This location was not the drop off location. We had to take it somewhere else. It was confusing. The girl at the store was very helpful thoSheila K.
Customer Reviews for Nistha Liquor LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is another business as well, so signage on the outside of the building that it is also a U-Haul business would be much appreciated. The trucks are not on site, so it seems like it is the wrong address.Chelsea B.
Customer did not leave a comment.ryan S.
Pick up location was a gas station, not knowing the actual location for pick up was across town. One worker at the gas station, so we had to wait while she helped customers who came in ... if this place is going to work wjth UHaul, then they need another worker to help out! Waited over 30 mins before being helped, and she was pulled away at least 5 times to ring up a customer. Will NOT work with this gas station again!Andrea R.
The location is terrible, it is located at a rinky dink gas station, no sign outside to inform customers. The pick up is at a diffrent location. Service was mediocre at best. They to be better!! You have to be better!!!Harry R.
Wish I could of gotten a bigger truck. But none were available close to or in town. Would of gotten things done sooner had we had one. But it worked for most of the stuff.Robin K.
I wish I had known that the truck was not available onsite but that it required us to go across town to pick it up. I would have come earlier to fill out the paperwork. It delayed us by about 30 mins.Sarah L.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.TARA N.
Customer did not leave a comment.BRUCE P.
Customer did not leave a comment.Ronald S.
Nothing everything went very smoothlyAndrew O.
Drop off was equally easy though signage was misleading so was unclear if we were in right location.Ryan H.
Get rid of the Utility Dolly and Pads bolted to the inside of the truck box. We got billed for a Dolly that we did not order or use and the position of the equipment obstructs loading and unloading.JOHN C.
Customer did not leave a comment.PAUL F.
Customer did not leave a comment.CRAIG M.
Customer did not leave a comment.LANESHA P.
The U-Haul that we rented was full of broken glass and plaster all over the floor. Before we even started to load our furniture, we had to thoroughly sweep out all the broken glass and get rid of the chalky plaster that was everywhere. This took up about a half an hour of our time to an hour. This was not expected or should be ever.JEFFREY S.
Both the pickup and drop off locations were nice but your scheduling caused 3 hours of driving for us to pickup the truck. That was very stressful adding 3 hours on to our moving day! Terrible scheduling!!Chad M.
Very good serviceNancy S.
It was a little confusing that you had to stop at a gas station and pick up keys and then drive to a different location to pick up the vehicle. But over all the truck was cleanAmanda M.
The rental process was harder than getting into a top secret government facility. I mean, three different points of contact, multiple on line requests for personal data and still having to provide that same identification data when I arrived to pickup the vehicle. Get real. No rental car company does this level of harassment on renting a car. I will not use U-Haul again.Timothy B.
Very friendly, very helpful and I will definitely go back to this location!!pauline B.
When we went to drop off the uhaul they sent us to a lot 1 mile away in what looked like an abandoned lot and they gave us a wrong address.Edward B.
Excellent customer service!JAY J.
give. diff prices. to customers. then what was quoted took.2 hrs. tonight fig out my reservation no help hooking up trucks n trailers. not kept on site . told to do. one. way at. check. then. was. no thatb was wrong . n just plain old rudeKenneth K.
Everything was amazingLakesha F.
The woman working was fantastic! She was able to help us with the rental contract, even though she needed to stop every two minutes to help a customer at the gas station. She was wonderful!Ann W.
Customer did not leave a comment.Yardley L.
Bad truck. Bad customer service. Not just with the location, but UHAUL. Online help service and on the phone. Both were terrible. Won't be back soon to uhaul in general.Sean L.
The woman was very helpful and assisted us in returning truck.Kooroush S.
Customer did not leave a comment.Peter L.
Big parking lotDANIEL F.
with the person also running a has station the 5-10 minute interaction for picking up the pre-ordered trailer took over 40 minutes! the person kept walking away to take care of other customers and I sat waiting. I will never rent from this location again.jim Z.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Edwin S.
Customer did not leave a comment.Shari R.
Great experienceBill K.
Rude and thoughtless. Treated my son very poorly and rude to me. I would never go back here. The trailer had a ramp stuck, so I traveled 2.75 hours one way and could not use it. Really disappointed with this location and the pain I had!!!!!Dale V.
