Staff was excellent have worked with them several times
jack w
Customer Reviews for North American
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Computer issues when we checked in which made it a bit of a challenge.
BRUCE MThe turn-in process was easy and uneventful-just follow directions and you’ll be very happy.
Robert OOwner actually helped me hitch up the trailer. Nice gesture considering it was snowing & blowing.
Mitch Wvery friendly and helpful don't need to to do anything
christine kI just dropped the trailer off and the business was closed. Not sure where I was suppose to park trailer so I left it in front of the business.
Rick NMaybe more choices of trailers and trucks.
Neil RStore closed when we dropped off.
Karen RTold gas was full when picked up. After refilling it was about 3/4 full when picked up based on fuel gage. Why did I have to travel about 10 miles to return truck when there was a u haul location about 2 miles away ?
steve rWhen we picked up the trailer it was covered in snow. Granted we had a snowstorm a few days before BUT they did not clean or shovel it off for us to take! We had over a foot of snow on top of the roof and fenders and around the trailer. We drove down the street and there was another Uhaul rental place and they had ALL their rentals cleaned off and ready to go! We were so upset and disappointed!
Scott MNever been here before but the crew were very kind and helpful
Steven BReturn to the location planned closed dropped off got a call a few days later asking if I was going to drop off the trailer. I dropped it off a day earlier so it could be rented again. Did not like the call I got. I took pictures of the drop off
CURTIS SNot screw a person over on billing like I was
matt fWe were told multiple different locations for pick up and had to go an hour out of our way for pick up. It was very inconvenient when we reserved a truck weeks in advance. We were compensated $100 but it was a very stressful day.
Alex ESweep out floor
Wayne J2 complaints….very underpowered vehicle, and receipt was not posted long enough for me to get home and print it. (Former long haul trucker, familiar with underpowered vehicles 🤓). Otherwise, a good experience, thank you.
Jack JThe trucks need to be cleaned out better
Michael PMy rental was rescheduled 30 miles from home by uhaul . When my husband went to pick it up he told them we would have to leave our vehicle in the lot foe 2 days and was told only for 50.00 cash per day. He then had to drive home, find a second driver and go back. That's another 60 miles out of the way
DENNIS TThe uhaul was at a different place than scheduled no call to let me know or email. Then have to drive 15 miles 2 ways furtger to get my stuff i need to haul
Jennifer LNothing
DAVID EMake sure your vehicles don’t leak water all over people while it’s raining and that the a/c is correctly working !!! My mother was wet two of the longest states . I do think I need compensated for all the hassle we went thru !!
JENNIFER WDid the truck share 24/7. The app was pathetic, it did not show a pickup option. Wasted an hour talking to customer service through a chat online. They would recommend I logout and login or something similar. I told them it would get rid of the chat and they said it wouldn’t… it got rid of the chat… eventually got sick of the app and tried online, that worked. The “short pickup” turned into an hour of frustration in the rain.
Michael MExperience with these people were very satisfying very helpful and just all right excellent satisfaction
Robert LThey charged me an extra 40 and I don't know why
JACQUELINE KService was fantastic. Will be using this location again for any future needs.
Joseph KThe location was fine and pretty easy to return the trailer. The only comment I'd make is that the link Uhaul provided to this location (when I used an iPhone) took me to a different address. This was rectified when I manually put in the address Uhaul identified for the return. Thanks!
TODD HLocation was friendly and efficient. Very helpful. Truck smelled like someone had smoked in it. A LOT. But this was not any issue related with the location.
Shawn L