phone service. So that it took almost 25 minutes to download my photos along verifying who I was? The people at the U-Haul place said they couldn’t help self check. Thought that was a little odd for a service company that you are. They informed me that U-Haul was told in the past that they had spotted service. The truck was very nice and drove great.
Kevin MIt is very clean and inviting and the trucks and trailers are very accessible in a very clean gravel lot and the people were great to work with and due to the COVID-19 issues, they asked me not to come into the office, but I could see in there and it looked nice and they work face masks when working with me. Greatly appreciated.
Kerry BTrailer is very heavy and did not pull well. It was loaded properly according to instruction.
martha gGreat customer service!
jeffrey hAsk for photos of drivers license at reservation when already entering the info. Maybe that would speed up the approval process while standing at the truck. I entered two phone numbers at reservation then had to enter a third number at truck to get verified. Overall good service and experience.
Richard CPeggy was awesome....My only complaint is that I had ordered a dolly and was charged for one by U-Haul via the mobile app and there was not one in the truck.
Max Llady was very friendly and helpful
TINA TNineveh u haul & self storage will try to help you any way that they can.Corporate u haul --- not so much!Peggy gets five stars ,but the big boys seem not to care and it shows
Gregg STwo thumbs up Peggy!!!
Gregg SThe windshield wipers did not work at all and I could not see to drive. I am very surprised I didn’t as not asked if everything was ok with the truck when I dropped it off.
Michele WNothing. It was the easiest Uhaul rental I’ve ever experienced. Peggy made the whole process, effortless.
Thomas BThere was no one to check me in. I called two different phone numbers and left messages to call me back but nobody did.
Dale WMiss Peggy makes a routine mundane chore some what enjoyable!Thanks to her and her team for all of the personal attention.
Gregg SPeggy Murray was fantastic to work with. She was fine letting us in early when she got there and handled our situation well. Our truck 24/7 was screwed up from a columbus location and she understood and got us through the situation very quickly and gave us a good rundown of how to use the truck and what to make sure of when dropping it off. She was very friendly and a pleasure to work with.
Taylor ZCustomer service is unparalleled.A stressful situation made better just by a smile and a caring disposition .Top notch
Gregg SWas helping a friend out,had to run to atm,total time from time of pickup 40 minutes. Just of that was sitting still charge, knowing ,,I had no time to use the truck,,,price 68.22
Pete SFriendly and helpful. Does have a key drop off for after hours.
Herschel WPeggy goes above and beyond! Thanks for a good experience
Gregg SThe door was tough to close, but we were able to close it and we understand that a repair order has been previously submitted
Judy LStop sending me so many e-mail's
Gregg SGreat place for storage. I have used Nineveh storage for the last 5 years and am completely satisfied.
Carmen R | Overall Experience