Location yes. The distributor was pleasant and helpful, the trailer was broken and caused damage to the receiver on my truck. I have a claim in the system. I expect a refund for my rent and some form of payment for my bent receiver. thanksMike A.
Fast service, nice & friendly staff!Bree B.
Superb Service! You will nor be disappointed with the service provided at Nistha Liquors!Don C.
Very friendly customer service and clean truck and very helpfulKELLY K.
Customer did not leave a comment.WILLIAM T.
No help disconnecting trailer I was injured in the processDavid D.
Customer did not leave a comment.bob K.
Moe did a great job. Walked us through the whole process. He is very helpful and knows the paperwork and the protocol. Thank for your help.Rick D.
We had a question about the tow dolly, it looked bent and we wanted to know if it was safe. We tried asking questions and the sales person became very rude and short with us. He didn't seem to have much knowledge about the equipment, if he would have told us the dolly pivoted (why we thought it was bent) it would have answered our question.Lew P.
Better instructions for drop off when the drop off is unmanned by Uhaul personnel.Melissa D.
Customer did not leave a comment.Leshea S.
Customer did not leave a comment.Dana J.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.HOLLY H.
I was told that I could drop the equipment at either location in Manitowoc. I drove right by the north side location because I thought that my scheduled drop off was on South 10th which was impossible so I dropped it on South 12th. That was my mistake but I liked the south side dropoff better because it had a huge parking lot. The people in the Manitowoc location were very kind and understanding and helpful. Thank you!!FRANK W.
Easy peezy experience....hate moving but Uhaul makes it lemon squeezey ðŸ‘DOUANGCHANH K.
Customer did not leave a comment.dawn S.
Customer did not leave a comment.jay H.
Customer did not leave a comment.XAVIER N.
Shady place, guy didn't care.Dominic L.
Customer did not leave a comment.DANIEL L.
The staff and process at this location was outstanding. The only problem we had here was that the inside of the windshield was very dirty. The biggest issues we had with our rental experience had nothing to do with this location. It was the process of reserving the vehicle we wanted at the location we wanted and the unwillingness to negotiate pricing based on uhaul's inability to meet our online rental request.Brian M.
Include notes on where the store is located. My GPS took me to corner cell phone store.JOSHUA T.
Attendant came out of the building and met me; did not identify himself as U-Haul rep (I asked). Told me my fuel was low. I showed him the form I was given at quality showing tank needed to be returned at 5/8th. The tank was at 3/4 (6/8ths). He told me the "system" said I was supposed to have 7/8ths and wouldn't even look at my paper. Didn't offer to check with U-Haul; just asked if I wanted to go add more gas. I said no. I called U-Haul; the rep on the phone looked up and said the system was reporting that I returned the car with more than enough gas. Overall the attendant wasn't friendly or helpful. I wouldn't go back to that location.DAVID J.
Rented a truck on Saturday and to return it on Sunday but they were closed on Sunday, so what am I suppose to do? I left the car and took picture with fuel and mileage and dropped the key and truck at U-Haul Neighborhood Dealer in Manitowoc. Well, guess what happened? I got charged an extra day and charged for fuel even though I refuel it. I called the guy at U-Haul Neighborhood Dealer and the guy literally speaks like he doesn't even want to talk. He keeps telling me to call corporate and THEN gave me a phone number that doesn't even work. Poor customer service and charged me for extra fuel when I did AND for dropping it off one day after. EVEN though I dropped off yesterday when THEY were closed.Xiong V.
Customer did not leave a comment.Howard M.
Customer did not leave a comment.Keith B.
They charged me $175 when I was originally told it would be about $130, never got my deposit back, and the ramp as well as the lock on the door were so hard to use because of rust and from not being taken care of. I will never be renting from this place again.Meeshelle M.
Service was excellentPauline C.
Customer did not leave a comment.KENNETH S.
Customer did not leave a comment.Andrew O.
Customer did not leave a comment.gary B.
Customer did not leave a comment.Scott G.
better customer service guy behind counter was an assholeRandy D.
everything was so smooth.James M.
