Customer Reviews for North American Radiator

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North American Radiator

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert P. on

Rating:

It would be nice to not have to upload my drivers license every time I rent something. It makes the entire rental process take way too long. I rented a trailer just last month and had to go through the same whole process again.

Brett S. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

In and out with the equipment super fast. Not a fancy facility with all kinds of people asking questions taking up a bunch of time. For people who know what they need and have rented trucks/trailers before, this is the place to go. No hassle, no lines, get it and go!

Mike W. on

Rating:

I think If you Book with one location, the unit should be at the location, had no idea I was being sent to a new location.

Brettmichael S. on

Rating:

Easy to deal with. Very accommodating. Even installed the trailer to my hitch and got me on my way!

Janet C. on

Rating:

The pick up was quite different from the place I went to get information. The pick up location was pretty much a garage. Not very clean. The man that came to wait on me actually have dirty hands from working on a vehicle. He was was not very efficient on the computer, so the process took longer that I anticipated. He was not friendly at first but was helpful went he learned this 72 year old female was going to drive across the state alone. He went patiently over safety issues.

Paul K. on

Rating:

The Uhaul representative was very nice, problem is I reserved a 10 foot vehicle and was forced to take a 26 foot truck, which caused me to spend twice as much on gas than anticipated I strongly feel I should be reimbursed for the inconvenience Paul Kutschman 586-804-3545

Tom F. on

Rating:

Customer did not leave a comment.

JOHN D. on

Rating:

Nothing. All went great. Randy was great to deal with; would use him anytime.

Arthur M. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

Customer did not leave a comment.

Pat M. on

Rating:

Customer did not leave a comment.

Wade J. on

Rating:

Customer did not leave a comment.

Arjun T. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

Martricia C. on

Rating:

It’s and automotive shop .

Joshua C. on

Rating:

Customer did not leave a comment.

Adrienne B. on

Rating:

Customer did not leave a comment.

kris k. on

Rating:

The truck I received did not have a full tank of gas. They should have told me. I was not told what to do when returning the truck, just had to figure it out on my own. I was not given a receipt or sent an email with confirmation. They overcharged me for the wrong amount and never called or emailed me about this either. I had to call UHaul number to get it fixed.

mark w. on

Rating:

Customer did not leave a comment.

Ehsan H. on

Rating:

Customer did not leave a comment.

Shelby Twp L. on

Rating:

Everything worked out great

Gloria M. on

Rating:

The price I was quoted to utilize the rental trailer and drop it off at another U-Haul location was extremely too high ( around $80). I had to drive the rental trailer from Shelby Twp to Detroit, then return the trailer back to Shelby Twp; and there is a U-Haul store two blocks from where the items were delivered. I drove the same type of trailer from Lansing, MI (one way) and paid that amount or less. Highway Robbery!!! Very disappointed.

Sonseeahray J. on

Rating:

Customer did not leave a comment.

Rachel S. on

Rating:

Customer did not leave a comment.

Christopher T. on

Rating:

Seemed like a nice guy

Claire L. on

Rating:

We completed a 24 hour drop off outside of their hours. There was no one present but the building and parking lot were not well kept.

DAVID F. on

Rating:

Customer did not leave a comment.

Marjorie B. on

Rating:

Customer did not leave a comment.

Jim A. on

Rating:

Did not offer to help us with dispute over truck not working properly. U-haul was to check into our problem with the economy switch that was broken and we used more gas than we should have. We were supposed to have a claim opened but nobody ever called us back to discuss the problem. We will use another company next time like Hertz or Enterprise, as we were never reimbursed for the adjustment of gas cost due to poor truck quality. e-mail at queenimadala@aol.com for any further questions.

John M. on

Rating:

Agent who I interacted with was professional, efficient and knowledgeable.

ROBERT V. on

Rating:

Person who helped me was very nice and helpful. The seat belt buckle casing on the driver's seat needs to be fixed. It would be helpful if the online reservation showed the estimated amounts that were calculated when putting together the reservation.

chris h. on

Rating:

Customer did not leave a comment.

scott w. on

Rating:

Customer did not leave a comment.

craig b. on

Rating:

Customer did not leave a comment.

Don K. on

Rating:

Whenever I called the customer service number and selected “current reservation”, I sat on hold each time without someone answering the call. I had to select a different option to get a live person. I believe the selection was “3” after callinh the 1-800 number. Extremely frustrating.

Mark K. on

Rating:

Customer did not leave a comment.

Eric P. on

Rating:

Keep up the great work! Thanks!

linda g. on

Rating:

Customer did not leave a comment.

Richard H. on

Rating:

I signed up online, received a confirmation email, and the truck and equipment were ready for me when I arrived. All worked well and returning the truck and equipment went smoothly too. I'm happy with my experience with U-Haul and this location. Thanks.

David T. on

Rating:

Customer did not leave a comment.

Carlene S. on

Rating:

Customer did not leave a comment.

