Customer Reviews for Nook N Cranny Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Nook N Cranny Self Storage

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Michael T. on

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Great service. The business owner was very welcoming and very fast processor

Tom K. on

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Customer did not leave a comment.

Linda F. on

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Excellent customer service on site.

Jason M. on

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Gal at the office was great!

Mona D. on

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Cargo van was in good condition. The lady who helped us was very nice and did well.

Joe E. on

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We received great service, nothing to fix

Rosland J. on

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Outstanding customer service at this location. I wouldn’t rent anywhere else.

Lan G. on

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The lady was very nice. Thank u

Rosland J. on

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Excellent customer service. I would definitely return here.

Larry B. on

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Reserved trailer 30 days ahead, 20 hours before pickup i had to drive 30 miles away to pick up the trailer at a later time. The location personal have been pleasant to deal with. It's U Haul itself that has the worst customer service. No i will not use them in the future.

KC T. on

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Joanna H. on

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Jahbarhi W. on

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The lady was super nice and helpful.

jekingsley s. on

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Nothing! great customer service and work ethic!!

Mary D. on

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I made my reservation online for a van and a dolly. The van was available however the dolly was not available. The gentleman who was responsible for helping with the contract was more than professional and very helpful. However having to go to another U-Haul authorized dealer for a dolly was a major inconvenience. Not quite certain of where the disconnect was for the online reservation and the actual equipment available. Convenient location and once again the staff was helpful and professional.

Crystal J. on

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Not the locations fault but on the way back from Kansas we went through a hail storm between Bethune and Stratton and water seeped into the door of the uhaul trailer and got boxes and belonging wet.

Christina H. on

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Christina M. on

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Victoria G. on

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Patricia M. on

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Stacy p. on

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First, we had the Uhaul rented in Manhattan which is where we needed to pick it up. Then it was moved to Junction City which was about 30 miles out of our way. When we got there instead of being able to return the Uhaul at the most convenient place near where we were moving we were told we had to bring it back to where we rented it from. This added extra miles which added extra money to our bill. Very disappointing, we were under the impression that all Uhauls could be returned anywhere..

Fred L. on

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anothy r. on

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Very friendly and helpful customer service. It is greatly appreciated!

Brian S. on

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The worker was very nice, but the truck was not close to my location and was not in good overall condition (scratches, dents, and horrible steering).

David S. on

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Zachary K. on

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Hillary was very nice. She took extra time to explain things to me - this was the first time I've had to move.

Fred L. on

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No problems. Easy in and easy out. Thanks

joanne f. on

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veronica h. on

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No improvement needed very helpful and understanding

Curt T. on

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Angel Q. on

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Donna M. on

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The location was fine. But my experience was less than good. I went to the location a day early by mistake, but it was good I did. Uhaul changed the pick up site and didn't notify me. Then the rep at the orginal location advised me I was a day early. I said ok. He said he could change the day. I said let me talk to my son. I call the new location to find it. And find out the original location changed the date! I had to call customer service to straighten it out and ensure I had a truck the next day. When i called to reserve a truck a month in advance the closest site to me was booked . It was only 1/2 a mile from me. The site that I had to pick up from was 3 miles one way from my house. The new pick up was 4 miles. You may say its only a mile or two but when you are moving around the corner on a,shoestring buget, every dollar counts! I don't know if this happens to one way renters but it sounds sneaky to me. Chances are I will NOT use uhaul again.

phillip h. on

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Great experience Tks

HILLARY L. on

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This location is awesome! Staff is super friendly, facility is clean and well kept, easy access in and out. The lady at the desk is very friendly and provides high quality customer service. Would highly recommend this location.

Terry E. on

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RACHEL D. on

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Juston W. on

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John S. on

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Continue to provide excellent customer service. I would definitely recommend this location and would rent again from them.

Michael M. on

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Michael M. on

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GENE M. on

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Brandy I. on

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Kayla N. on

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Super easy and fast service and very friendly staff

CARLOS V. on

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Noel A. on

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Great service! I will recommend this shop to anyone interested, customer service is excellent, a 10!

Julie H. on

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I reserved a utility dolly which was not made available to me. I called in on 10/7 and was hung up on by customer service. Had to go to another location to rent a dolly and pay a $50.00 deposit on top of the rental fees. I was told the dolly would not be charged to me and yet when I received my final bill on 10/10 it was charged to me. I called in and spoke to a gentleman by the name of Joe who insisted I was not charged the 7.00 fee. He left me on hold. I had to call back to customer service and request the fee be removed. I was also charged for fuel even though I didn't use enough fuel for the gage to come off a 1/2 tank. I had to call in several times to have my concerns addressed. The first customer service rep I spoke to on 10/7 was rude and appeared annoyed with my call. The first customer service rep I spoke to on 10/10 also appeared annoyed with my phone call.

dominoe w. on

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You are doing a great job as it is! Keep up the good work!

Cynthia J. on

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The trucks engine needs work. Needed to put a quart of oil twice during the move

darol v. on

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kevin f. on

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Wish the Gas mileage was better. 5.7 miles per gallon think is even bad this size truck

antoinette s. on

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Excellent customer service very clean uhaul and will be back again

Kirk B. on

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Employee was rude and curt. Dropped off truck within normal business hours was told that the office was already closed even though business hours posted on same door stated otherwise. employee then started to lie while checking truck back in stating that he had try to contacted me several times and told me otherwise, he had called only once to verify I knew correct drop off location. Would not recommend location to others.

James T. on

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Sarah M. on

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Service was good, but check in took longer than I prefer

Elisabeth G. on

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This storage unit was very convenient and accessible, which greatly helped with our military move.

Nicholas W. on

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Staff was friendly and willing to assist. They went over and beyond to assist with questions and completing paperwork.

OLUWASEUN O. on

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A little bit more of lightings would go a very long way to help, for people that choose to come to their units at late hours

Robert E. on

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all in all nice facility

Travis S. on

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Very clean facility and excellent customer service