Well the store owner came walk out to meet me when I dropped the truck off just before 2100. He told me uhaul was closed and he wasn't going to check the truck in. He then said â€œ what the fuck is woth you parking job. I swept the uhaul out before returning it and was still charged a $25 cleaning fee. Overall experience was less than zero stars, it was negative.Jeff B.
Customer did not leave a comment.Patrick A.
Customer did not leave a comment.lawrence L.
Customer did not leave a comment.William E.
Customer did not leave a comment.David L.
Charged cleaning for a clean vehicle, charged missing blankets while none were missing. Nasty peopleGiora K.
Customer did not leave a comment.Dana J.
Customer did not leave a comment.lance C.
Customer did not leave a comment.Terry S.
Super friendly. Everything went smooth.John S.
Customer did not leave a comment.Amy S.
We had to call because the return address listed on the contract is not the actual drop-off location. This really was not a problem. We called 45 minutes before we were to arrive. Keep in mind the owner called me earlier in the day asking if I might bring the equipment in sooner than my agreed rental time, because he had a customer that wanted to rent it. He was very happy when he found out I would drop it off days sooner. When we called to get directions to the actual drop-off address, we were told he would text the address in five minutes, rather than just telling us on the phone. He never sent the text. We tried texting him. Nothing. We called him back after arriving in the city of return, driving around with no idea where to actually go. He said he would text it. He finally did. Upon arrival to an otherwise abandoned parking lot with a few UHaul trucks and trailers, a man claps at us and directs us to back our RV and the tow dolly into a tight spot around vehicles and a light pole. We get out and explain we will unload the car and the tow dolly can be rolled to that spot. The man did NOTHING to assist with unhooking or unloading the trailer. He stood and watched us do everything. He even watched us pull it to the location he wanted it, helping only the last few seconds to insure it was exactly straight. Otherwise he stood and watched my husband and myself. We have rented equipment from UHaul before. No other location has ever expected the customer to hook-up or unhook equipment. Aside from this, he was rude and he waisted our time with slow directions and poor customer service. This is by far the worst UHaul facility, if it could even be called that, I have ever encountered.Scott S.
Check in process was completed online including photos of my i.d., but check in at the pickup location was still a 10 minute process with others waiting in line.Erick K.
Customer did not leave a comment.Thomas G.
The employee that was supposed to help me get my U haul claimed there was a problem with his computer and he couldn't provide me with the truck or help me. He then just told me to call this random phone number without any explanation of who I was calling or what I was supposed to do. All I wanted to do was pay for the truck; I already reserved it online and even put my debit card on file. There was a huge lack of communication and no help. I was then told that I didn't have the insurance for the damage protection, even though I selected online that I wanted it AND told a U Haul employee online that I wanted it. I had to talk to several U Haul employees before I could even leave with the truck OVER AN HOUR LATER. Would NOT recommend this site for pick up or drop off.Miles M.
Customer did not leave a comment.Jon W.
Customer did not leave a comment.Michael R.
Although I didn't park it where requested due to some confusion on my part I didn't expect to get a text thanking me for parking in the wrong spot.David R.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Christine V.
This is the second time I had to rent a u-haul from this location in about 3 months. This time was faster, than the first. The first check out seemed to take forever and they didn't know what they were doing and had to enter the information twice. The vehicle gas tank was on empty this time.Leon L.
Customer did not leave a comment.Rasha M.
We were told this was our drop off location. When we arrived, the man working refused to allow us to leave the trailer there! He said we had to drop it off at a different location. Beyond frustrating! The other location was not far but this was a hassle as UHaul told us to drop it off here. Will never drop off equipment here in the future.Leonardo P.
No improvement needed. Excellent service from the phone call for the rental. Very kind and helpful. Pick up was quick. The people were very kind and drop off went smooth. Excellent service from everyone, highly recommend Uhaul.Angela R.
The store and trucks were kept separately so it made identification of the location and renting the truck a bit more difficult. We had elected to use our mobile phone to start the dental and were unable to do so because we couldn't find the truck at first. Staff was helpful at the location. The truck was dirty (inside the windshield).Jessica W.
Customer did not leave a comment.Dawn G.