Customer Reviews for Nisqually Markets Tobacco Outlet
(U-Haul Neighborhood Dealer)

Rating:

1.0

This location is dangerous. They will not let you leave your vehicle in their huge parking lot. They instructed me to park at a park and ride a 1/4 mile away with no safe crossing of a six lane road. I was almost hit crossing the street.

Rating:

3.0

Easy drop off location

Rating:

5.0

My android phone would not confirm location. Had to use an iphone to get the application to acknowledge that the truck was in the correct location. The Uhaul app does not work well with android.

Rating:

1.0

They will not let you park your car there, even if you're only using the truck for a couple hours. The closest public parking is a mile away.

Rating:

5.0

Please make it easier to decline insurance(s), add-one, etc. Declined these several times yet still had it on my receipt. Thankfully the Area Manager, Kelly was on site and helped us out. There was also an issue with the app and he was immensely helpful in the process and was clearly happy to help. Great example of customer service and just being a genuinely good human.

Rating:

3.0

Dennis was awesome the other employee needed to be in training for Uhual

Rating:

1.0

This was a smoke shop and check in took us over 45 min as they didn’t have the proper computer etc. she had to use a computer in the back room and shout questions to us. Also, the cable on the pull up door was loose/broken she had no clue about how to get us another truck or told us to drive to a “real” U-Haul pickup. Terrible experience.

Rating:

1.0

The turn in location did not check in my equipment the same day that it was returned. This caused me to be charged for an additional day. I would not recommend this location to anyone.

Rating:

5.0

Thank you we will be back next weekend to rent another truck!!

Rating:

2.0

Did not return my truck and had to call it in.

Rating:

3.0

Truck cab was filled with some kind of pet hair...a lot of it. My wife has pet dander allergies, so I'm glad she didn't see it. I vacuumed it out so the next renter didn't have to deal with in.

Rating:

5.0

Fuel tank was on empty, spent $180 to fill the truck and was only credited $52… truck was vastly underpowered. My 7 hour drive took me 10 hours with how slow the truck was hauling

Rating:

5.0

Customer service women was rude and unhelpful

Rating:

3.0

Easy drop off.

Rating:

1.0

We rented for an after hour pick-up and had to wait an hour just to get the code for the truck keys which threw off multiple people’s schedules.

Rating:

4.0

It's a tobacco parking lot. It was cold outside and the app failed to check the truck out to me. The person who helped me was nice.

Rating:

5.0

This location gas always been quick, clean, efficient and friendly. I highly recommend them.

Rating:

5.0

CSR is great.

Rating:

4.0

Did have to ask for the person to do a walk around to ensure the truck and car dolly were in good order. This is a neighborhood location and when ask about future rentals I was directed to the main U-Haul store. I appreciated the persons candor.

Rating:

3.0

Not make it so difficult in renting a uhaul

Rating:

5.0

Lady was so great helpful and kindly

Rating:

4.0

We were originally supposed to drop the truck at Armor Storage at 3510 Marvin Rd NE, Lacey, WA 98516 and they were not friendly and only helped after I pushed. They said they did not have room for and were not expecting the truck even though I had it on my reservation. The place I was re-directed to was great.

Rating:

1.0

get charged fuel after I check with the worker during return

Rating:

5.0

Your rep at this location was super helpful after I explained my reservation at another U Haul no longer existed as they had stopped being a rental center. I was moving and she saved the day.

Rating:

5.0

I had a hard time using the app to return the truck. But the employees at the this location helped us and were super kind.

Rating:

4.0

There was dog hair in the truck when we got it and the pick up experience took a while.

Rating:

1.0

Be open when the vehicle is supposed to be picked up. Be able to complete the transaction correctly and completely.

Rating:

5.0

Found a muffler piece in the back of the truck when I opened it, want sure where it came from. The representative that helped me get things approved for the Uhaul share was border line rude when she called. Otherwise everything else went find and convenient

Rating:

3.0

Maybe more clear marking or something for customers dropping off. Hella needles on the ground near the trucks lol

Rating:

3.0

A little unfair rating but the construction outside made it BRUTAL to get in and out with a 26' truck.

Rating:

1.0

Don’t change drop off location last minute. I was never made aware this could happen and then I’m suppose to watch for texts from you last minute to know where to drop off? Then staff at the original location is rude and unhelpful. Just saying “ we can’t take the truck”. Not offering me a solution. Will not rent from uhaul again because of this.

