Customer Reviews for NIX XIE Trades Sense

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of NIX XIE Trades Sense

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Joshua W.
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The combination lock to access the key was very corroded and hard to open. Especially in the cold

Sooyeon L.
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There were several things that went wrong during my experience here. It started with the whole approval and pick up process via mobile, which I kept encountering many errors and then ended up calling customer service many times over and over again. Eventually it was all approved and I was given the wordlock code to obtain the key. The biggest mix up was that someone mixed up the rental vehicle that I originally requested- I asked for a cargo van that was parked in that location, but there was also a small truck. On the instructions, I even confirmed the vehicle number that matched the van, but the key location instructions clearly said: "back of the truck." I got really confused because first of all it wasn't a truck and there was two wordlock box attached to the building where the van was parked by it. I thought maybe that's what they meant by it, but no matter how many times I tried the given code, it wasn't working, so I called customer service, and on the first try, someone attempted to help, but i was put on hold and then they hung up on me.. tried the second time, and finally this lady helped me figure out that maybe that other truck that was there... try looking there and long and behold...... there was a wordlock box key at the back of the truck... and what was odd was that the given wordcode was already on it..(why didn't this person make it random after locking it up.. what if someone else came by and took the truck..) and it opens and the key was there.. wow.. and it wasn't even a key for the van, it was a key for the truck.. the agent on the phone also confirmed it and she switched the rental to the truck for the same amount and extended my rental time because I literally wasted a whole hour for this ridiculous crap that you guys put me through. You guys should have not even charged me for the full amount. This was REALLY RIDICULOUS. And to top it off, the two wheel dolly and the furniture pads that I also ordered was not provided.. :) I mean.. wow.. just wow.

BABAK S.
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Customer did not leave a comment.

Sagar L.
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Customer did not leave a comment.

Rajat B.
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Customer did not leave a comment.

Debora C.
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Customer did not leave a comment.

Paras S.
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hi worst experience ever. i was supposed to get the vehicle at 4 pm and i went within that hour to pick and waited for 40 minutes and they were not able to give me the details and said the system is not working, you cant take the vehicle. i had a furniture pickup scheduled for 5 pm and i could not reach at that time. furthermore, they sent me to the next uhaul location to pickup from there and that the systems are working in that area. i went there and tried to get the vehicle and they said they cant give me the vehicle too as the system is down. i waited for again around 100 minutes there to get the vehicle and that too on paper after giving my card and driver license info. at that time i didnt even know if i could get the furniture. i still tried to go and pick it up. and guess what, due to uhaul i could not even get my furniture. the people who were gonna give me left the place already and all of this hassle and hours of waiting and inconvenience on such a cold day went into vain. so so disappointed in the service that day. people tried to help but the system and everything else ruined it for me. i left early from my office that day just for this, deducted my pay for this.only to not get the furniture. i want full compensation for this and please work on your system and network issues. it is not affordable for everyone to have their salaries, time , fees deducted like that for faulty uhaul network issues.

Sohail N.
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Customer did not leave a comment.

DENIS K.
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brand new van, was clean, recommend this location very much

Mark G.
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Van was very new, but not cleaned outside. Otherwise all good.

AHMEDIBRAHIM B A.
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Give training to the staff

David G.
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Customer did not leave a comment.

Ronie T.
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Staff was very nice and accommodating.

No reviews have been submitted for this location.

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