Sally P. on

Rating:

the truck ran and drove well. the staff was friendly. the mirrors on the truck were excellent. some type of device to secure load should be provided, as well as ramp instructions. short tutorial video?????

Karen H. on

Rating:

I am completely happy with this rental. It was clean; it handled well; and, we didn't have one single issue with the vehicle as we traveled from Michigan to Missouri and then onto Texas! Thank you!

Ted T. on

Rating:

No issues...Fast pickup....Easy return.

RAVEN F. on

Rating:

Customer did not leave a comment.

Abdul G. on

Rating:

Online system is not good, does not meet the customers requirements.

Scott W. on

Rating:

Customer did not leave a comment.

DUANE S. on

Rating:

Easy to rent and pickup. Use this location for all my uhaul rentals.

Stephanie L. on

Rating:

Had problem after problem with this location. I received a 4 digit code for a 3 digit lock box, the 24hour service line was shut off, when I called UHaul customer support they told me that I'd received the wrong code in the first place. I filed a complaint to try and get a refund since I got my truck almost 2 hours late do to the company's errors, still haven't gotten a response. Never using this location again, and if I don't get a refund I won't be using any other UHaul locations either.

Scott W. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Customer did not leave a comment.

linda s. on

Rating:

Customer did not leave a comment.

Ronald L. on

Rating:

Customer did not leave a comment.

FRED S. on

Rating:

Customer did not leave a comment.

keith V. on

Rating:

Customer did not leave a comment.

Doneysha H. on

Rating:

Customer did not leave a comment.

Richelle O. on

Rating:

Customer did not leave a comment.

deanna p. on

Rating:

Very friendly and attentive staff.

Cindy T. on

Rating:

Everything was great!

Sam K. on

Rating:

Customer did not leave a comment.

MARVIN B. on

Rating:

Stop ripping people off

Nino M. on

Rating:

The truck I had rented had a very bad vibration going down the road

Christy H. on

Rating:

Quick and easy, friendly service.

Michael M. on

Rating:

Customer did not leave a comment.

Lee Ann T. on

Rating:

Customer did not leave a comment.

Imagio Glass D. on

Rating:

Customer did not leave a comment.

chris h. on

Rating:

We keep coming back to this location because Randy and his team do such a great job!

SHELBY TWP L. on

Rating:

Customer did not leave a comment.

Fady M. on

Rating:

Customer did not leave a comment.

Imagio Glass D. on

Rating:

Customer did not leave a comment.

ALBERTO R. on

Rating:

Customer did not leave a comment.

Kamille H. on

Rating:

Customer did not leave a comment.

ARBEN G. on

Rating:

The controls were covered with a sticky substance, perhaps from the previous driver spilling soda. The light in the cargo area did not work.

Helen F. on

Rating:

I was treated exceptionally well by the owner and with respect. I definitely would recommend renting from them.

Tom F. on

Rating:

Randy was excellent! UHaul miscommunicated my 11 am rental tp be at 9 am. He made sure-at great inconvenience to him-that I would be satisfied. THANKS!!

Kevin G. on

Rating:

Customer did not leave a comment.

Edward N. on

Rating:

Customer did not leave a comment.

ELIZABETH B. on

Rating:

Staff here is always helpful and cheerful. They've helped with a few moves and I highly recommend them.

James W. on

Rating:

What a difference! The fellows at this location were the best. Great customer service, friendly and helpful. I can't think of a thing they could improve. Would gladly use them again and recommend them to a friend or family.

lois H. on

Rating:

Customer did not leave a comment.

chris h. on

Rating:

Randy and his team do a fantastic job of providing superior customer service. He had the truck all warmed up for me when I got there, now that's putting the customer first!!!

William R. on

Rating:

Customer did not leave a comment.

Jaun I. on

Rating:

Customer did not leave a comment.

Mark N. on

Rating:

Customer did not leave a comment.

Jamie K. on

Rating:

Randy was very nice and professional. We will use this location again. Thank you

John M. on

Rating:

Customer did not leave a comment.

Angela K. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

Customer did not leave a comment.

Kurt P. on

Rating:

Customer did not leave a comment.

chris h. on

Rating:

Not a thing, Randy and his team did an amazing job from start to finish, we will be using them again!

ROBERT K. on

Rating:

Customer did not leave a comment.

Bob Z. on

Rating:

100%

Susan Y. on

Rating:

Customer did not leave a comment.

Bridget F. on

Rating:

Customer did not leave a comment.

Bob C. on

Rating:

Their professionalism was superb, would go out of my way to use them over others. Very good experience. Thank you Randy and Tracy.

DENISE S. on

Rating:

Customer did not leave a comment.

candy r. on

Rating:

Too far from our location. We rented the truck back in July from the Waterford location and had to go to Utica to pick the truck up.

Ashley L. on

Rating:

Customer did not leave a comment.

Brian R. on

Rating:

Customer did not leave a comment.