Customer Reviews for Nook N Cranny Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Nook N Cranny Self Storage

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Noel A. on

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Great service! I will recommend this shop to anyone interested, customer service is excellent, a 10!

Julie H. on

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I reserved a utility dolly which was not made available to me. I called in on 10/7 and was hung up on by customer service. Had to go to another location to rent a dolly and pay a $50.00 deposit on top of the rental fees. I was told the dolly would not be charged to me and yet when I received my final bill on 10/10 it was charged to me. I called in and spoke to a gentleman by the name of Joe who insisted I was not charged the 7.00 fee. He left me on hold. I had to call back to customer service and request the fee be removed. I was also charged for fuel even though I didn't use enough fuel for the gage to come off a 1/2 tank. I had to call in several times to have my concerns addressed. The first customer service rep I spoke to on 10/7 was rude and appeared annoyed with my call. The first customer service rep I spoke to on 10/10 also appeared annoyed with my phone call.

dominoe w. on

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You are doing a great job as it is! Keep up the good work!

Cynthia J. on

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The trucks engine needs work. Needed to put a quart of oil twice during the move

darol v. on

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Customer did not leave a comment.

kevin f. on

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Wish the Gas mileage was better. 5.7 miles per gallon think is even bad this size truck

antoinette s. on

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Excellent customer service very clean uhaul and will be back again

Kirk B. on

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Employee was rude and curt. Dropped off truck within normal business hours was told that the office was already closed even though business hours posted on same door stated otherwise. employee then started to lie while checking truck back in stating that he had try to contacted me several times and told me otherwise, he had called only once to verify I knew correct drop off location. Would not recommend location to others.

James T. on

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Customer did not leave a comment.

Sarah M on

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Service was good, but check in took longer than I prefer

Michael C. on

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The truck needed washing and an oil change. It was a quart low on oil, windshield was filthy.

Eriq G. on

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Customer did not leave a comment.

Elisabeth G on

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This storage unit was very convenient and accessible, which greatly helped with our military move.

Jeffrey B. on

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Janice D. on

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help with claim

Moustapha D. on

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great customer service. The lady at the register knows her job very well. Keep up with the good work.

Nicholas W on

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Staff was friendly and willing to assist. They went over and beyond to assist with questions and completing paperwork.

Ashley B. on

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Clean the Uhaul. Spilled soda all over dash.

Michael M. on

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This location is great, but the lady who did my reservation at Neighborhood Storage went above and beyond to help me.

Daniel C. on

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Customer did not leave a comment.

Donette M. on

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I have been going to this location for over two years and it is the only one i will ever use until i move duty stations. I went to another location because it was at my storage location YOG and they did not help me at all. They had nothing for me. I went to Nook N Cranny and of course they didn't have my request either. Yet, Hillary Laake made sure that she got me into a Uhaul that day. I thank you her so very dearly seeing that I had only been in town from rotation to Korea and I was tired. She is the customer service rep that keeps businesses in business. She showed great concern when I told her about my situation and made sure I left there with something and happy with minimal to no stress. YOG storage actually lost a customer of over two years for such poor customer service. I removed all of my belongings and closed my account with them even though I did not want to do so. I do not know the female that was working at YOG but I've never seen her before. Terrible service. Thank you Hillary Laake. Once I get get my new house situated I will be sure to only use Nook N Cranny for everything and give my future referrals to them only as well.

Jessie B. on

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There is nothing that I feel could be done to improve for the next customer ! These people are awesome and go above and beyond to help their customers !

CHELSEA R. on

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Absolutely love the woman here ! She's so easy to do business with and has made me a repeat customer ! Amazing customer service.

KENNY G. on

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Customer did not leave a comment.

jessica c. on

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Fantastic staff. They provided us with special accommodations because our service had to be rescheduled and moved from the city our original reservation was in. Despite the original setback, I couldn't have asked for a better experience!

Vance Z. on

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Customer did not leave a comment.

OLUWASEUN O on

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A little bit more of lightings would go a very long way to help, for people that choose to come to their units at late hours

Dan C. on

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DANIEL C. on

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Raymond G. on

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Make sure equipment is serviceable. Your rentals are crap, and you charge too much.

Daniel C. on

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nickie o. on

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AMANDA M. on

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NIKET p. on

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Best customer service service at everything

FREDERICK M. on

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Trying to overcharge me by a day

Debra C. on

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Customer did not leave a comment.

Virgil L. on

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Kyle F. on

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Customer service was terrific! The representative had the truck ready to go for pickup and explained everything that I needed to know from start to finish. I will definitely prefer this location in the future.

GERTRUDE M. on

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Customer did not leave a comment.

HILLARY L. on

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Service was very quick. Staff was very friendly, and also very knowledgeable about the equipment. The property is clean and secure. Highly recommend this location.

Ewen T. on

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Customer did not leave a comment.

Marilyn T. on

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I had reserved a Cargo Van for 7 days several weeks ahead of needing it. When I arrived that morning - 9 am Wednesday - I was told that I had to have it back by 9 am the following Tuesday. By my calculations, this only allowed me to have it for 6 days. I needed it for part of Tuesday to unload and return the van. This is why I reserved it for 7 days. Because of this "misunderstanding" - the Cargo Van was no longer available to me. I was offered a 10 foot truck at the same price. Having no choice - I was heading out to a Trade Show - I agreed. The truck drove just fine, but was impossible to fuel correctly. If the gas went in faster than a trickle, it clicked off. Apparently something wrong with the sensor. When I called back (from a State away) I was told that they had not received any comments about this problem and I should check with the gas station attendant. Over the next 6 days and 8 service stations and 3 attendants - the situation never changed. Gas could only be put in at a trickle taking 20 minutes to fill up. When I returned the truck and told them of this - the response was "well, this truck could be going to Florida next". ??? When I pointed out that I only had this truck for 6 days instead of any part of the 7th day - I was told that this is how they've always done it. I will be needing a Cargo Van again next year (I attend an annual Trade Show). I will be sure to rent it from a location and company that understands that 7 days is not 6 days.

Lauren M. on

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Customer did not leave a comment.

Robert E on

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all in all nice facility

PATRICK Y. on

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process took a little long but once done everything was good.

raymond n. on

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Very Nice and informative

Isaac C. on

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Awesome!

DENISE B. on

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Well I got this before knowing how much I was charged the paper said I was going to use 15 mIles only used 8 and then I put extra gas by accident so by not getting any info sucks

DANA L. on

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The person who worked there was wonderful and the truck was great, but I rented the truck for 2 days and paid 404 dollars. An ice storm rolled into our area for the next 3 days and I asked (2 hours later) if I could bring it back and get it again next weekend so I don't have to put my family in danger! They still charged me 51 dollars for two hours! 7 miles ( home and back) and will loose my business due to there lack of understanding!

Randall C. on

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Nothing. Fast and efficient

MIchael C. on

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Customer did not leave a comment.

Jene W. on

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Terry C. on

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matt h. on

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DENNIS H. on

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Great service

Leonel G. on

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Danielle N. on

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Easy to check in and out. They lady was very helpful and friendly.

Anna S. on

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KET J. on

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Christopher J. on

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The truck is set up for someone about five and a half feet tall which is fully a foot smaller than I and I cannot adjust the mirrors to safety which is a huge problem.

dominique h. on

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Edward H. on

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Kelsey W. on

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Travis S on

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Very clean facility and excellent customer service