Rating:

3.0

Vehicle had slight steering issues (loose), and the tow/haul mode came on automatically when starting vehicle (I was carrying a light load: styrofoam).

Rating:

2.0

We were moving in west Thurston county and had to pickup with 25 minute drive which used up all our mileage. Why could we not get a closer pickup site.

Rating:

1.0

The vehicle broke down and they couldn’t find a tech to work on the vehicle. I had hired movers to help me and this cost me $100 per hour while I waited. I ultimately drove the vehicle although I was hesitant to do so. Horrible experience. Also, they didn’t have the blankets nor dolly that I reserved ahead of time.

Rating:

2.0

The equipment i wanted wasnt on site...I wasnt told which truck was mine so I had to go out and search for the number.

Rating:

5.0

The folks who run this place could not be nicer. However, the truck we rented was not in great shape. I had a very scary ride down Highway 18 during my move. The headlights barely work and there were moments on the road, especially where there are no street lights, where I had almost zero visibility. The breaks are very squeaky on the truck and required a lot of pressure to stop. Additionally, the windshield wipers are very worn down. Since it was raining, this made it very hard to see. While the customer service is excellent, I would recommend maintaining the vehicle a little better. I am a single mom and had both my children in the car and there were some very stressful moments between the dull headlights and the fact that the wipers hardly touched the rain. It was down right dangerous to be driving this vehicle at night, with heavy rain and wet road conditions.

Rating:

4.0

All went smoothly

Rating:

1.0

I have been charge for extra equipment I didn’t rent and then another day and extra miles 2 days after I returned the truck. I’ve called the customer service line to try and resolve the issue and I’m still getting emails of invoices.

Rating:

3.0

No check in process. Simple but strange.

Rating:

5.0

I did not receive the moving blankets but I was charged for them anyway.

Rating:

4.0

I wouldn't necessarily say the employees were bad because they weren't. But some of your policies need to change and not be so nit picky on certain things and over charge people on them.

Rating:

5.0

Nice, courteous, and quick service.

Rating:

1.0

I ended up with an extra bill after they screwed up my agreed mileage. I won't pay for it

Rating:

5.0

The ladies at this location was very kind and helpful.

Rating:

2.0

Just dropped off my key. They didn’t ask which truck it was, check it out for damage, or actually “check it in” until I called the next day to the customer service department who checked it in for me. This is a crappy way to conduct business. Very poor service.

Rating:

1.0

I reserved a 26' truck then received a phone call from someone named Helen at the Kent, WA regional location who informed me (the night before our scheduled family move that a 26' truck was not available. She was very unprofessional and not willing to offer any solutions. Helen informed me that they give priority to local customers that are bringing the trucks back to the same location before they schedule one way truck rentals. We had to scramble and started making calls to Uhaul only to get routed back to the same offer (where Helen is located). That person was helpful but we still had to travel half way to our destination then drive all the way back again before we could start moving. It's a very poor policy for U haul to take a reservation and a credit card payment then let the customer know the night before a major event like a family move that there in no truck available. Figure out a better way to do business. I'm very unhappy with your service and Helen should be fired. Steve Petterson 509-664-8150

Rating:

5.0

Very professional an helpful.

Rating:

3.0

Stop changing your customers pick up and drop off locations.

Rating:

1.0

When I arrived I signed in and waited for 25 minutes to be approved and be given directions to get key-I kept texting asking for assistance and was never replied to. I finally called the 800 number and they couldn't help me or give me directions and continued to be placed on hold. After almost an hour, I called a local Uhaul from a friends phone and she quickly told me to go into the store that was on the same property and they will give me a key. Once I was given that information, everything was very quick. That process did not need to take an hour. If only the texts I was sending were replied to, or if the 800 could have told me that info, this would have been a good system. This put my move an hour behind with several people at my house waiting on me. This was the WORST experience I've had customer service wise. A manager finally came on the phone after I demanded to talk to one, she was very casual like it wasn't a big deal and said someone would be calling me to discuss this matter and I am still waiting for this to happen. I feel I should be compensated for my time and inconvenience. This isn't anything I've ever asked a company to do, but I feel it is an appropriate request at this time.

Rating:

2.0

Incompetent person when renting. Rates now are ridiculous. Asked for at least a 20 foot box length. It was shorter by at least 2 feet. I had truck for less than 4 hours and between exorbitant mileage add on rate plus the gas used the $38.99 per day rate my cost was close to $140. Never again.